100
NPS
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Music Audience Exchange
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About Music Audience Exchange's Brand
MAX is a technology company that helps consumer brands and music artists form mutually beneficial partnerships to drive measurable results.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Music Audience Exchange NPS
Music Audience Exchange's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Music Audience Exchange's customers would recommend using the product based on a scale of -100 to 100.
Music Audience Exchange Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Music Audience Exchange NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Music Audience Exchange Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Music Audience Exchange users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Music Audience Exchange Product Quality
5/5
Music Audience Exchange has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Music Audience Exchange's overall Product Quality score rated by its users and customers.
Music Audience Exchange Product Information
Music Audience Exchange’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Media
SaaS
Sports & Entertainment
Music Audience Exchange Pricing
Music Audience Exchange ROI & Value For Money
4.5/5
Music Audience Exchange has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Music Audience Exchange's overall ROI score rated by its users and customers.
Music Audience Exchange Customer Satisfaction (CSAT)
Music Audience Exchange Customer Satisfaction (CSAT) Score
100 / 100
Music Audience Exchange has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Music Audience Exchange Customer Service
4.5/5
Music Audience Exchange has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Music Audience Exchange's overall Customer Service score rated by its users and customers.
About Music Audience Exchange's Customer Service
Address
6860 Dallas Pkwy, #300, Plano, TX
Website
http://www.musicaudienceexchange.com
Phone Number
(844) 261-3446
Music Audience Exchange as an Employer
3.3/5
Music Audience Exchange has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Music Audience Exchange scored a 100 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Music Audience Exchange would recommend the brand to a friend. ENPS measures how likely Music Audience Exchange employees would recommend working at Music Audience Exchange to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
