-15
NPS
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MTA Bridges and Tunnels
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About MTA Bridges and Tunnels' Brand
MTA Bridges and Tunnels was found in 1933 by Robert Moses. MTA Bridges and Tunnels is a cofounder of the E-ZPass Interagency Grou
Brand at a Glance
91%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
MTA Bridges and Tunnels NPS
MTA Bridges and Tunnels's Net Promoter Score (NPS) is a -15 with 31% Promoters, 23% Passives, and 46% Detractors. Net Promoter Score tracks whether MTA Bridges and Tunnels's customers would recommend using the product based on a scale of -100 to 100.
MTA Bridges and Tunnels Overall NPS
| 31% | Promoters |
|---|---|
| 23% | Passives |
| 46% | Detractors |
MTA Bridges and Tunnels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Mar 2021 -50 | Mar 2021 | -50 |
Nov 2021 -66 | Nov 2021 | -66 |
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 -17 | Jun 2022 | -17 |
Nov 2022 0 | Nov 2022 | 0 |
Jun 2023 -11 | Jun 2023 | -11 |
Apr 2024 0 | Apr 2024 | 0 |
Jan 2025 0 | Jan 2025 | 0 |
Oct 2025 -8 | Oct 2025 | -8 |
Feb 2026 -16 | Feb 2026 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MTA Bridges and Tunnels Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of MTA Bridges and Tunnels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MTA Bridges and Tunnels Product Quality
2.9/5
MTA Bridges and Tunnels has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MTA Bridges and Tunnels' overall Product Quality score rated by its users and customers.
MTA Bridges and Tunnels Product Information
MTA Bridges and Tunnels’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://web.mta.info
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
MTA Bridges and Tunnels Pricing
MTA Bridges and Tunnels ROI & Value For Money
2.6/5
MTA Bridges and Tunnels has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MTA Bridges and Tunnels' overall ROI score rated by its users and customers.
MTA Bridges and Tunnels Customer Satisfaction (CSAT)
MTA Bridges and Tunnels Customer Satisfaction (CSAT) Score
50 / 100
MTA Bridges and Tunnels has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MTA Bridges and Tunnels Customer Service
2.6/5
MTA Bridges and Tunnels has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MTA Bridges and Tunnels' overall Customer Service score rated by its users and customers.
About MTA Bridges and Tunnels's Customer Service
Address
New York City, NY
Website
http://web.mta.info
Phone Number
+1 212-630-6401
MTA Bridges and Tunnels as an Employer
Consumer vs. Employees
MTA Bridges and Tunnels scored a -15 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of MTA Bridges and Tunnels would recommend the brand to a friend. ENPS measures how likely MTA Bridges and Tunnels employees would recommend working at MTA Bridges and Tunnels to a friend.
Net Promoter Score
-15
NPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 53% | Promoters |
|---|---|
| 19% | Passive |
| 28% | Detractors |
