MyTime FAQs

Power on/off Device

Press the round power button and hold for 5 seconds

The green light will flash 3 times confirming power on or off

Pairing with iPad

Power the swiper device on

If the blue light on the swiper is flashing slowly, tap the power button 1 time. This will cause the blue light to flash quickly indicating “pairing mode” is active.

On your iPad navigate to Settings > Bluetooth > Click BT MAG to pair devices device (see screenshot below)

Battery and Maintenance

The battery will last 4 hours with active use (10 swipes per hour)

The battery will last 8 hours with less active use(less than 10 swipes per hour)

If powered off the device will automatically pair once powered back on

MyTime iOS App Settings

You need to let the MyTime app know which device you are using to swipe cards

After clicking + credit card in the MyTime app, make sure you select the ID TECH BT Mag from the list of entry methods (see Exhibit 2 screenshot below)

Changes to Tax Processing

Tax-Exempt Verification for Clients.

Clients can be set as tax-exempt. However, this will require the entry of a verification code or ID to be added to the client profile. This verification code is also copied to any tickets for the client, for reporting purposes.

A walk-in ticket can also be tagged as tax-exempt but will require a tax-exempt code to be inputted as well.

Tax-exempt does not necessarily mean that there is no tax due. Taxes now have a regular as well as an exempt rate.

If the tax is always due, even with tax-exempt clients, the two tax rates are to be set as the same as in the example for GST below. If the tax is reduced then the exempt rate should be less than the regular rate, as in the example for British Columbia. If taxes are totally exempt then the exempt rate will be 0\% as in the example of as in Saskatchewan PST below.

All taxes added to a ticket will be detailed and not totaled on one line. Each tax will show as it’s own line with the name and tax rate listed.

Single Other Payments Option

If a merchant configures only one “other payment” type on the settings page, it will now appear on the ticket as a single line item instead of in a drop-down box.

There will no longer be a drop-down presented when taking payment. Instead, the payment type will be listed as a first-class payment item.

This will also be shown on the other tickets page.

There is a new setting that allows your ticket to auto-close when full settlement is taken by credit card.

Click on business setup in the upper right-hand corner dropdown.

Go to settings and scroll down to POS.

Here you will be able to turn on or off the option to automatically close your ticket when full payment is taken by a credit card.

MyTime currently monitors 22 popular review and listing sites including Google, Facebook, Yelp, TripAdvisor, Citysearch, etc. The full list is below.

Our system automatically scans for your business and updates accordingly. Should you end up on a new platform it will be added to the Reputation Manager shortly.

Apple Maps

Bing

BrownBook

City Search

Dex Knows

Express Update

Facebook

Foursquare

Google

Infogroup

Insider Pages

Navteq/Nokia (Here.com)

OnStar

Super Pages

Tom Tom

Trip Advisor

Tupalo

White Pages

Yahoo Local

Yellowbook

YellowPages.com

Yelp

Every time your business gets a new review that is associated with an appointment, the Reputation Manager will send you an email and text alert based on your preferences that have been set under My Account > Communication Preferences.

The Reputation Manager helps you keep track of your online presence and what customers are saying about your business.

See what your customers are saying about you online

Find the reviews and comments that you don't know about

Use negative feedback to improve your business before it becomes a problem

Get notified via email or text every time a new review, associated to an appointment, is left

The Reputation Manager helps you easily track your online reputation across the 25 most important websites where people are rating and reviewing your business online.

You will receive email updates as reviews, associated with an appointment, get posted. You will be able to review all of your reviews through the Reputation Manager to better track and engage with your client base.

The iOS scheduler app minimum iOS requirement is iOS 12. Any device (iPhone, iPad) that is running iOS software version 12 will work with the MyTime App.

Merchants can view the details of a client’s membership on their client record. The capability of making changes/edits is also available via the membership section of the client’s record. Memberships will typically either have service credits or service dollar amounts that are applied toward services under the client’s selected membership. All membership service credits are grouped together as a link that can be selected to view details of individual service credits remaining per service. To view this detailed membership information, go to the client’s record and scroll until you see the Membership section of the record. You will then select the desired membership and the blue credit link (in the example below, you would select the 35 Credits). Once you select the credits, a pop-up box will appear and display the remaining service credit balance per service.

The merchant also has the capability of making edits to Memberships via the Membership section of the client record. Please review the screenshots below to see the many edits/changes that are now possible. This will give our merchants more control over Memberships and allow them to make special allowances and/or changes on the client level.

MyTime offers Memberships options that can be added to your subscription for $49.00/mo per location. This gives our merchants the capability of selling memberships to their business with recurring charges being handled by MyTime. Membership programs are completely customizable and a great source for recurring revenue. Some additional benefits of adding Memberships to your account include:

Flexible membership benefits, customized to your needs.

Benefits apply automatically to your members' appointments.

Charge your members on a recurring basis, with customizable billing intervals

To add memberships to your MyTime Account, go to My Account > My Plan > View A La Carte Pricing > Select Client Memberships. Once you have added Memberships to your subscription, you will need to email [email protected] and provide the membership information (i.e. pricing, membership names, billing intervals) so that they can be customized and added to your account. You can also choose whether you would like the membership to use "dollar credits" or "service credits" for your memberships. Once your customized memberships have been created and added to your account, you will be able to begin offering memberships to your clients.

At this time your memberships are able to be set up within the following guidelines:

-Membership Service Credit (get x services for free each month; can rollover if unused)

-Membership Dollar Credit (get x dollars to spend each month; can rollover if unused)

-Discounts (\% off products or services)

You can mix and match the benefits above, but you can't have a conditional benefit at this time (ie, you only get a dollar credit if you don't use your service credit).

We have made a template available to fill out by clicking HERE. You will be required to make a copy of this document to make any edits.

If you would prefer, you can copy the table below to provide the required information.

Membership Title

What you want it to be called?

Billing Interval

Frequency of charges

Pricing

Amount to charge the customer

Service Credit

What services are free each month? Can services rollover?

Dollar Credit

Credit amount on account to spend each month? Can credit rollover?

Discounts

\% discount to be applied to services and/or products?

MyTime allows you to create promotional codes tooffer discounts to your customers. To create a promotional code:

Select Marketing

Select Promotions

Select AddPromo Code

In the popup window, youcan edit Promo Code details.

Select Advanced Optionstolimit the Services, Locations, and Staff Members the code is valid for.

You can create your own coupon code, or leave it blank and the system will assign a code automatically. If you create your own coupon code, use thethe "Check Availability" optionto ensure the code is available.

After you save yournew promo code, you'll see itlisted in the Promo Codes section.

Sending your Promo Code to Clients

To email a promo code to your clients, hover your mouse over the promo code you'd like to send. SelectSend at the right.

This will open aNew Campaign with the promo code informationpre-filled. You can edit or change the campaign messageto your liking.

If you'd like to use a different promo code in the email, you can change the promo code by clicking on it. You can then select from the list of promo codes you've created.

At the top, you may change the email title, reply-to name and reply-to email.

