-33
NPS
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National Material L.P
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About National Material L.P's Brand
National Material Limited Partnership and its affiliates have a long history of quality and service dating back to 1964
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
2.7/5
Customer Service
National Material L.P NPS
National Material L.P's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether National Material L.P's customers would recommend using the product based on a scale of -100 to 100.
National Material L.P Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
National Material L.P NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 -50 | Jul 2022 | -50 |
Oct 2023 -33 | Oct 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Material L.P Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of National Material L.P users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Material L.P Product Quality
3.4/5
National Material L.P has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock National Material L.P's overall Product Quality score rated by its users and customers.
National Material L.P Product Information
National Material L.P’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://nmlp.com/
- Company Size
- 1,001-5,000 Employees
National Material L.P Pricing
National Material L.P ROI & Value For Money
3.3/5
National Material L.P has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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National Material L.P Customer Satisfaction (CSAT)
National Material L.P Customer Satisfaction (CSAT) Score
50 / 100
National Material L.P has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Material L.P Customer Service
2.7/5
National Material L.P has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About National Material L.P's Customer Service
Address
1965 Pratt Boulevard, Elk Grove Village, IL 60007
Website
http://nmlp.com/
Phone Number
847-806-7200
National Material L.P as an Employer
Consumer vs. Employees
National Material L.P scored a -33 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of National Material L.P would recommend the brand to a friend. ENPS measures how likely National Material L.P employees would recommend working at National Material L.P to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
