-50
NPS
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MTX Group Inc
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About MTX Group Inc's Brand
MTX Group Inc. (MTX) is a global technology consulting firm powered by the mavQ AI platform that enables organizations to modernize through digital transformation and strategy. With data as the new currency, MTX helps organizations transform their long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making for organizations with speed and quality by leveraging the mavQ AI platform and partnering with other leading cloud technologies such as Amazon Web Services (AWS), Google Cloud and Salesforce.
Brand at a Glance
62%
Customer Loyalty
2.7/5
Product Quality
2.1/5
Pricing
2.5/5
Customer Service
MTX Group Inc NPS
MTX Group Inc's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether MTX Group Inc's customers would recommend using the product based on a scale of -100 to 100.
MTX Group Inc Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
MTX Group Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 50 | Mar 2023 | 50 |
May 2023 20 | May 2023 | 20 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Feb 2024 -20 | Feb 2024 | -20 |
Mar 2024 -27 | Mar 2024 | -27 |
May 2024 -39 | May 2024 | -39 |
Feb 2025 -43 | Feb 2025 | -43 |
May 2025 -47 | May 2025 | -47 |
Apr 2026 -50 | Apr 2026 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MTX Group Inc NPS by Gender
MTX Group Inc's NPS was rated -20 by Male customers on Comparably.
Male
-20
MTX Group Inc's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
MTX Group Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MTX Group Inc NPS by Ethnicity
MTX Group Inc's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
MTX Group Inc NPS by Usage
MTX Group Inc's NPS was rated -50 points by customers who have used MTX Group Inc's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
MTX Group Inc Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of MTX Group Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MTX Group Inc Customer Loyalty Score by Gender
MTX Group Inc's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
MTX Group Inc Customer Loyalty Score by Ethnicity
MTX Group Inc's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MTX Group Inc.
40
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
MTX Group Inc Customer Loyalty Score by Usage
MTX Group Inc's Customer Loyalty score was rated 78% by customers who have used MTX Group Inc's products/services for 1 to 2 Years.
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MTX Group Inc Customer Loyalty Score by Industry
MTX Group Inc's Customer Loyalty score was rated 55% by Tech industry customers.
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MTX Group Inc Product Quality
2.7/5
MTX Group Inc has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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MTX Group Inc Product Information
MTX Group Inc’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MTX Group Inc's product the highest.
- Website
- http://www.mtxb2b.com
- Company Size
- 1,001-5,000 Employees
Industry
Information Services
Tech
Business Services
Government & Legal
Quick Insights into MTX Group Inc Product Quality
MTX Group Inc's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked MTX Group Inc Product Quality the Highest
Ranked MTX Group Inc Product Quality the Lowest
MTX Group Inc Product Quality Score by Gender
MTX Group Inc's Product Quality score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
MTX Group Inc Product Quality Score by Ethnicity
MTX Group Inc's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MTX Group Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
MTX Group Inc Product Quality Score by Usage
MTX Group Inc's Product Quality score was rated 2.4 stars by customers who have used MTX Group Inc's products/services for 1 to 2 Years.
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MTX Group Inc Product Quality Score by Industry
MTX Group Inc's Product Quality score was rated 2.4 stars by Tech industry customers.
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MTX Group Inc Pricing
MTX Group Inc ROI & Value For Money
2.1/5
MTX Group Inc has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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MTX Group Inc Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into MTX Group Inc ROI
MTX Group Inc's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked MTX Group Inc ROI the Highest
Ranked MTX Group Inc ROI the Lowest
MTX Group Inc ROI Score by Gender
MTX Group Inc's ROI score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
MTX Group Inc ROI Score by Ethnicity
MTX Group Inc's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MTX Group Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
MTX Group Inc ROI Score by Usage
MTX Group Inc's ROI score was rated 1.9 stars by customers who have used MTX Group Inc's products/services for 1 to 2 Years.
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MTX Group Inc ROI Score by Industry
MTX Group Inc's ROI score was rated 1.9 stars by Tech industry customers.
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MTX Group Inc Customer Satisfaction (CSAT)
MTX Group Inc Customer Satisfaction (CSAT) Score
46 / 100
MTX Group Inc has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
26%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MTX Group Inc Customer Satisfaction
MTX Group Inc's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked MTX Group Inc Customer Satisfaction the Highest
Ranked MTX Group Inc Customer Satisfaction the Lowest
MTX Group Inc Customer Satisfaction Score by Gender
MTX Group Inc's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
MTX Group Inc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MTX Group Inc's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MTX Group Inc.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
MTX Group Inc's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MTX Group Inc.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
MTX Group Inc Customer Satisfaction Score by Usage
MTX Group Inc's Customer Satisfaction score was rated 25 points by customers who have used MTX Group Inc's products/services for 1 to 2 Years.
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MTX Group Inc Customer Satisfaction Score by Industry
MTX Group Inc's Customer Satisfaction score was rated 25 points by Tech industry customers.
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"bars": [
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"label": "Tech",
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"stars": 0,
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}MTX Group Inc Customer Service
2.5/5
MTX Group Inc has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About MTX Group Inc's Customer Service
Address
6303 Cowboys Way, Frisco, TX 75034
Website
http://www.mtxb2b.com
MTX Group Inc's Social Links
Quick Insights into MTX Group Inc Customer Service
MTX Group Inc's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked MTX Group Inc's Customer Service score.
Ranked MTX Group Inc Customer Service the Highest
Ranked MTX Group Inc Customer Service the Lowest
MTX Group Inc Customer Service Score by Gender
MTX Group Inc's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MTX Group Inc.
Male
2.2/5
Female
N/A
MTX Group Inc Customer Service Score by Ethnicity
MTX Group Inc's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MTX Group Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
MTX Group Inc Customer Service Score by Usage
MTX Group Inc's Customer Service score was rated 2 stars by customers who have used MTX Group Inc's products/services for 1 to 2 Years.
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MTX Group Inc Customer Service Score by Industry
MTX Group Inc's Customer Service score was rated 2 stars by Tech industry customers.
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MTX Group Inc as an Employer
2.4/5
MTX Group Inc has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MTX Group Inc scored a -50 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of MTX Group Inc would recommend the brand to a friend. ENPS measures how likely MTX Group Inc employees would recommend working at MTX Group Inc to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 14% | Promoters |
|---|---|
| 3% | Passive |
| 83% | Detractors |