If you edit your message, you may save the template by selectingSave Templatein the lower left. When you are satisfied with your message, click onSelect Recipients.

You can use the filters to specify the promotion recipients. The filters allow you to limit the campaign to clients in specific locations or with specific labels.

If you'd like to further limit the clients who will receive the email, selectview.This will bring up your client list. Place a check mark by clients to whom you'd like to send the promotion.

You can choose to send the promotion now or later. If you selectLater, you can select a date and time to send the promotion.

When you are satisfied, selectSend to send the campaign to all selected clients.

Sending a Promo Code from your Campaigns Section

You can also send a promo code from your Campaigns section. You can either insert a promo code into a custom campaign or use and customize our pre-written campaign template.

If you'd like to write the campaign yourself, select New Campaign. You can insert a promo code into a custom campaign by using the Promo Code buttons.

Alternatively, you may use our pre-written Promotion template. SelectTemplates, thenPromotion.

The Promotion template will open. Click on [Promotion Code], and a list of your Promo Codes will appear. Select the promo code you'd like to use. The rest of the information (promotion period, promotion discount, promotion details) will auto-fill.

You can make any changes to the template message you like. SelectSave changes at the bottom to save your template.

Next, hover over the Promotion template and selectSend.From here, youmay usethe same process described above to send the promotion to your clients.

You can now set Access Controls to determine which staff “role” has the capability to access tips from the cash drawer.

Step 1: From your MyTime Dashboard click on Business Setup in the upper right-hand corner drop-down list.

Step 2: Click on Staff and Availability and scroll to the bottom of the page to click on the Access Control Setting button.

Step 3: Once you are taken to the Access Control Settings Page, you will see a list of Access Controls. Click on the POS control button to edit the “Take Tips from Cash Drawer” settings. You will also need to select the employee role in the upper right-hand dropdown.

Step 4: Once you have selected the specific “role” you want to edit, you can then scroll down to the “Take Tips from Register” section and choose your specific access.

You will be able to allow or block employees from taking their own tips as well as other staff members’ tips.

There are several different ways to add a tip to a ticket. Here you will find these methods explained.

Verbally ask for a tip

Ask the customer if they would like to leave a tip. You can manually input the tip amount on the ticket, before taking payment.

Enter tip amount in the highlighted area then click “take payment” at the bottom of the page.

You will be taken to the next page. Click on “swipe card” to bring up the next step.

Not necessary to check the “authorize and settle later” option, since the tip is already determined.

2. Tip through a printed receipt

This allows the customer to write in a tip on the printed receipt.

Here you will utilize the “authorize and settle later option”. Make sure that the box is checked. This will authorize the card and print out a receipt for the customer to sign and leave a tip.

3. Receive tip through the CC terminal

When the card is swiped at the terminal, pre-populated amounts will appear on the pin pad display screen (ie ...10\%, 15\%, 20\%). The customer is able to select an amount that is added to the final amount.

For businesses who accept tips, there is a new setting to determine if we should show preset percentages (e.g., 10\%, 15\%, 20\%, Other) or allow consumers to enter an exact tip amount.

To change your default tip settings simply follow the steps below:

Log into your MyTime account and select business set up from the drop-down list in the upper right-hand corner.

Click on settings in the business set up.

Scroll down on the page to the “Tipping” section in settings. Once there you can preset tip amounts to display on your pin pad/tablet.

If you prefer to not input preset percentages for tipping it will force the consumer to manually enter a tip amount.

You can view your appointments by a specific day of the week in MyTime’s Dashboard Reports.

Dashboard > Reports > Appointments > By Day of Week

You can filter this report by location, staff and completed appointments or closed tickets:

This report will show total revenue for each specific day of the week. You can categorize further by clicking on bookings, service revenue, product revenue and total revenue:

We hope you enjoy your Reports Dashboard! For more information, contact us at [email protected].

You can view appointments by staff member on MyTime’s Dashboard Reports.

Dashboard > Reports > Appointments > By Client

You can navigate to the appointments by client report by selecting ‘Dashboard’, ‘Reports’ and ‘Appointments By Client’:

Filter your appointments by location, completed appointments or closed tickets, or labels:

The Appointment By Client report will display the client’s name, the number of appointments that they have booked, the revenue you have generated from services and products purchased by each specific client. If you click on the client’s name, under the client column, it will navigate to their specific profile.

We hope you enjoy your Reports Dashboard! For more information, contact us at [email protected],

The MyTime Dashboard allows you to track your client retention by Location, Staff Member, and Client. To access this report go to:Dashboard > Reports > Clients > Client Retention

You can filter this report by Location, Staff Member, Clients and Date:

This report shows the retention rate at the Location, Staff and Client level based on 1 Month, 3 Months, 6 Months and 1 Year timeframes

In the screenshot, you can see the Average \% of clients that returned within 1 month is 48.2\%. Only 33.3\% of clients returned within 3 months. 22.2\% returned within 6 months, and 18.5\% returned within 1 year.

If we take a deeper look at Kate’s 14 clients, we can see four of her clients (yellow) have booked regularly for the last year. Two clients (green) have booked regularly for the last 3 months and one client (blue) has returned within 1 month. The rest of the clients have yet to rebook.

In the event you would like to view the client profile their name is hyperlinked to take you directly to there.

You will only be able to download the Location Level of this report. There is currently not a detailed version able to be downloaded.

Below is a Breakdown of the table columns for reference.

Column Header

Description

Location

Where Service Took Place

Staff Member

The staff that Worked the Appointments

Clients

Count of Clients | If expanded it will provide each client name with their direct percentages

Returned Within 1 Month

\% of clients that have had one or more appointments within the last month.

Returned Within 3 Months

\% of clients that have had one or more appointments after 1 Month to 3 Months

Returned Within 6 Months

\% of clients that have had one or more appointments After 3 Months to 6 Months

Returned within 1 Year

\% of clients that have had one or more appointments After 6 Months to 1 Year

Initial Setup (5-7 min):

Download the TSP100 Printer Mac/Windows Drivers by clicking here.

Once downloaded see the images below on how to open the file and install the Star Micronics App

Windows

Mac OS X Setup Guide

Mac OS X

Make sure you are using a recommended device. There are various TSP100 Printers (WiFi, Ethernet/LAN, Bluetooth, and USB). You can generally see the model on the bottom of the printer. A WiFi model would appear as TSP143IIIW whereas an Ethernet/LAN modelTSP143IIILAN. Depending on the model there are different setup steps that are outlined in the TSP100 Window or Mac setup guide seen below.

Once the Zip File in step 1 is downloaded pleaseclick the corresponding setup guide which will help finalize the installation.

Window Setup Guide (USB Pg. 7 | WiFi Pg. 16 | LAN Pg. 24 | Bluetooth Pg. 32)

(Wifi & LAN Pg. 10 | Bluetooth Pg. 13)

Please see the attached image below and make sure the settings match.

Mandatory Printer Settings (2-5 min):

If you do not use the blow settings, you may experience:

print preview will be unreadable

the printer will print long receipts

the printed information may bleed off the edges of the paper.

