43
NPS
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NASA Jet Propulsion Laboratory
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About NASA Jet Propulsion Laboratory's Brand
Explorers wanted.
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
NASA Jet Propulsion Laboratory NPS
NASA Jet Propulsion Laboratory's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether NASA Jet Propulsion Laboratory's customers would recommend using the product based on a scale of -100 to 100.
NASA Jet Propulsion Laboratory Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
NASA Jet Propulsion Laboratory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 49 | Jul 2022 | 49 |
Aug 2022 52 | Aug 2022 | 52 |
Oct 2022 44 | Oct 2022 | 44 |
Nov 2022 47 | Nov 2022 | 47 |
Dec 2022 50 | Dec 2022 | 50 |
Jun 2023 52 | Jun 2023 | 52 |
Jul 2023 46 | Jul 2023 | 46 |
Apr 2024 44 | Apr 2024 | 44 |
Apr 2025 45 | Apr 2025 | 45 |
Jun 2025 44 | Jun 2025 | 44 |
Jul 2025 42 | Jul 2025 | 42 |
Mar 2026 43 | Mar 2026 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NASA Jet Propulsion Laboratory NPS by Gender
NASA Jet Propulsion Laboratory's NPS was rated 50 by Male customers on Comparably.
Male
50
NASA Jet Propulsion Laboratory's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
N/A
NASA Jet Propulsion Laboratory's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NASA Jet Propulsion Laboratory NPS by Ethnicity
NASA Jet Propulsion Laboratory's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
NASA Jet Propulsion Laboratory Customer Reviews
Out of the 2 NASA Jet Propulsion Laboratory customer reviews 2 were positive and 0 were constructive. NASA Jet Propulsion Laboratory customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NASA Jet Propulsion Laboratory Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of NASA Jet Propulsion Laboratory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NASA Jet Propulsion Laboratory Customer Loyalty Score by Gender
NASA Jet Propulsion Laboratory's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NASA Jet Propulsion Laboratory.
Male
100%
Yes
Female
N/A
Yes
NASA Jet Propulsion Laboratory Product Quality
3.8/5
NASA Jet Propulsion Laboratory has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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NASA Jet Propulsion Laboratory Product Information
NASA Jet Propulsion Laboratory’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.jpl.nasa.gov/
- Company Size
- 1,001-5,000 Employees
Industry
Aerospace and Aviation
Quick Insights into NASA Jet Propulsion Laboratory Product Quality
NASA Jet Propulsion Laboratory's Product Quality score was rated highest by Male customers.
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Ranked NASA Jet Propulsion Laboratory Product Quality the Highest
NASA Jet Propulsion Laboratory Product Quality Score by Gender
NASA Jet Propulsion Laboratory's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
NASA Jet Propulsion Laboratory Pricing
NASA Jet Propulsion Laboratory ROI & Value For Money
4.1/5
NASA Jet Propulsion Laboratory has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into NASA Jet Propulsion Laboratory ROI
NASA Jet Propulsion Laboratory's ROI score was rated highest by Male customers.
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Ranked NASA Jet Propulsion Laboratory ROI the Highest
NASA Jet Propulsion Laboratory ROI Score by Gender
NASA Jet Propulsion Laboratory's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
NASA Jet Propulsion Laboratory Customer Satisfaction (CSAT)
NASA Jet Propulsion Laboratory Customer Satisfaction (CSAT) Score
73 / 100
NASA Jet Propulsion Laboratory has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
20%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NASA Jet Propulsion Laboratory Customer Satisfaction
NASA Jet Propulsion Laboratory's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked NASA Jet Propulsion Laboratory Customer Satisfaction the Highest
NASA Jet Propulsion Laboratory Customer Satisfaction Score by Gender
NASA Jet Propulsion Laboratory's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NASA Jet Propulsion Laboratory.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NASA Jet Propulsion Laboratory Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NASA Jet Propulsion Laboratory's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NASA Jet Propulsion Laboratory.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
NASA Jet Propulsion Laboratory Customer Service
4.2/5
NASA Jet Propulsion Laboratory has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About NASA Jet Propulsion Laboratory's Customer Service
Address
La Canada Flintridge, CA 91011
Website
https://www.jpl.nasa.gov/
Phone Number
(818) 354-5150
NASA Jet Propulsion Laboratory's Social Links
Quick Insights into NASA Jet Propulsion Laboratory Customer Service
NASA Jet Propulsion Laboratory's Customer Service score was rated highest by Male customers.
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Ranked NASA Jet Propulsion Laboratory Customer Service the Highest
NASA Jet Propulsion Laboratory Customer Service Score by Gender
NASA Jet Propulsion Laboratory's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NASA Jet Propulsion Laboratory.
Male
4.6/5
Female
N/A
NASA Jet Propulsion Laboratory as an Employer
3.8/5
NASA Jet Propulsion Laboratory has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
CEO of NASA Jet Propulsion Laboratory
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
NASA Jet Propulsion Laboratory scored a 43 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of NASA Jet Propulsion Laboratory would recommend the brand to a friend. ENPS measures how likely NASA Jet Propulsion Laboratory employees would recommend working at NASA Jet Propulsion Laboratory to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 48% | Promoters |
|---|---|
| 28% | Passive |
| 24% | Detractors |
