21
NPS
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Nassau Candy
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About Nassau Candy's Brand
Nassau Candy is a manufacturer, importer & distributor of specialty confections, gourmet foods & perishables.
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Nassau Candy NPS
Nassau Candy's Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether Nassau Candy's customers would recommend using the product based on a scale of -100 to 100.
Nassau Candy Overall NPS
| 57% | Promoters |
|---|---|
| 7% | Passives |
| 36% | Detractors |
Nassau Candy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -66 | Nov 2022 | -66 |
Dec 2022 -25 | Dec 2022 | -25 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 17 | Apr 2023 | 17 |
Aug 2023 29 | Aug 2023 | 29 |
Oct 2023 13 | Oct 2023 | 13 |
Feb 2024 22 | Feb 2024 | 22 |
Jul 2024 30 | Jul 2024 | 30 |
Oct 2024 18 | Oct 2024 | 18 |
Jul 2025 9 | Jul 2025 | 9 |
Mar 2026 14 | Mar 2026 | 14 |
May 2026 22 | May 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nassau Candy NPS by Gender
Nassau Candy's NPS was rated 50 by Male customers on Comparably.
Male
50
Nassau Candy's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Nassau Candy's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Nassau Candy NPS by Ethnicity
Nassau Candy's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Nassau Candy Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Nassau Candy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nassau Candy Customer Loyalty Score by Gender
Nassau Candy's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Nassau Candy Customer Loyalty Score by Ethnicity
Nassau Candy's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nassau Candy.
82
out of 100
Caucasian
Nassau Candy Product Quality
3.2/5
Nassau Candy has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Nassau Candy Product Information
Nassau Candy’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.nassaucandy.com/
- Company Size
- 201-500 Employees
Quick Insights into Nassau Candy Product Quality
Nassau Candy's Product Quality score was rated highest by Male customers.
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Ranked Nassau Candy Product Quality the Highest
Nassau Candy Product Quality Score by Gender
Nassau Candy's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nassau Candy.
Male
3.9/5
Female
N/A
Nassau Candy Product Quality Score by Ethnicity
Nassau Candy's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nassau Candy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Nassau Candy Pricing
Nassau Candy ROI & Value For Money
3.1/5
Nassau Candy has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Nassau Candy ROI
Nassau Candy's ROI score was rated highest by Male customers.
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Ranked Nassau Candy ROI the Highest
Nassau Candy ROI Score by Gender
Nassau Candy's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nassau Candy.
Male
3.9/5
Female
N/A
Nassau Candy ROI Score by Ethnicity
Nassau Candy's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nassau Candy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Nassau Candy Customer Satisfaction (CSAT)
Nassau Candy Customer Satisfaction (CSAT) Score
40 / 100
Nassau Candy has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nassau Candy Customer Satisfaction
Nassau Candy's Customer Satisfaction score was rated highest by Male customers.
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Ranked Nassau Candy Customer Satisfaction the Highest
Nassau Candy Customer Satisfaction Score by Gender
Nassau Candy's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nassau Candy.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Nassau Candy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nassau Candy's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nassau Candy.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Nassau Candy Customer Service
3.1/5
Nassau Candy has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Nassau Candy's Customer Service
Address
530 West John Street, Hicksville, NY 11801
Website
http://www.nassaucandy.com/
Phone Number
516-433-7100
Quick Insights into Nassau Candy Customer Service
Nassau Candy's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Nassau Candy's Customer Service score.
Ranked Nassau Candy Customer Service the Highest
Nassau Candy Customer Service Score by Gender
Nassau Candy's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nassau Candy.
Male
3.9/5
Female
N/A
Nassau Candy Customer Service Score by Ethnicity
Nassau Candy's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nassau Candy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Nassau Candy as an Employer
2.6/5
Nassau Candy has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Nassau Candy scored a 21 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Nassau Candy would recommend the brand to a friend. ENPS measures how likely Nassau Candy employees would recommend working at Nassau Candy to a friend.
Net Promoter Score
21
NPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