Please read the below steps and see screenshots on where to adjust these settings.

Set paper size to 72*200 and (80mm paper requires 72mm print setting, so while the paper is 80mm please use 72mm paper size)

Set margins to NONE.

Windows

Mac OS X

Troubleshooting:

The Printer will not print (LAN or WiFi models only):

Please make sure the IP Address on the Printer is set a Static IP Address. The IP address might be changing when the Printer or Router is reset, setting the IP to Static will make sure it is always the same.

See Setup guide above and navigate to WiFi or LAN setup section, review setting static IP or follow my steps below.

To do this please enter the Printers IP address in the browser URL. Example 192.168.1.3

TSP100 Network Utility will launch

On the left-hand side of the screen click Login

Username: root (all lowercase

Password: public (all lowercase)

Click IP Parameters

Click Static

Enter the IP Details

The print preview is small and hard to read.

The printer is printing very long receipts.

Information is bleeding off the edge of the receipt:

Please see "Mandatory Settings" above

This generally happens in Windows 7 or Windows 10

Click Start

Click Devices and Printers

Window 7: Right Click on the TSP100 Printer Windows 10: Click on the printer and click Manage

Click Printer Properties

Click Device Settings

Make sure the paper settings are 72*200 (see screenshot below OR see attachment for full-size image)

MyTime allows you to choose whether or not you willallow tipping for services, and if you would like customers to choose a percentage, or always enter an exact amount for a tip.

You can enable or disable tipping in the Settings section of Business Setup.

Scroll to theTipping section. Check the box to enable tipping.

To have customers choose a set tip percentage you will fill out the percentage boxes.

If you leave the default tip boxes blank, this will default to the customer entering the tip amount manually during checkout.

Enabling tipping allows you to add tips to tickets in POS and allows customers who pre-pay to tip via text message.

If you would like customers to be asked about tipping post-appointment you will need to ensure that you have enabled the Request tips via SMS.

You may disable tipping by deselecting the box. If you disable tipping, clients will not be prompted to tip via POS or via text message, and your tickets in POS will not have a Tip field.

After making any changes, be sure to scroll to the bottom of the page and hit Save.

MyTime offers a prebook appointment option to assist with keeping your schedule fully booked and accommodating your client with their first appointment choice. During the checkout flow, once payment is taken and the point of sale ticket is closed, the prebook next option will appear. Please see the screenshot below:

Once you select the “Prebook Next Appointment” button, the system will take you to the scheduler and into visual bookingmode for preselecting the desired time slot for your client. The screen you will see once the prebook next appointment button is selected looks like the image below:

The client’s name will appear in the “select time for” box on the scheduler so that you can verify you are booking an appointment for the correct client. Select the date and time for the client’s next appointment. Once you select the date and time, a pop-up box with the client’s information will display. Please see the screenshot below:

MyTime now offers the option to automatically close a point of sale ticket when it is fully paid by credit card. To enable this setting on your account, go to Business Setup > Settings > POS Section > Automatically Close Ticket When Full Payment Is Taken by Credit Card > Toggle this setting to “on.”

Once this setting is enabled, the point of sale ticket will automatically be closed.

This report shows staff compensation earned. The data is based upon your staff compensation settings. If you haven't set up your staff compensation yet, click here to learn how. Click here to for details on Setting up Payment Period.

To access your Compensation Report:

Click Dashboard

Click Reports

Click Compensation under the Staff heading

Learn how to enable this feature

Helpful Hints

Service Revenueappearson the date the appointment was completed.

Product Revenueappears on the date the ticket was closed. Product revenue from open tickets isnotreported.

Hourly Payis calculated from clocked-in hours. In order to include hourly pay on this report, you must use the clock-in/out feature..

Filters -Use the filters in the upper left to adjust the report.

Staff Filter -View specific staff members or All Staff

Date Filter- Select Either Current Cycle, Previous Cycle, or a Custom Cycle Range

Closed tickets only- If you check this box, only compensation for checked-out appointments and products is reported

Post-discount - If you check this box, compensation iscalculated from thepost-discountprices of products and services, rather than your normal prices

Include tips - If you check this box, tips areincluded in the compensation data for each staff member

Report Columns

Staff Member

The staff member whose compensation you are tracking.

Appointment #

The number associated with the appointment. Click this number to view the appointment.

Ticket #

If there is a ticket associated with this appointment, the ticket number will appear in this column. Click the number to view the ticket.

Client

The client for the appointment/ticket. Click the client name to open the client profile.

Service Revenue

The total revenue the staff member generated through services in the selected time period.

Service Commissions

The total commissions the staff member earned based on services performed in the selected time period.

Product Revenue

The total revenue the staff member generated through product sales in the selected time period.

Product Commissions

Base Salary

The total commissions the staff member earned based on products sold in the selected time period.

This column shows the pay for salaried employees.

Hours Worked

The total hours the staff member was clocked in during the selected time period.

Hourly Pay

Overtime Hours

The hour's columns show the hours for each payment type. For example, if you have an hourly payment type named “Training” then you will have a Training Hours column. It will have a matching column for Training Hours Pay which shows the total pay for that hourly payment type.

An Overtime Hours and an Overtime Hours Pay column has been added to show the total overtime hours and the wages for overtime.

Tips

The total tips the staff member earned in the selected time period. This column only exists when the "Include tips" box is checked.

Below is an example of the Compensation Report Columns:

Tiered Commission

Tiered Commission is reported slightly differently from Straight Commission and requires attention when generating reports. A summary of the differences follows.

Straight Commission

Tiered Commission

Commission is listed for each individual appointment and ticket.

Total commission for the date range is also listed.

Commission is notlisted for each individual ticket, because commission changes depending on total revenue earned. Instead, the Total Commission for the pay period is listed.

Commission is calculated from the date range set at the top of the report.You may calculate commission for any range of time.

Commission is calculatedfor the entire week or month of the commission period (as set on your Settings page).

Example

If you set the date range for one day, you will see the total compensation for that one day.

If you set the date range for one day, you will see total compensation forthe entire commission period (This will be either one week or one month, as defined in your Compensation Settings).

Compensation for a single daycannot be calculated, because it changes depending on total revenue earned during the commission period.

Example

If you set the date range for 2 months, you will see the total compensation for those 2 months.

If you set the date range for 2 months,andyour commission tiers are per week, it will calculate the commission for each week and sum-up to get the total commission for 2 months.

To set up Tiered Commissions for your staff you will need to enable certain settings to make this possible. Business Setup > Staff & Availability > Select Staff Member > Compensation Reporting > Select Commission options for the Staff Member.

If you are using Tiered Commissions, we recommend generating the report witha date range that includes the entire commission period.

To access your cash drawer, go to POS > Registers

At the beginning of each day, the drawer is in an initial/unopened state. In order to perform transactions, you'll need to open your register first by selectingOpen Register.

