-62
NPS
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Brand Page
My Shopping My Deals
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About My Shopping My Deals' Brand
My Shopping My Deals is an online seller that offers deals on a variety of products.
Brand at a Glance
51%
Customer Loyalty
2.2/5
Product Quality
2.4/5
Pricing
2.7/5
Customer Service
My Shopping My Deals NPS
My Shopping My Deals's Net Promoter Score (NPS) is a -62 with 15% Promoters, 8% Passives, and 77% Detractors. Net Promoter Score tracks whether My Shopping My Deals's customers would recommend using the product based on a scale of -100 to 100.
My Shopping My Deals Overall NPS
| 15% | Promoters |
|---|---|
| 8% | Passives |
| 77% | Detractors |
My Shopping My Deals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Mar 2023 -33 | Mar 2023 | -33 |
May 2023 -50 | May 2023 | -50 |
Aug 2023 -67 | Aug 2023 | -67 |
Sep 2023 -71 | Sep 2023 | -71 |
Nov 2023 -75 | Nov 2023 | -75 |
Jan 2024 -70 | Jan 2024 | -70 |
Feb 2024 -54 | Feb 2024 | -54 |
Oct 2024 -62 | Oct 2024 | -62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
My Shopping My Deals Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of My Shopping My Deals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
My Shopping My Deals Product Quality
2.2/5
My Shopping My Deals has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock My Shopping My Deals' overall Product Quality score rated by its users and customers.
My Shopping My Deals Product Information
My Shopping My Deals’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Ecommerce and Marketplaces
My Shopping My Deals Pricing
My Shopping My Deals ROI & Value For Money
2.4/5
My Shopping My Deals has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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My Shopping My Deals Customer Satisfaction (CSAT)
My Shopping My Deals Customer Satisfaction (CSAT) Score
42 / 100
My Shopping My Deals has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
My Shopping My Deals Customer Service
2.7/5
My Shopping My Deals has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About My Shopping My Deals's Customer Service
Website
http://www.myshoppingmydeals.com
My Shopping My Deals as an Employer
Consumer vs. Employees
My Shopping My Deals scored a -62 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of My Shopping My Deals would recommend the brand to a friend. ENPS measures how likely My Shopping My Deals employees would recommend working at My Shopping My Deals to a friend.
Net Promoter Score
-62
NPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
