34
NPS
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NBC Studios
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About NBC Studios' Brand
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
NBC Studios NPS
NBC Studios's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether NBC Studios's customers would recommend using the product based on a scale of -100 to 100.
NBC Studios Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
NBC Studios NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 33 | May 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NBC Studios Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of NBC Studios users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NBC Studios Product Quality
3.7/5
NBC Studios has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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NBC Studios Product Information
NBC Studios’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
NBC Studios Pricing
NBC Studios ROI & Value For Money
3.8/5
NBC Studios has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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NBC Studios Customer Satisfaction (CSAT)
NBC Studios Customer Satisfaction (CSAT) Score
67 / 100
NBC Studios has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NBC Studios Customer Service
3.8/5
NBC Studios has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock NBC Studios' overall Customer Service score rated by its users and customers.
NBC Studios as an Employer
Consumer vs. Employees
NBC Studios scored a 34 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of NBC Studios would recommend the brand to a friend. ENPS measures how likely NBC Studios employees would recommend working at NBC Studios to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