Restrict Tip Withdrawl

Next,enter the initial amounts of money that you physicallyhave in the drawer.The Opened Register will display the beginning overage/shortage for the current session.

The Open Register will display Cash, Check, Card, Gift Card, and Other Payment Types.

Once the drawer is opened, you will be allowed to do any manual cash transactions (Deposit/Withdraw/Withdraw Non-Cash Tips).

Withdrawing of tips will automatically populate the Note section with the employee name(s). You can also set up by staff roles.

To reconcile at the end of the day, select Close Drawer.

From here, you can reconcile the cash amount, check amount and credit card amount, and also enter the money you moved to your bank account.When reconciling the drawer on close,‘Cash Float’ (Cash Left In Drawer) and‘Cash to Bank’ will be automatically adjusted. When changing ‘Cash Float’ amount, the ‘Cash to Bank’ will be adjusted.

If you enter an amount for the cash float for a value larger than the amount of cash in the drawer, you will be prompted to deposit cash into the drawer to ensure that you have enough cash on hand.

When you click on Deposit Cash it will prompt you with the absolute amount you will need to deposit to make your Float and Cash to Bank balance.

Once you confirm to Deposit that amount it will close the register for you.

When your register is closed, the report will include the transaction summary (1), the reconciliation (2), and what your float is (3). You also have a Print Reportbutton for the closeout report (4).

Depending on the level of access you would like your staff to have to your Cash Drawer/Register, you can restrict their access to withdraw tips. You can allow or block them from withdrawing just their tips, or all tips in the register.

If you block them from withdrawing their own tips, they will need the assistance of someone with access to withdraw any staff's tips to complete this for them.

To set up the restriction you will go to Business Setup (1) > Staff & Availability (2) > Access Controls(3) > Select Role(4) > POS(5) > Take Tips from Register(6)

Our default payment types are Cash, Card, Check, and Gift Card. However, there can be alternate forms of payment that you may accept that you would like documented further than just an “Other” form of payment.

To add these alternate forms of payment you will go to Business Setup > Settings > POS > Activate other Payments Options. Note: You cannot use Cash, Card, Gift Card or Check as options since those already exist in the system.

When you enter your different payment types, you will separate them by a comma. They are shown in your POS in the order they are entered here. Once you have entered these updated options, scroll to the bottom of the page and hit Save.

When you are ready to take payment, you will select the type of payments entered, but when selecting the Other Payment you will use the drop down to select type.

The MyTime Communicator is a messaging system that will allow you to send messages to and receive messages from clients. It's completely unique to MyTime and allows you to easily stay in touch. Communicator automatically saves conversations with each of your clients.

This feature is available on the web and through our iPhone and Android apps.Inbound communicator messages do not count towards your SMS used.

On the Web version of MyTime, you can now mute incoming messages, and disable them from auto-popping up. This setting is only saved Per Browser, Per User. To update this setting, you will need to click on your Communicator at the bottom of the page and hit the Settings Wheel to open those options.

To access the communicator messages through your iOS or Android app you will click on Messages in the lower right corner of your command tabs.

MyTime offers advanced access control settings that allow you to controlwhat your staff can or cannot view and access through their individual MyTime accounts.

Who can set access controls?

The Business Owner can set access controls for all employees

Location Managers can set access controls for employees at their own location

The first step in managing your staff's account access isto categorize them into their proper staff role.There arethree classifications you can assign staff members:

Service Provider- someone who actively takes appointments and provides services at the business. They canbe booked by prospective clients. For example, if you run a hair salon, a service provider would be a hair stylist.

Support Staff - someone who does not actively take appointments at the business. This person maybe a front of house receptionist or administrative assistant.

Location Manager - Someone who has access to administrate employees and settings for locations that they manage. For example, at a hair salon, this person would be a staff manager.

You can assign roles to each staff memberin their staff profiles in the Staff & Availability section of your account. To do this:

Click your business name in the upper right-hand corner of your profile

Select Business Setup

Select Staff & Availability

Selecta staff member

When you select a staff member, their staff profile will be opened (see image below). At the top of the profile you will see the three roles listed (Service Provider, Support Staff, Location Manager). Place a check mark next to the proper role.

A Location Manager may also be a Service Provider or a Support Staff member. If this is the case, you may check both boxes.

Once staff members have been correctly categorized, you can edit the account access for each type of staff member using the Access Control Settings. This is found at the bottom of your Staff & Availability section.

When you selectAccess Control Settings, the window below will appear.Here you can assign access privileges to each staff role. You will need to set these based on the role type.

You can track your staff's compensation in a variety of ways:

Hourly Pay

Straight Commission for products and/or services

Tiered Commission for products and/or services

Salary

In this article, you'll learn how to set up all three.

Step 1: Turn on Compensation Tracking

To turn on Compensation Tracking, go to your Settings:

Select your Business Name (or your name) in the upper right

SelectBusiness Setup(or Location Setup)

SelectSettings

Tiered Commission by Revenuebreakdown

Scroll down to the Staff section.

SwitchtheTrack compensation by staff membersetting to YES.

SelectSaveat the bottom.

Step 2: Set up Compensation for Staff Members

Navigate to the Staff & Availability section:

Select yourBusiness Name(or your name) in the upper right

SelectBusiness Setup(or Location Setup)

SelectStaff & Availability

Click on a staff member to open their profile.

Scroll to theCompensation Reporting section. CheckTrack compensation for this staff member.You must have the box checked to allow tracking compensation in the staff’s profile.

Once this box is checked, you will have the option to add either hourly compensation or salary compensation.

Hourly Pay

If you choose the Hourly button under Payroll Type, many options are shown below. In the Wage section, you can set the overtime hours. Overtime calculation will be done for both numbers listed, so if you have it set to have overtime begin at 8 hours per day OR 40 hours per week, then any daily hours over 8 will be counted as overtime and any weekly hours over 40 will be counted as overtime. Again, weekly overtime will be calculated using the pay period you chose in the Settings menu.

After you set the overtime hours, you will see that the different payment types you created on the Staff & Availability page will be listed underneath with expandable arrows on the left side. You can expand each one to add the base wage and overtime wage for that payment type. We will show you here, as a reminder, whether the rate type is productive time or not.

Note: You are NOT required to enter overtime wages if you do not wish to do so.

Salary Compensation

If you choose the Salaried radio button instead of the Hourly radio button, you will be able to set the daily salary for that staff member.

Salaried staff receive the daily pay if they have scheduled hours, custom hours, or clocked hours for the day.

If the staff member is also eligible for commissions, you can check the Eligible for product and service commissions box to expand the commission section.

Commissions

Once you have entered the hourly wages for each payment type, you can set the commissions. Service providers are eligible for both service and product commissions. You may also choose to set commissions based on productivity, which is calculated by taking the total revenue earned and dividing it by productive clocked hours. You can either pay commissions only when a certain productivity dollar value is reached or you can choose to pay tiered commissions by productivity.

Support staff, however, cannot clock in using productive payment types, so support staff commissions cannot be based on productivity. Likewise, support staff cannot provide services. As such, support staff are not eligible for service commissions.

