-100
NPS
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Brand Page
National Institutes of Health
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About National Institutes of Health's Brand
National Institutes of Health is a biomedical research facility in the United States.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
1.5/5
Pricing
4/5
Customer Service
National Institutes of Health NPS
National Institutes of Health's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether National Institutes of Health's customers would recommend using the product based on a scale of -100 to 100.
National Institutes of Health Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
National Institutes of Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Institutes of Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of National Institutes of Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Institutes of Health Product Quality
5/5
National Institutes of Health has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Institutes of Health's overall Product Quality score rated by its users and customers.
National Institutes of Health Product Information
National Institutes of Health’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.nih.gov
- Company Size
- 10,000+ Employees
Industry
Healthcare
National Institutes of Health Pricing
National Institutes of Health ROI & Value For Money
1.5/5
National Institutes of Health has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Institutes of Health's overall ROI score rated by its users and customers.
National Institutes of Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Institutes of Health Customer Service
4/5
National Institutes of Health has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock National Institutes of Health's overall Customer Service score rated by its users and customers.
About National Institutes of Health's Customer Service
Address
9000 Rockville Pike, Bethesda, MD
Website
http://www.nih.gov
National Institutes of Health as an Employer
3.5/5
National Institutes of Health has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of National Institutes of Health
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Institutes of Health scored a -100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of National Institutes of Health would recommend the brand to a friend. ENPS measures how likely National Institutes of Health employees would recommend working at National Institutes of Health to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
