100
NPS
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Brand Page
National Archives and Records Administration
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About National Archives and Records Administration's Brand
National Archives and Records Administration preserves and manages U.S. government records.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
National Archives and Records Administration NPS
National Archives and Records Administration's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether National Archives and Records Administration's customers would recommend using the product based on a scale of -100 to 100.
National Archives and Records Administration Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
National Archives and Records Administration NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Archives and Records Administration Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of National Archives and Records Administration users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Archives and Records Administration Product Quality
5/5
National Archives and Records Administration has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Archives and Records Administration's overall Product Quality score rated by its users and customers.
National Archives and Records Administration Product Information
National Archives and Records Administration’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.archives.gov/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
National Archives and Records Administration Pricing
National Archives and Records Administration ROI & Value For Money
5/5
National Archives and Records Administration has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Archives and Records Administration's overall ROI score rated by its users and customers.
National Archives and Records Administration Customer Satisfaction (CSAT)
National Archives and Records Administration Customer Satisfaction (CSAT) Score
100 / 100
National Archives and Records Administration has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Archives and Records Administration Customer Service
5/5
National Archives and Records Administration has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Archives and Records Administration's overall Customer Service score rated by its users and customers.
About National Archives and Records Administration's Customer Service
Address
8601 Adelphi Road, College Park, MD
Website
http://www.archives.gov/
Phone Number
1(866) 272-6272
National Archives and Records Administration as an Employer
3.7/5
National Archives and Records Administration has a 3.7/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of National Archives and Records Administration
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Archives and Records Administration scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of National Archives and Records Administration would recommend the brand to a friend. ENPS measures how likely National Archives and Records Administration employees would recommend working at National Archives and Records Administration to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