Many of the commission types allow you to set a flat amount or a percentage:

Flat Amount - This is an amount to be paid per service, regardless of the type of service, its value, duration, etc. Important: This is per service and NOT per appointment. An appointment can contain many different services and each would be paid the same rate with the flat amount setting.

Percentage - This option is used to pay a set percentage of each service, such as 10\% per service.

Service Commissions

There are many options for the service commissions section of the staff compensation. If the staff is an hourly service provider, all of the options below will be shown. If the staff is salaried, the option to “only pay hourly wage if the service commission is lower than hourly wages” will not be shown. As stated above, support staff will not have any service commission options.

The first option, “Only pay service commissions if staff productivity is above $___” helps ensure that staff hit a quota before they can earn commissions. As a reminder, the productivity is calculated by taking the total revenue earned and dividing it by productive clocked hours.

The second option, which is only for hourly staff, is to “only pay hourly wage if service commission is lower than hourly wages.” This is often used to make sure staff at least make minimum wage.

Straight commission (shown above) - You can pay staff a straight percentage commission or flat commission per service. You can also set a separate regular rate and overtime rate, if you choose.

Tiered commission by revenue/productivity - You can pay staff tiered commission by revenue or productivity. You can set the base rate that the commission is paid on for the first tier and then add as many tiers as you like. The pay cycle is selected on the Settings page in Business Setup. Tiered commission by revenue bases the tiers on the total service revenue for the pay cycle. Tiered commission by productivity uses the productivity rate, which is calculated by taking the total revenue earned and dividing it by productive clocked hours as stated above.

When your staff member reaches the next tier, the higher commission level is applied toall revenue for the measurement period.

Tiered Commission by Revenuebreakdown

Product Commissions

Like service commissions, product commissions have options that are not available for everyone. The option to only pay if retail revenue is at least \% ___ of service revenue is only available for service providers. Otherwise, product commissions are very similar to service commissions.

Straight commission - You can pay staff a straight percentage commission or flat commission per product. You can only set a separate regular rate for product commissions. Overtime rates will not apply like the straight commission for services.

Tiered commission by revenue/productivity - You can pay staff tiered commission by revenue or productivity. You can set the base rate that the commission is paid on for the first tier and then add as many tiers as you like. The pay cycle here is the week or month option that you have chosen on the Settings page in Business Setup. Tiered commission by revenue bases the tiers on the total product revenue for the pay cycle while tiered commission by productivity uses the productivity rate, which is calculated by taking the total revenue earned and dividing it by productive clocked hours as stated above. Only service providers are eligible for the tiered commission by productivity.

When your staff member reaches the next tier, the higher commission level is applied toall revenue for the measurement period.

The tiered commission is calculated using the following:$X in service/product revenue per [week/month], the commission is X\%; If you make up to $Y per [week/month], the commission is Y\%.

When your staff member reaches the next tier, the higher commission level is applied to all revenue for the measurement period.

For example, we have set up the following tiers for this staff member:

$0-$499.99 will receive 25\% of the revenue earned

$500-$2999.99 will receive 30\% of the revenue earned

$3000+ will receive 40\% of the revenue earned

The Pay Cycle is set to two weeks. This staff member will have that whole pay cycle to reach these tiered rates

We will now look at how the commission will apply for 2 months of pay cycles for this staff member.

1st pay cycle= $400 in service revenue

2nd pay cycle= $100 in service revenue

3rd pay cycle= $1500 in service revenue

4th pay cycle= $5000 in service revenue

The total compensation for this staff member is as follows:

1st pay cycle = $400 x 25\% (first tier)=$100

2nd pay cycle = $100 x 25\% (first tier)=$25

3rd pay cycle= $1500 x 30\% (second tier)=$450

4th pay cycle= $5000 x 40\% (third tier)= $2000

The total compensation in 4 pay cycles= $2575

Product Commissions are calculated separately, and you will need to set the tiered rates as desired.

Membership (If Applicable), Package and Gift Card commissions are only set as straight commissions.

You can now set the day of the week your pay period starts on. You can also set the cycle to weekly, Bi-Weekly or monthly. To do this, go to the Settings page in Business Setup and scroll down to the Staff section.

This setting will be used to calculate overtime for both hourly staff and staff that are paid an overtime rate in straight commissions. It is also used as your time period for the Compensation Report.

These are the sites that MyTime Listing Manager keeps in-sync with your MyTime business information.

Apple Maps

Bing

Brownbook

CitySearch

DexKnows

ExpressUpdate

Facebook

Foursquare

Google

Here.com

InsiderPage

InfoGroup (aggregator)

OnStar

SuperPages

TomTom

TripAdvisor

Tupalo

WhitePages

Yahoo Local

YellowBook

YellowPages.com

Yelp

The Listing Manager keeps your critical business data accurate across the top websites. By utilizing Listing Manager you receive the following benefits:

Get Discovered: We get you placed on sites that collectively get hundreds of millions of monthly visitors. We ensure you have a complete profile on Google, Facebook, Yelp, YP, and dozens of other places where people may search for you. If you don’t have a profile on these sites, we create it for you.

Accurate Data: Your address, phone number, working hours, photos, service menus, and other data are kept continuously up-to-date. Change it once on MyTime and it will be updated everywhere! This helps you stand out and improves your Search Engine Optimization.

Save Time: Save hours of time creating new accounts and then updating them when things change. Spend time with your customers, growing your business, instead!

Below are the following sites Listing Manager will keep in-sync with your business information entered in the Business Profile section:

Apple Maps

Bing

Brownbook

CitySearch

DexKnows

ExpressUpdate

Facebook

Foursquare

Google

Here.com

InsiderPage

InfoGroup (aggregator)

OnStar

SuperPages

TomTom

TripAdvisor

Tupalo

WhitePages

Yahoo Local

YellowBook

YellowPages.com

Yelp

Please see the attached file on how to update your Elo Paypoint. Some items to note:

You will need to download the Elo PayPoint Framework App from the App Store

Outside of updating your Elo Firmware you should NEVER run or have the Elo Framework App open in the background. It will interfere with MyTime and cause your Elo to stop responding. After updating your Elo simply kill the Elo Framework App (seen in the attached video) and re-open MyTime. You can even delete the Elo Framework App if you prefer.

Welcome to our new Web Series for more detailed training on how to manage your business.

Please forgive the rough link below, while we get this video uploaded into a format that we can embed nicely.

To view this video on Managing your Staff click HERE. This video is a bit long, so if you want to see a specific section follow the time stamp guide below.

Adding Staff to MyTime:

1:14

Access Controls:

9:42

Hourly Work Types:

13:53

Settings:

15:05

Schedule Use:

21:35

POS/Split Tips/Withdraw Tips:

24:24

Fired/Quit/Terminated:

30:52

This feature will enable merchants toswitch users quickly or lock their account. You can access the lock and switch user options by selecting your business name and choosing either the lock or switch user option. Please see the screenshot below:

For example, if you select switchuser from the drop-down menu, a list of staff member names will appear. Once you select yourname from the list, the systemwill ask for the staff member's password and at that point, it will switch to their account. Please see the screenshot below:

Merchants also have the capability of locking their account. You can do this by selecting your business name on the upper right-hand side and then selecting lock from the drop-down menu. Once you make your selection, you will need to enter your password to complete the locking process.

