57
NPS
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NeoLife International
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About NeoLife International's Brand
We offer exclusive, quality nutrition products and an opportunity to change your life. #BEYOURBEST | #JOINTHECLUB
Brand at a Glance
88%
Customer Loyalty
4.5/5
Product Quality
4.1/5
Pricing
4.5/5
Customer Service
NeoLife International NPS
NeoLife International's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether NeoLife International's customers would recommend using the product based on a scale of -100 to 100.
NeoLife International Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
NeoLife International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
Apr 2023 60 | Apr 2023 | 60 |
Aug 2023 71 | Aug 2023 | 71 |
Dec 2023 66 | Dec 2023 | 66 |
Jun 2024 60 | Jun 2024 | 60 |
Jul 2024 63 | Jul 2024 | 63 |
Aug 2024 67 | Aug 2024 | 67 |
May 2025 54 | May 2025 | 54 |
Mar 2026 57 | Mar 2026 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NeoLife International NPS by Gender
NeoLife International's NPS was rated 80 by Male customers on Comparably.
Male
80
NeoLife International's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
N/A
NeoLife International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NeoLife International Customer Reviews
Out of the 2 NeoLife International customer reviews 2 were positive and 0 were constructive. NeoLife International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NeoLife International Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of NeoLife International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NeoLife International Customer Loyalty Score by Gender
NeoLife International's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
NeoLife International Product Quality
4.5/5
NeoLife International has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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NeoLife International Product Information
NeoLife International’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://neolife.com
- Company Size
- 1-10 Employees
Quick Insights into NeoLife International Product Quality
NeoLife International's Product Quality score was rated highest by Male customers.
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Ranked NeoLife International Product Quality the Highest
NeoLife International Product Quality Score by Gender
NeoLife International's Product Quality score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
NeoLife International Pricing
NeoLife International ROI & Value For Money
4.1/5
NeoLife International has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into NeoLife International ROI
NeoLife International's ROI score was rated highest by Male customers.
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Ranked NeoLife International ROI the Highest
NeoLife International ROI Score by Gender
NeoLife International's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
NeoLife International Customer Satisfaction (CSAT)
NeoLife International Customer Satisfaction (CSAT) Score
93 / 100
NeoLife International has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NeoLife International Customer Satisfaction
NeoLife International's Customer Satisfaction score was rated highest by Male customers.
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Ranked NeoLife International Customer Satisfaction the Highest
NeoLife International Customer Satisfaction Score by Gender
NeoLife International's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NeoLife International.
100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NeoLife International Customer Service
4.5/5
NeoLife International has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About NeoLife International's Customer Service
Website
http://neolife.com
Quick Insights into NeoLife International Customer Service
NeoLife International's Customer Service score was rated highest by Male customers.
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Ranked NeoLife International Customer Service the Highest
NeoLife International Customer Service Score by Gender
NeoLife International's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NeoLife International.
Male
5/5
Female
N/A
NeoLife International as an Employer
4.5/5
NeoLife International has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of NeoLife International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
NeoLife International scored a 57 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of NeoLife International would recommend the brand to a friend. ENPS measures how likely NeoLife International employees would recommend working at NeoLife International to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 62% | Promoters |
|---|---|
| 5% | Passive |
| 33% | Detractors |
