6
NPS
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National Beverage Corp.
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About National Beverage Corp. Brand
"National Beverage engages in developing, manufacturing, marketing, and selling flavored beverage products."
Brand at a Glance
64%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
National Beverage Corp. NPS
National Beverage Corp.'s Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether National Beverage Corp.'s customers would recommend using the product based on a scale of -100 to 100.
National Beverage Corp. Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
National Beverage Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 29 | Dec 2022 | 29 |
May 2023 13 | May 2023 | 13 |
Jun 2023 22 | Jun 2023 | 22 |
Oct 2023 30 | Oct 2023 | 30 |
Jan 2024 18 | Jan 2024 | 18 |
Jun 2024 25 | Jun 2024 | 25 |
Sep 2024 14 | Sep 2024 | 14 |
Oct 2024 8 | Oct 2024 | 8 |
Nov 2024 13 | Nov 2024 | 13 |
Mar 2025 7 | Mar 2025 | 7 |
Mar 2026 10 | Mar 2026 | 10 |
May 2026 6 | May 2026 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Beverage Corp. NPS by Ethnicity
National Beverage Corp.'s NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
National Beverage Corp. Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of National Beverage Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Beverage Corp. Customer Loyalty Score by Ethnicity
National Beverage Corp.'s Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of National Beverage Corp..
70
out of 100
Caucasian
National Beverage Corp. Product Quality
3.5/5
National Beverage Corp. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Beverage Corp. overall Product Quality score rated by its users and customers.
National Beverage Corp. Product Information
National Beverage Corp.’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.nationalbeverage.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food & Beverages
Quick Insights into National Beverage Corp. Product Quality
National Beverage Corp.'s Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked National Beverage Corp. Product Quality.
Ranked National Beverage Corp. Product Quality the Highest
National Beverage Corp. Product Quality Score by Ethnicity
National Beverage Corp.'s Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of National Beverage Corp..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
National Beverage Corp. Pricing
National Beverage Corp. ROI & Value For Money
3.4/5
National Beverage Corp. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into National Beverage Corp. ROI
National Beverage Corp.'s ROI score was rated highest by Caucasian customers.
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Ranked National Beverage Corp. ROI the Highest
National Beverage Corp. ROI Score by Ethnicity
National Beverage Corp.'s ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of National Beverage Corp..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
National Beverage Corp. Customer Satisfaction (CSAT)
National Beverage Corp. Customer Satisfaction (CSAT) Score
72 / 100
National Beverage Corp. has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into National Beverage Corp. Customer Satisfaction
National Beverage Corp.'s Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked National Beverage Corp. Customer Satisfaction.
Ranked National Beverage Corp. Customer Satisfaction the Highest
National Beverage Corp. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
National Beverage Corp. Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of National Beverage Corp..
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
National Beverage Corp. Customer Service
3.4/5
National Beverage Corp. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About National Beverage Corp.'s Customer Service
Address
Fort Lauderdale, FL
Website
www.nationalbeverage.com
Quick Insights into National Beverage Corp. Customer Service
National Beverage Corp.'s Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked National Beverage Corp. Customer Service score.
Ranked National Beverage Corp. Customer Service the Highest
National Beverage Corp. Customer Service Score by Ethnicity
National Beverage Corp.'s Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of National Beverage Corp..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
National Beverage Corp. as an Employer
2.2/5
National Beverage Corp. has a 2.2/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of National Beverage Corp.
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Beverage Corp. scored a 6 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of National Beverage Corp. would recommend the brand to a friend. ENPS measures how likely National Beverage Corp. employees would recommend working at National Beverage Corp. to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