To enable these two settings, you will need to go to Business Setup > Setting > Staff > "Enable Rapid User Switching" and "Auto-lock Account." Please see the screenshot below:

Merchants have the capability to split tips between staff members prior to closing the ticket. To split a tip, open either a new or open point of sale ticket. Next, you will select the blue highlighted word "split," which is found next to Tip in the appointment section of the point of sale ticket. Please see below:

Once you select, "split," a pop-up box will appear. You can add the staff member's name and tip amount or tip percentage each staff member will receive. Once you have entered all the necessary information, select "Save."

The point of sale ticket will now display the split-tip information. Please see below:

The merchant also has the option to edit the split-tip information on an open or closed point of sale tickets. You would go to the open or closed ticket and select the blue highlighted word "edit" found next to the Tip section and make any necessary changes. Please see the two examples below:

Closed Ticket Example

Open ticket example

MyTime allows you to generate a report of your Appointments organized by the Source of Booking. You can generate this report by navigating to your ‘Dashboard’, selecting the ‘Reports’ tab, and then choosing ‘By Source of Booking’ under ‘Appointments’.

This report shows the source of your bookings (e.g. added by business through your Scheduler or booked by client through the marketplace, google, etc), along with information about the number of bookings and the corresponding revenue.

You can further customize this report using various filters, such as: location, staff, and labels.

Keep in mind, bookings captured in this report are based upon when the appointments are expected to take place rather thanwhen they are booked.

You can export a copy of this report via CSV, PDF, or print the report. For more information contact us at [email protected].

To customize your rebooking remindersgoto your Marketing taband hover over the status of the event you want to edit and click on Edit. You will see a reminder for each one of your services.

Note: You can only customize rebooking reminders if you are on the following subscriptions: Premium, Growth, or Automated Email + SMS Marketing

If you don't have these packages, you can still turn these reminderson or off and customize a few of the options by clicking into them.

To edit the email/text click Editand customize your email with your own photo/logo, text, font, and frequency.

For more information contact us at [email protected].

If you are subscribed to MyTime'sAutomated Marketing feature, you can easily create and send emails toyour entire client list, to selected clients, or to a single client.

In this article, you'll learn how to send an email campaign to multiple clients.

If you'd like to send a quick message to a single client via the MyTime Communicator, click here to learn how.

Sending a Mass Email Campaign

To send an emailto multiple clients, navigate to the Marketing section,then click onCampaigns.

You can either write your own campaign or use a template. To use a template, click the dropdown arrow in the upper left and select your preferred option.

here

Editing the Campaign Content

At the top, you may change the email title, reply-to name and reply-to email.

The reply-to email is the email address your clients can reply to if they have any questions. The default reply-to email address comes from your location settings.

The business name, address, phone number in your campaign header also come from your location settings. Click for an article detailing how to edit your campaign header.

You can type and edit your message in the box below. Use the buttons to format your message and to insert client names, promo codes, "Book Now" buttons and more.

Sending the Campaign

If you would like to save your message for future use, selectSave Templatein the lower left.

Next, click onSelect Recipients.

You can use the filters to specify the campaign recipients. The filters allow you to limit the campaign to clients in specific locations or with specific labels.

You can alsosearch for clients by name, phone number and email using the search box.

Select Viewto view and edit the clients selected to receive the campaign. Clients with a check mark will receive the campaign.

You can choose to send the campaign now or later. If you chooseLater, you can select a date and timefor the campaign to be sent.

When you are satisfied, selectSend to send the campaign to all selected clients.

*If a customer has been banned from booking online, they will not receive any promotional notifications.

**Please Note: Be sure to export any needed reporting prior to deleting a staff member. Once you remove the staff member their data is removed from the following reports: Time Tracking, Staff Scheduling, Calendar Utilization and their hours are removed from the Compensation Report. The reports they are left on, they will no longer be a filterable option. You will need to export the data for all staff, and then filter on your spreadsheet.**

You can remove an employee from your account by going to your Staff &Availability Page.

Click on the staff member you'd like to delete. Scroll to the bottom of the staff member's profile and selectDelete Staff Member.Note: Deleting a staff member will not cancel all appointments scheduled with that staff member. Make sure to go to each appointment and either delete or assign to another staff.

If the appointments are not deleted or re-assigned to someone else, the deleted staff will show on the Schedule with the word "deleted" in parenthesis.

In the event, you aren't sure you have rescheduled all of your former employee's appointments, you can also go to Dashboard > Reports > Staff > Appointment History.

You can only download up to 90 days worth of appointments at a time. While you cannot filter by the former employee's name in the portal, they will show on the downloaded CSV and can be filtered there to help make sure there are no remaining appointments.

Marketing can be a tricky game. We want to help ensure that your efforts are paying off for your business. Below are some best practices that can help with your marketing performance. We have also included some links to related Help Center articles for how to accomplish these steps.

1) Clean up your email lists:Customers can make a mistake on their email, provide a fake email, or change to a new email address. In all of these scenarios, your emails are not reaching them. This can have a very negative impact on your email delivery performance. To avoid missing your customers, make sure you are working with an accurate email list.

a) Ask your customer’s regularly for their updated email address. The easiest times to do this are during Check-in or Check-out. Add/Edit Clients

b) Review your sent marketing messages, to see what customers are among your bounced email lists. Campaign Results

2) Personalize & Segment your Clients: Receiving personalized messages are rather rare today. Nothing shows that you are valued as a message that is direct to you and your interests. While writing individual emails would be extremely difficult, you can help that by Segmenting your Customers. Grouping types of customers by interests, services, anniversaries, or other identifying information will allow you to design your notices and promotions to maximize your client engagement.

a) Use the intake forms, to gather additional information about your customers. Upon Review, take a few minutes to add Label Categorization to your customers. Intake Form Creation and Client Label Categorization

b) Once labels have been created for your customers, they can be utilized for sending your messages. Sending Campaigns Based on Label

c) Run Targeted deals to your existing customers. Often times the focus is to just obtain new customers, and your existing client base feels left out.

