0
NPS
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Munch Ado
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About Munch Ado's Brand
Munch Ado is a restaurant that refers users to a restaurant in the area and allows them to order.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Munch Ado NPS
Munch Ado's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Munch Ado's customers would recommend using the product based on a scale of -100 to 100.
Munch Ado Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Munch Ado NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Munch Ado Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Munch Ado users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Munch Ado Product Quality
2.7/5
Munch Ado has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Munch Ado's overall Product Quality score rated by its users and customers.
Munch Ado Product Information
Munch Ado’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://munchado.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Food and Beverages
SaaS
Travel
Munch Ado Pricing
Munch Ado ROI & Value For Money
2.7/5
Munch Ado has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Munch Ado Customer Satisfaction (CSAT)
Munch Ado Customer Satisfaction (CSAT) Score
50 / 100
Munch Ado has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Munch Ado Customer Service
2.7/5
Munch Ado has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Munch Ado's Customer Service
Address
79 MADISON AVENUE, 12 FLOOR, New York City, NY
Website
https://munchado.com
Munch Ado as an Employer
2.2/5
Munch Ado has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Munch Ado scored a 0 for Net Promoter Score and a -86 for Employee Net Promoter Score. NPS gauges how likely a customer of Munch Ado would recommend the brand to a friend. ENPS measures how likely Munch Ado employees would recommend working at Munch Ado to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-86
eNPS Score
| 0% | Promoters |
|---|---|
| 14% | Passive |
| 86% | Detractors |
