59
NPS
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National Bank of Kuwait
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About National Bank of Kuwait's Brand
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
National Bank of Kuwait NPS
National Bank of Kuwait's Net Promoter Score (NPS) is a 59 with 68% Promoters, 23% Passives, and 9% Detractors. Net Promoter Score tracks whether National Bank of Kuwait's customers would recommend using the product based on a scale of -100 to 100.
National Bank of Kuwait Overall NPS
| 68% | Promoters |
|---|---|
| 23% | Passives |
| 9% | Detractors |
National Bank of Kuwait NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 29 | Feb 2022 | 29 |
May 2022 37 | May 2022 | 37 |
Jul 2022 33 | Jul 2022 | 33 |
Oct 2022 45 | Oct 2022 | 45 |
Apr 2023 49 | Apr 2023 | 49 |
May 2023 54 | May 2023 | 54 |
Jun 2023 50 | Jun 2023 | 50 |
Jul 2023 53 | Jul 2023 | 53 |
Dec 2023 55 | Dec 2023 | 55 |
Jan 2024 55 | Jan 2024 | 55 |
Feb 2024 56 | Feb 2024 | 56 |
May 2024 59 | May 2024 | 59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Bank of Kuwait NPS by Gender
National Bank of Kuwait's NPS was rated 60 by Male customers on Comparably.
Male
60
National Bank of Kuwait's NPS was rated 60 by Male customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Female
N/A
National Bank of Kuwait's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
National Bank of Kuwait NPS by Ethnicity
National Bank of Kuwait's NPS was rated 50 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 50 | Other | 50 |
National Bank of Kuwait NPS by Age
National Bank of Kuwait's NPS was rated 67 points by customers ages 31-35 on Comparably.
National Bank of Kuwait NPS by Usage
National Bank of Kuwait's NPS was rated 50 points by customers who have used National Bank of Kuwait's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 50 | Over 10 Years | 50 |
National Bank of Kuwait Customer Reviews
Out of the 2 National Bank of Kuwait customer reviews 2 were positive and 0 were constructive. National Bank of Kuwait customer reviews reflect that all customers have a favorable experience using the products/services of the company.
National Bank of Kuwait Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of National Bank of Kuwait users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Bank of Kuwait Customer Loyalty Score by Gender
National Bank of Kuwait's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
National Bank of Kuwait Customer Loyalty Score by Ethnicity
National Bank of Kuwait's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
National Bank of Kuwait Customer Loyalty Score by Age
National Bank of Kuwait's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
National Bank of Kuwait Customer Loyalty Score by Usage
National Bank of Kuwait's Customer Loyalty score was rated 78% by customers who have used National Bank of Kuwait's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
National Bank of Kuwait Product Quality
4.2/5
National Bank of Kuwait has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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National Bank of Kuwait Product Information
National Bank of Kuwait’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.nbk.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking
Quick Insights into National Bank of Kuwait Product Quality
National Bank of Kuwait's Product Quality score was rated highest by Male customers.
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Ranked National Bank of Kuwait Product Quality the Highest
National Bank of Kuwait Product Quality Score by Gender
National Bank of Kuwait's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
National Bank of Kuwait Product Quality Score by Ethnicity
National Bank of Kuwait's Product Quality score was rated 4.2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of National Bank of Kuwait.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.2 | Other | 4.2 |
National Bank of Kuwait Product Quality Score by Age
National Bank of Kuwait's Product Quality score was rated 4.3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of National Bank of Kuwait.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
National Bank of Kuwait Product Quality Score by Usage
National Bank of Kuwait's Product Quality score was rated 3.6 stars by customers who have used National Bank of Kuwait's products/services for Over 10 Years.
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National Bank of Kuwait Pricing
National Bank of Kuwait ROI & Value For Money
3.7/5
National Bank of Kuwait has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into National Bank of Kuwait ROI
National Bank of Kuwait's ROI score was rated highest by Male customers.
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Ranked National Bank of Kuwait ROI the Highest
National Bank of Kuwait ROI Score by Gender
National Bank of Kuwait's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
National Bank of Kuwait ROI Score by Ethnicity
National Bank of Kuwait's ROI score was rated 3.1 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
National Bank of Kuwait ROI Score by Age
National Bank of Kuwait's ROI score was rated 3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of National Bank of Kuwait.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
National Bank of Kuwait ROI Score by Usage
National Bank of Kuwait's ROI score was rated 3 stars by customers who have used National Bank of Kuwait's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
National Bank of Kuwait Customer Satisfaction (CSAT)
National Bank of Kuwait Customer Satisfaction (CSAT) Score
82 / 100
National Bank of Kuwait has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
35%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into National Bank of Kuwait Customer Satisfaction
National Bank of Kuwait's Customer Satisfaction score was rated highest by customers ages 31-35.
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Ranked National Bank of Kuwait Customer Satisfaction the Highest
National Bank of Kuwait Customer Satisfaction Score by Gender
National Bank of Kuwait's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
National Bank of Kuwait Customer Satisfaction Score by Ethnicity
CSAT according to Other
National Bank of Kuwait's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
National Bank of Kuwait Customer Satisfaction Score by Age
National Bank of Kuwait's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of National Bank of Kuwait.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
National Bank of Kuwait Customer Satisfaction Score by Usage
National Bank of Kuwait's Customer Satisfaction score was rated 75 points by customers who have used National Bank of Kuwait's products/services for Over 10 Years.
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National Bank of Kuwait Customer Service
3.9/5
National Bank of Kuwait has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About National Bank of Kuwait's Customer Service
Website
https://www.nbk.com/
Quick Insights into National Bank of Kuwait Customer Service
National Bank of Kuwait's Customer Service score was rated highest by Male customers.
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Ranked National Bank of Kuwait Customer Service the Highest
National Bank of Kuwait Customer Service Score by Gender
National Bank of Kuwait's Customer Service score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
National Bank of Kuwait Customer Service Score by Ethnicity
National Bank of Kuwait's Customer Service score was rated 4.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of National Bank of Kuwait.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.7 | Other | 4.7 |
National Bank of Kuwait Customer Service Score by Age
National Bank of Kuwait's Customer Service score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of National Bank of Kuwait.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
National Bank of Kuwait Customer Service Score by Usage
National Bank of Kuwait's Customer Service score was rated 3.7 stars by customers who have used National Bank of Kuwait's products/services for Over 10 Years.
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National Bank of Kuwait as an Employer
3.8/5
National Bank of Kuwait has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
National Bank of Kuwait scored a 59 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of National Bank of Kuwait would recommend the brand to a friend. ENPS measures how likely National Bank of Kuwait employees would recommend working at National Bank of Kuwait to a friend.
Net Promoter Score
59
NPS Score
| 68% | Promoters |
|---|---|
| 23% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
