13
NPS
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NDC
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About NDC's Brand
Since 1953, NDC has provided supply chain solutions to the medical, dental, physical rehab and animal health markets.
Brand at a Glance
87%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
NDC NPS
NDC's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether NDC's customers would recommend using the product based on a scale of -100 to 100.
NDC Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
NDC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 17 | Oct 2022 | 17 |
Jan 2023 13 | Jan 2023 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NDC Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of NDC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NDC Product Quality
3.7/5
NDC has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock NDC's overall Product Quality score rated by its users and customers.
NDC Product Information
NDC’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ndc-inc.com/
- Company Size
- 51-200 Employees
NDC Pricing
NDC ROI & Value For Money
3.3/5
NDC has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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NDC Customer Satisfaction (CSAT)
NDC Customer Satisfaction (CSAT) Score
100 / 100
NDC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NDC Customer Service
3/5
NDC has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About NDC's Customer Service
Address
Nashville, TN
Website
http://www.ndc-inc.com/
Phone Number
615-366-3230
NDC as an Employer
2.6/5
NDC has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
NDC scored a 13 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of NDC would recommend the brand to a friend. ENPS measures how likely NDC employees would recommend working at NDC to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