3) Have a clear call to action: Messy, busy and confusing emails will often be ignored. Make sure that you are not making your emails Needy, Sleazy, Cheap, Manipulative, Far-Fetched, or Shady.

a) Format your Emails. Spacing, centering, and punctuation can make a big difference when your customer comes to use your email. Formatting your Campaign

b) Don’t use spam/manipulative language. Doing so calls the customer to distrust your emails, and increases the likelihood they won’t be opened. Top Spam Words to Avoid

4) Test email delivery times: changing the time of day you send your promotions, and events could potentially increase your interaction and open rate. Achieving a 100\% open rate is impossible, and an unrealistic expectation, but you can work on increasing this open rate. This will ultimately lead to better purchase rates, and repeat customers.

a) Delay some of your promotional emails. Testing when your customers are likely to open your notices can also help with your bookings long term. The easiest way is to hit certain Labels for an AM vs PM deployment. You can set them up at the same time but just change the send time accordingly. Delayed Sending

5) Play with your Subject Line: Making emails personal extends beyond just the body of the email. Making someone feel valued before they even open your email can be a large win. Look over your own inbox, and take a count of how many emails appear to be sent directly to you, instead of a large group.

a) Utilize your client labels to help personalize the titles. Client Label Categorization

b) Avoid Spam/manipulative wording in your subject lines. Too many words that can appear to be something that should be immediately filed away, can hurt you. Not always can you avoid certain words that do apply to your event, promotion, or product, but you should never make false claims. These types of claims in line with spam-like words can be an immediate flag for your client. Top Spam Words to Avoid

c) Do a few test emails to yourself with different subject lines. Look at them through your own inbox, and compare what stood out to you, whether good or bad. If you don’t like it, your client probably won’t, either.

MyTime helps you contact your clients in the most efficient way possible. To get started go to your Marketing tab where you can set up your automated messages for:

Booking Notifications:

Appointment Confirmations

Rebooking Reminders

Client Engagement

For more information contact us at [email protected].

Your ability to edit and customize automated messages depends on your subscription level.

If you havea Premium, Growth, or Automated Email + SMS Marketing subscription, you can edit and customize all content of all your automated messages.

If you don't have these packages, you can still view your messages, edit the subject line and reply-to name, and turn the automated messages on or off.

To view and customize your automated messages, goto the Automated Messages section of your Marketing tab.

Turning Automated Messages On/Off

Hover your mouse over a message. If the message is ON, select Deactivate to turn it off.

here

If the message is OFF, selectActivate to turn it on.

Editing Automated Messages

To view or edit the automated message, hover over the message and select View.

From here you can edit the reply-to name, the subject, the text/email default, and the content (if your subscription allows).

The header containsyour location information. You can edit this information fromyour Business Profile.To learn how, click .

If your subscription allows, you can edit all content in your automated messages. Click on each item to delete, add oredit text and images.

When you are finished editing the message, select Save at the bottom.

MyTime helps you contact your clients in the most efficient way possible and you can set up emails and/or text messages to engage your clients at any time. You can send them a Happy Birthday greeting, anniversary and thank you message for their loyalty over the years, etc.

Goto your Marketing taband under Client Engagement hover over the status of the event you want to edit.

To edit the email/text click Editand customize your email with your own photo/logo, text, font, and content.

For more information contact us at [email protected].

Wondering how to edit the header of your campaigns and automated messages?

here

Editing your Photo

Your logo is the default photo in your header. If you'd like to use a different photo for the message, clickon the photo to upload a new one.

Editing your Business Name, Address and Phone number

Your business name, addressand phone number cannot be edited directly from the campaign or automated message. This information comes from your Business Setup page.

You can edit your business name at the top of your Business Profile section (see example below).

The address and phone number in your header come from your Location information. Note: If you have more than one location, your address will not appear in the header.

SelectEditnext to your location. The address and phone number listed in this window will appear in your header. You may edit any information in this window. When you are finished, selectSave Location Info.

This updated information will now appear in the headers of your campaigns and automated messages.

To learn more about how to edit and send campaigns, click .

Yes. If Marketing is a part of your package in MyTime, there is a limit of fifteen thousand emails per location, per month. We update your email quota on thefirst of each month.

Every email provider has an algorithm to look for keywords that could mean that the email is spam. These algorithms are advanced and learning continuously.

You may need to use these words, It happens, and they will not immediately flag you as a spam sender. Just use the words wisely. The algorithms also look for the context of your message to help ensure that the customer is receiving legitimate offers.

Below are some of the top words and phrases that can trigger a spam filter. This list contains over 550 of the top words, but there are many phrases and words out there that are not included. Be wise with your word choices.

Symbols and Numerals

0\%

#1

100\% more

99\%

$$$

100\% satisfied

99.90\%

0\% risk

4U

100\%

100\% free

50\% off

777

A

Accept credit cards

Ad

Amazing stuff

Acceptance

Additional income

Apply here

Access

Addresses on CD

Apply now

Access for free

Affordable

Apply Online

Access now

Affordable deal

As seen on

Accordingly

All natural

At no cost

Act immediately

All new

Auto email removal

Act Now

Amazed

Avoid

Action

Amazing

Avoid bankruptcy

Action required

Amazing offer

B

Bargain

Best offer

Billionaire

Be amazed

Best price

Bonus

Be surprised

Beverage

Boss

Be your own boss

Big bucks

Brand new pager

Being a member

Bill 1618

Bulk email

Believe me

Billing

Buy

Beneficiary

Billing address

Buy direct

Best bargain

Billion

Buy now

Best deal

Billion dollars

Buying judgments

C

Cable converter

Cents on the dollar

Collect

Call

Certified

Collect child support

Call free

Chance

Compare

Call me

Cheap

Compare now

Call now

Check

Compare online

Calling creditors

Check or money order

Compare rates

Can’t live without

Claim now

Compete for your business

Cancel

Claim your discount

Confidentially on all orders

Cancel at any time

Claims

Congratulations

Cancel now

Claims not to be selling anything

Consolidate debt and credit

Cancellation required

Claims to be in accordance with some spam law

Consolidate your debt

Cannot be combined with any other offer

Claims to be legal

Copy accurately

Cards accepted

Clearance

Copy DVDs

Cash

Click

Costs

Cash bonus

Click below

Credit

Cash out

Click here

Credit bureaus

Cashcashcash

Click now

Credit card offers

Casino

Click to get

Cures

Celebrity

Click to remove

Cures baldness

Cell phone cancer scam

D

Deal

Direct marketing

Dormant

Dear [email/friend/somebody]

Discount

Double your

Debt

Do it now

Double your cash

Diagnostics

Do it today

Double your income

Dig up dirt on friends

Don’t delete

Double your wealth

Direct email

Don’t hesitate

Drastically reduced

E

Earn

Easy terms

Expect to earn

Earn $

Eliminate bad credit

Expire

Earn extra cash

Eliminate debt

Explode your business

Earn from home

Email extractor

Extra

Earn money

Email harvest

Extra cash

Earn monthly

Email marketing

Extra income

Earn per month

Exclusive deal

Extract email

Earn per week

F

F r e e

Free

Free leads

Fantastic

Free access

Free Macbook

Fantastic deal

Free bonus

Free membership

Fantastic offer

Free cell phone

Free money

Fast cash

Free consultation

Free offer

Fast Viagra delivery

Free DVD

Free preview

Financial freedom

Free gift

Free priority mail

Financially independent

Free grant money

Free quote

For free

Free hosting

Free sample

For instant access

Free info

Free trial

For just $ (some amount)

Free information

Free website

For just $xxx

Free installation

Freedom

For Only

Free instant

Friend

For you

Free investment

Full refund

Form

Free iPhone

G

Get

Give it away

Guarantee

Get it now

Giving away

Guaranteed

Get out of debt

Great

Guaranteed deposit

Get paid

Great deal

Guaranteed income

Get started now

Great offer

Guaranteed payment

Gift certificate

H

Have you been turned down?

