7
NPS
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Newsday
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About Newsday's Brand
Newsday remains Long Island's newspaper of choice for unsurpassed coverage of international, national and most importantly, local news.
Brand at a Glance
88%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Newsday NPS
Newsday's Net Promoter Score (NPS) is a 7 with 43% Promoters, 21% Passives, and 36% Detractors. Net Promoter Score tracks whether Newsday's customers would recommend using the product based on a scale of -100 to 100.
Newsday Overall NPS
| 43% | Promoters |
|---|---|
| 21% | Passives |
| 36% | Detractors |
Newsday NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 -33 | Feb 2021 | -33 |
Jan 2022 -50 | Jan 2022 | -50 |
Apr 2022 -34 | Apr 2022 | -34 |
Jun 2022 -15 | Jun 2022 | -15 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -11 | Oct 2022 | -11 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2024 9 | Feb 2024 | 9 |
Jul 2025 -1 | Jul 2025 | -1 |
Feb 2026 8 | Feb 2026 | 8 |
Mar 2026 6 | Mar 2026 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newsday NPS by Gender
Newsday's NPS was rated 0 by Male customers on Comparably.
Male
0
Newsday's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Newsday's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Newsday NPS by Ethnicity
Newsday's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Newsday NPS by Age
Newsday's NPS was rated -34 points by customers ages 61-65 on Comparably.
Newsday NPS by Usage
Newsday's NPS was rated 0 points by customers who have used Newsday's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Newsday Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Newsday users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Newsday Customer Loyalty Score by Gender
Newsday's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Newsday Customer Loyalty Score by Ethnicity
Newsday's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Newsday.
70
out of 100
Caucasian
Newsday Customer Loyalty Score by Age
Newsday's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Newsday.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Newsday Customer Loyalty Score by Usage
Newsday's Customer Loyalty score was rated 78% by customers who have used Newsday's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Newsday Product Quality
3.5/5
Newsday has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Newsday Product Information
Newsday’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.newsday.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Quick Insights into Newsday Product Quality
Newsday's Product Quality score was rated highest by Male customers.
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Ranked Newsday Product Quality the Highest
Newsday Product Quality Score by Gender
Newsday's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Newsday.
Male
3.1/5
Female
N/A
Newsday Product Quality Score by Ethnicity
Newsday's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Newsday.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Newsday Product Quality Score by Age
Newsday's Product Quality score was rated 2.8 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Newsday.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.8 | 61-65 | 2.8 |
Newsday Product Quality Score by Usage
Newsday's Product Quality score was rated 3.1 stars by customers who have used Newsday's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Newsday Pricing
Newsday ROI & Value For Money
3.4/5
Newsday has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Newsday ROI
Newsday's ROI score was rated highest by Male customers.
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Ranked Newsday ROI the Highest
Newsday ROI Score by Gender
Newsday's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Newsday.
Male
3.5/5
Female
N/A
Newsday ROI Score by Ethnicity
Newsday's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Newsday.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Newsday ROI Score by Age
Newsday's ROI score was rated 3 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Newsday.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
Newsday ROI Score by Usage
Newsday's ROI score was rated 3.5 stars by customers who have used Newsday's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Newsday Customer Satisfaction (CSAT)
Newsday Customer Satisfaction (CSAT) Score
64 / 100
Newsday has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
55%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Newsday Customer Satisfaction
Newsday's Customer Satisfaction score was rated highest by Male customers.
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Ranked Newsday Customer Satisfaction the Highest
Newsday Customer Satisfaction Score by Gender
Newsday's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Newsday.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Newsday Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Newsday's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Newsday.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Newsday Customer Satisfaction Score by Usage
Newsday's Customer Satisfaction score was rated 75 points by customers who have used Newsday's products/services for Over 10 Years.
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Newsday Customer Service
3.5/5
Newsday has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Newsday's Customer Service
Address
235 Pinelawn Road, Melville, NY
Website
http://www.newsday.com
Phone Number
(631)843-2000
Quick Insights into Newsday Customer Service
Newsday's Customer Service score was rated highest by Male customers.
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Ranked Newsday Customer Service the Highest
Newsday Customer Service Score by Gender
Newsday's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Newsday Customer Service Score by Ethnicity
Newsday's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Newsday.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Newsday Customer Service Score by Age
Newsday's Customer Service score was rated 2.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Newsday.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.6 | 61-65 | 2.6 |
Newsday Customer Service Score by Usage
Newsday's Customer Service score was rated 3.2 stars by customers who have used Newsday's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Newsday as an Employer
Consumer vs. Employees
Newsday scored a 7 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Newsday would recommend the brand to a friend. ENPS measures how likely Newsday employees would recommend working at Newsday to a friend.
Net Promoter Score
7
NPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 21% | Promoters |
|---|---|
| 36% | Passive |
| 43% | Detractors |
