-10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Netlink
Marketing or Exec? Claim Your Free Account
About Netlink's Brand
Founded in 1999, Netlink is a premier provider of information technology, supply chain and business process solutions.
Brand at a Glance
84%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
Netlink NPS
Netlink's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether Netlink's customers would recommend using the product based on a scale of -100 to 100.
Netlink Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
Netlink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2023 -25 | Dec 2023 | -25 |
Apr 2024 -33 | Apr 2024 | -33 |
May 2024 -20 | May 2024 | -20 |
Jul 2024 -9 | Jul 2024 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netlink NPS by Usage
Netlink's NPS was rated -34 points by customers who have used Netlink's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Netlink Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Netlink users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Netlink Customer Loyalty Score by Usage
Netlink's Customer Loyalty score was rated 70% by customers who have used Netlink's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Netlink Customer Loyalty Score by Industry
Netlink's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Netlink Product Quality
3.8/5
Netlink has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Netlink's overall Product Quality score rated by its users and customers.
Netlink Product Information
Netlink’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Netlink's product the highest.
- Website
- http://www.netlink.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Mechanical, Civil or Industrial Engineering
AI, Big Data and Analytics
Big Data
Enterprise
Quick Insights into Netlink Product Quality
Netlink's Product Quality score was rated highest by customers who have used Netlink's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Netlink's Product Quality.
Ranked Netlink Product Quality the Highest
Netlink Product Quality Score by Usage
Netlink's Product Quality score was rated 4.1 stars by customers who have used Netlink's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Netlink Product Quality Score by Industry
Netlink's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Netlink Pricing
Netlink ROI & Value For Money
4.1/5
Netlink has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Netlink's overall ROI score rated by its users and customers.
Netlink Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Netlink ROI
Netlink's ROI score was rated highest by customers who have used Netlink's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Netlink's ROI score.
Ranked Netlink ROI the Highest
Netlink ROI Score by Usage
Netlink's ROI score was rated 4.8 stars by customers who have used Netlink's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Netlink ROI Score by Industry
Netlink's ROI score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Netlink Customer Satisfaction (CSAT)
Netlink Customer Satisfaction (CSAT) Score
89 / 100
Netlink has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Netlink Customer Satisfaction
Netlink's Customer Satisfaction score was rated highest by customers who have used Netlink's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Netlink's Customer Satisfaction.
Ranked Netlink Customer Satisfaction the Highest
Netlink Customer Satisfaction Score by Usage
Netlink's Customer Satisfaction score was rated 100 points by customers who have used Netlink's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Netlink Customer Satisfaction Score by Industry
Netlink's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Netlink Customer Satisfaction Score by Industry",
"text": "Netlink's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Netlink's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Netlink Customer Service
4.3/5
Netlink has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Netlink's overall Customer Service score rated by its users and customers.
About Netlink's Customer Service
Address
Madison Heights, MI 48071
Website
http://www.netlink.com
Phone Number
5868042092
Quick Insights into Netlink Customer Service
Netlink's Customer Service score was rated highest by customers who have used Netlink's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Netlink's Customer Service score.
Ranked Netlink Customer Service the Highest
Netlink Customer Service Score by Usage
Netlink's Customer Service score was rated 4.6 stars by customers who have used Netlink's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Netlink Customer Service Score by Industry
Netlink's Customer Service score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Netlink as an Employer
4.7/5
Netlink has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Netlink scored a -10 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Netlink would recommend the brand to a friend. ENPS measures how likely Netlink employees would recommend working at Netlink to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 75% | Promoters |
|---|---|
| 11% | Passive |
| 14% | Detractors |