Hidden charges

Home based business

Hello

Hidden fees

Home employment

Here

High score

Huge discount

Hidden

Home

Human growth hormone

Hidden assets

Home based

Hurry up

I

If only it were that easy

Increase your chances

Insurance

Important information regarding

Increase your sales

Insurance

Important notification

Incredible deal

Internet market

In accordance with laws

Info you requested

Internet marketing

Income

Information you requested

Investment

Income from home

Instant

Investment decision

Increase sales

Instant earnings

It’s effective

Increase traffic

Instant income

J

Join millions

Join millions of Americans

Junk

L

Laser printer

Limited number

Lose weight spam

Leave

Limited offer

Lower interest rates

Legal

Limited supply

Lower monthly payment

Legal notice

Limited time

Lower your mortgage rate

Life

Limited time offer

Lowest insurance rates

Life Insurance

Limited time only

Lowest price

Lifetime

Loan

Lowest rate

Lifetime access

Long distance phone offer

Luxury

Lifetime deal

Lose

Luxury car

Limited amount

Lose weight

M

Mail in order form

Meet me

Miracle

Maintained

Meet singles

MLM

Make $

Meet women

Money

Make money

Member

Money back

Marketing

Member stuff

Money making

Marketing solutions

Message contains

Month trial offer

Mass email

Message contains disclaimer

More Internet Traffic

Medicine

Million

Mortgage

Medium

Million dollars

Mortgage rates

Meet girls

Millionaire

Multi-level marketing

N

Name brand

No fees

No purchase necessary

Never

No gimmick

No questions asked

Never before

No hidden

No selling

New customers only

No hidden fees

No strings attached

New domain extensions

No hidden osts

No-obligation

Nigerian

No interests

Not intended

No age restrictions

No inventory

Not junk

No catch

No investment

Not scam

No claim forms

No investment required

Not spam

No cost

No medical exams

Now

No credit check

No middleman

Now only

No deposit required

No obligation

Number 1

No disappointment

No payment required

Number one

No experience

O

Obligation

One time mailing

Open

Offer

Online biz opportunity

Opportunity

Offer expires

Online degree

Opt in

Offshore

Online income

Order

Once in a lifetime

Online job

Order now

Once in lifetime

Online marketing

Order shipped by

One hundred percent free

Online pharmacy

Order status

One hundred percent guaranteed

Only

Order today

One time

Only $

Outstanding values

P

Passwords

Potential earnings

Prize

Pennies a day

Pre-approved

Problem

Per day

Presently

Produced and sent out

Per month

Price

Profits

Per week

Price protection

Promise

Performance

Print form signature

Promise you

Phone

Print out and fax

Purchase

Please read

Priority mail

Pure profits

Q

Quote

R

Rates

Remove

Reverses

Real thing

Removes wrinkles

Reverses aging

Refinance

Request

Risk free

Refinance home

Request now

Risk-free

Refund

Request today

Rolex

Removal

Requires initial investment

Round the world

Removal instructions

Reserves the right

S

S 1618

Sent in compliance

Stock alert

Safeguard notice

Serious

Stock disclaimer statement

Sale

Serious cash

Stock pick

Sample

Serious offer

Stop

Satisfaction

Serious only

Stop calling me

Satisfaction guaranteed

Shopper

Stop emailing me

Save $

Shopping spree

Stop snoring

Save big money

Sign up free today

Strong buy

Save money

Social security number

Stuff on sale

Save now

Solution

Subject to cash

Save up to

Spam

Subject to credit

Score

Special deal

Subscribe

Score with babes

Special discount

Subscribe for free

Search engine listings

Special for you

Subscribe now

Search engines

Special offer

Success

Section 301

Special promotion

Supplies

See for yourself

Stainless steel

Supplies are limited

T

Take action

Terms and conditions

This isn’t spam

Take action now

The best rates

This won’t last

Talks about hidden charges

The following form

Thousands

Talks about prizes

They keep your money no refund!

Time limited

Teen

They’re just giving it away

Traffic

Tells you it’s an ad

This isn’t a scam

Trial

Terms

This isn’t junk

U

Undisclosed recipient

Unsecured credit

Unsubscribe

Undisclosed recipient

Unsecured credit

Unsubscribe

University diplomas

Unsecured debt

Urgent

University diplomas

Unsecured debt

Urgent

Unlimited

Unsolicited

US dollars

Unlimited

Unsolicited

US dollars

V

Vacation

Viagra

VIP

Vacation offers

Vicodin

Visit our website

Valium

W

Wants credit card

Weight loss

Why pay more?

Warranty

What are you waiting for?

Warranty expired

What’s keeping you?

Will not believe your eyes

We hate spam

While available

Win

We honor all

While in stock

Winner

Web traffic

While supplies last

Winning

Website visitors

While you sleep

Won

Weekend getaway

Who really wins?

Work from home

Weight

X

Xanax

Y

You are a winner!

You have been selected

Your income

You have been chosen

Your chance

Your status

Z

Zero chance

Zero percent

Zero risk

The list was obtained from Snovio Labs

So, you sent your campaign, now what?

Getting the most out of your campaigns can be a bit tricky. Everyone wants to know if it was hot, or not. If it wasn’t so hot, you can work on it and tweak it to get the results you are ultimately working for. For more tips on marketing emails visit our 5 Tips for Improving your Email Campaigns help page.

To help you judge the success of your campaigns we have 5 different categories: Bounced, Opened, Clicked, Booked, and Revenue. To see how your campaign performed go to Marketing > Campaigns > Sent.

By clicking on the different fields throughout the results you can see the contents of the campaign, and the clients that this was ultimately sent to.

Bounced: These emails are no longer relevant, out of date, or misspelled. Essentially the customer is not, and will not receive your notice. You are able to update and maintain these client records by clicking on the hyperlinked name in the box.

Opened: The customers opened your email. It caught their attention and they opened it.

Clicked: The customer clicked through your email to get to the booking page, view more information, etc. This indicates further interest, with a possible intent to book. Perhaps not at this time, but it does move it further into the customer's attention to let them think on it further.

Booked: The customer clicked all the way through and booked an appointment.

Revenue: This is the revenue that you generated from this promotion.

While everyone wants 100\% Opened, Clicked, and Booked on a campaign, that isn’t going to happen. The real goal is to remove as many bounced emails as possible. This helps with the spam algorithms that email providers use. And second, to have your customers open the emails. You want them to think of you and your service. While they may not need to or can’t book now, you want them to think of you first when they do need to book.

It is easier to maintain an existing customer than find new customers. Existing customers need to know that they are valued. Making sure that you are working towards creating that bond with your clients through communication and promotion will help generate that return customer who thinks of you first.