34
NPS
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Brand Page
NACHA
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About NACHA's Brand
NACHA manages the development and administration of the ACH Network, the backbone for the electronic movement of money and data.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
NACHA NPS
NACHA's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether NACHA's customers would recommend using the product based on a scale of -100 to 100.
NACHA Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
NACHA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Jun 2024 33 | Jun 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NACHA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NACHA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NACHA Product Quality
4.5/5
NACHA has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NACHA's overall Product Quality score rated by its users and customers.
NACHA Product Information
NACHA’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.nacha.org/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
NACHA Pricing
NACHA ROI & Value For Money
4.5/5
NACHA has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NACHA's overall ROI score rated by its users and customers.
NACHA Customer Satisfaction (CSAT)
NACHA Customer Satisfaction (CSAT) Score
100 / 100
NACHA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NACHA Customer Service
4.5/5
NACHA has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NACHA's overall Customer Service score rated by its users and customers.
About NACHA's Customer Service
Address
13450 Sunrise Valley Drive, Suite 100, Herndon, VA
Website
https://www.nacha.org/
Phone Number
(703) 561-1100
NACHA as an Employer
2.3/5
NACHA has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NACHA scored a 34 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of NACHA would recommend the brand to a friend. ENPS measures how likely NACHA employees would recommend working at NACHA to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 9% | Promoters |
|---|---|
| 0% | Passive |
| 91% | Detractors |
