50
NPS
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My Code
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About My Code's Brand
My Code is changing the way brands approach multicultural marketing and how diverse audiences see themselves. My Code is a purpose-driven media company that allows advertisers to invest in minority-owned and led publishers, creators, and producers while brands can discover and reach diverse audiences. It was founded in 2015 as H Code, with the mission to reshape the future of media where everyone is authentically represented, first specializing in reaching Hispanic audiences and has since expanded to include divisions focused on AAPI, Black, LGBTQ+ and Women audiences. By solving the fragmentation of the multicultural marketing landscape, it enables more profound, meaningful connections via insights, award-winning content, and media solutions. Our goal is to arm marketers with culturally nuanced intelligence to better reach, understand, and connect with multicultural consumers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
My Code NPS
My Code's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether My Code's customers would recommend using the product based on a scale of -100 to 100.
My Code Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
My Code NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Nov 2022 50 | Nov 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
My Code Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of My Code users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
My Code Product Quality
5/5
My Code has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock My Code's overall Product Quality score rated by its users and customers.
My Code Product Information
My Code’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://mycodemedia.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
My Code Pricing
My Code ROI & Value For Money
5/5
My Code has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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My Code Customer Satisfaction (CSAT)
My Code Customer Satisfaction (CSAT) Score
100 / 100
My Code has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
My Code Customer Service
5/5
My Code has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About My Code's Customer Service
Address
401 Wilshire Blvd, Santa Monica, CA 90401
Website
https://mycodemedia.com/
My Code as an Employer
4.1/5
My Code has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
My Code scored a 50 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of My Code would recommend the brand to a friend. ENPS measures how likely My Code employees would recommend working at My Code to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 65% | Promoters |
|---|---|
| 21% | Passive |
| 14% | Detractors |
