-14
NPS
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Brand Page
National Bank of Arizona
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About National Bank of Arizona's Brand
"National Bank of Arizona offers savings account, mortage loans and other banking products."
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
National Bank of Arizona NPS
National Bank of Arizona's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether National Bank of Arizona's customers would recommend using the product based on a scale of -100 to 100.
National Bank of Arizona Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
National Bank of Arizona NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
May 2023 -50 | May 2023 | -50 |
Apr 2024 -20 | Apr 2024 | -20 |
Jun 2024 -33 | Jun 2024 | -33 |
May 2025 -15 | May 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Bank of Arizona Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of National Bank of Arizona users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Bank of Arizona Product Quality
3.5/5
National Bank of Arizona has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Bank of Arizona's overall Product Quality score rated by its users and customers.
National Bank of Arizona Product Information
National Bank of Arizona’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://nbarizona.com/
- Company Size
- 51-200 Employees
Industry
Tech
Banking
FinTech
National Bank of Arizona Pricing
National Bank of Arizona ROI & Value For Money
3.1/5
National Bank of Arizona has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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National Bank of Arizona Customer Satisfaction (CSAT)
National Bank of Arizona Customer Satisfaction (CSAT) Score
75 / 100
National Bank of Arizona has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Bank of Arizona Customer Service
3.3/5
National Bank of Arizona has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About National Bank of Arizona's Customer Service
Address
Phoenix, AZ
Website
http://nbarizona.com/
National Bank of Arizona as an Employer
3.0/5
National Bank of Arizona has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
National Bank of Arizona scored a -14 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of National Bank of Arizona would recommend the brand to a friend. ENPS measures how likely National Bank of Arizona employees would recommend working at National Bank of Arizona to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
