-39
NPS
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NCH Software
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About NCH Software's Brand
Since 1993 NCH Software has released more than 80 easy-to-use software applications for Windows, Mac and mobile devices.
Brand at a Glance
54%
Customer Loyalty
2/5
Product Quality
2.6/5
Pricing
2/5
Customer Service
NCH Software NPS
NCH Software's Net Promoter Score (NPS) is a -39 with 23% Promoters, 15% Passives, and 62% Detractors. Net Promoter Score tracks whether NCH Software's customers would recommend using the product based on a scale of -100 to 100.
NCH Software Overall NPS
| 23% | Promoters |
|---|---|
| 15% | Passives |
| 62% | Detractors |
NCH Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Mar 2023 -20 | Mar 2023 | -20 |
Apr 2023 -17 | Apr 2023 | -17 |
Sep 2023 -29 | Sep 2023 | -29 |
Oct 2023 -37 | Oct 2023 | -37 |
Nov 2023 -44 | Nov 2023 | -44 |
Dec 2023 -50 | Dec 2023 | -50 |
Nov 2024 -45 | Nov 2024 | -45 |
Aug 2025 -33 | Aug 2025 | -33 |
Nov 2025 -38 | Nov 2025 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NCH Software NPS by Gender
NCH Software's NPS was rated -71 by Male customers on Comparably.
Male
-71
NCH Software's NPS was rated -71 by Male customers on Comparably.
0%
Promoters
29%
Passives
71%
Detractors
Female
N/A
NCH Software's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NCH Software NPS by Ethnicity
NCH Software's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
NCH Software Customer Reviews
Out of the 2 NCH Software customer reviews 1 was positive and 1 was constructive. NCH Software customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NCH Software Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of NCH Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NCH Software Customer Loyalty Score by Gender
NCH Software's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
NCH Software Customer Loyalty Score by Ethnicity
NCH Software's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NCH Software.
64
out of 100
Caucasian
NCH Software Customer Loyalty Score by Industry
NCH Software's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NCH Software Product Quality
2/5
NCH Software has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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NCH Software Product Information
NCH Software’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NCH Software's product the highest.
- Website
- https://www.nchsoftware.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Quick Insights into NCH Software Product Quality
NCH Software's Product Quality score was rated highest by customers from the Tech industry.
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Ranked NCH Software Product Quality the Highest
NCH Software Product Quality Score by Gender
NCH Software's Product Quality score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
NCH Software Product Quality Score by Ethnicity
NCH Software's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NCH Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
NCH Software Product Quality Score by Industry
NCH Software's Product Quality score was rated 2.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NCH Software Pricing
NCH Software ROI & Value For Money
2.6/5
NCH Software has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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NCH Software Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into NCH Software ROI
NCH Software's ROI score was rated highest by Male customers.
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Ranked NCH Software ROI the Highest
NCH Software ROI Score by Gender
NCH Software's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
NCH Software ROI Score by Ethnicity
NCH Software's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NCH Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
NCH Software ROI Score by Industry
NCH Software's ROI score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
NCH Software Customer Satisfaction (CSAT)
NCH Software Customer Satisfaction (CSAT) Score
9 / 100
NCH Software has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NCH Software Customer Satisfaction
NCH Software's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked NCH Software Customer Satisfaction the Highest
NCH Software Customer Satisfaction Score by Gender
NCH Software's Customer Satisfaction score was rated 14 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NCH Software.
14 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 71% |
NCH Software Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NCH Software's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NCH Software.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
NCH Software Customer Satisfaction Score by Industry
NCH Software's Customer Satisfaction score was rated 20 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "NCH Software Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "NCH Software's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}NCH Software Customer Service
2/5
NCH Software has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock NCH Software's overall Customer Service score rated by its users and customers.
About NCH Software's Customer Service
Address
6120 Greenwood Plaza Blvd Ste 120, Denver, CO 80111
Website
https://www.nchsoftware.com
Phone Number
303-785-1761
Quick Insights into NCH Software Customer Service
NCH Software's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked NCH Software's Customer Service score.
Ranked NCH Software Customer Service the Highest
NCH Software Customer Service Score by Gender
NCH Software's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NCH Software.
Male
1.5/5
Female
N/A
NCH Software Customer Service Score by Ethnicity
NCH Software's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NCH Software.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
NCH Software Customer Service Score by Industry
NCH Software's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
NCH Software as an Employer
2.4/5
NCH Software has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NCH Software scored a -39 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of NCH Software would recommend the brand to a friend. ENPS measures how likely NCH Software employees would recommend working at NCH Software to a friend.
Net Promoter Score
-39
NPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 13% | Promoters |
|---|---|
| 14% | Passive |
| 73% | Detractors |
