45
NPS
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NewsMax
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About NewsMax's Brand
NEWSMAX is an independent news network with a conservative perspective, available in 100M+ U.S. homes.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
NewsMax NPS
NewsMax's Net Promoter Score (NPS) is a 45 with 69% Promoters, 7% Passives, and 24% Detractors. Net Promoter Score tracks whether NewsMax's customers would recommend using the product based on a scale of -100 to 100.
NewsMax Overall NPS
| 69% | Promoters |
|---|---|
| 7% | Passives |
| 24% | Detractors |
NewsMax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 40 | Mar 2025 | 40 |
Apr 2025 43 | Apr 2025 | 43 |
May 2025 41 | May 2025 | 41 |
Jun 2025 43 | Jun 2025 | 43 |
Aug 2025 42 | Aug 2025 | 42 |
Oct 2025 40 | Oct 2025 | 40 |
Dec 2025 42 | Dec 2025 | 42 |
Jan 2026 42 | Jan 2026 | 42 |
Feb 2026 42 | Feb 2026 | 42 |
Mar 2026 44 | Mar 2026 | 44 |
Apr 2026 44 | Apr 2026 | 44 |
May 2026 44 | May 2026 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NewsMax NPS by Gender
Female customers rated NewsMax's NPS 15 points higher than Male customers.
Male
40
NewsMax's NPS was rated 40 by Male customers on Comparably.
65%
Promoters
10%
Passives
25%
Detractors
Female
55
NewsMax's NPS was rated 55 by Female customers on Comparably.
76%
Promoters
3%
Passives
21%
Detractors
NewsMax NPS by Ethnicity
NewsMax's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 48 | Caucasian | 48 |
Hispanic or Latino 20 | Hispanic or Latino | 20 |
African American/Black 100 | African American/Black | 100 |
Native American 50 | Native American | 50 |
Other -20 | Other | -20 |
NewsMax NPS by Age
NewsMax's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
NewsMax NPS by Usage
NewsMax's NPS was rated the highest by customers who have used NewsMax's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 52 | 1 to 2 Years | 52 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
NewsMax Customer Reviews
Out of the 18 NewsMax customer reviews 18 were positive and 0 were constructive. NewsMax customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NewsMax Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of NewsMax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NewsMax Customer Loyalty Score by Gender
Female customers rated NewsMax's Customer Loyalty score 6% higher than Male customers.
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Male
86%
Yes
Female
92%
Yes
NewsMax Customer Loyalty Score by Ethnicity
NewsMax's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
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90
out of 100
Caucasian
64
out of 100
Hispanic or Latino
82
out of 100
African American/Black
100
out of 100
Native American
82
out of 100
Other
NewsMax Customer Loyalty Score by Age
NewsMax's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
51-55 100% | 51-55 | 100% |
56-60 93% | 56-60 | 93% |
61-65 93% | 61-65 | 93% |
66+ 88% | 66+ | 88% |
NewsMax Customer Loyalty Score by Usage
NewsMax's Customer Loyalty score was rated the highest by customers who have used NewsMax's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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NewsMax Customer Loyalty Score by Industry
NewsMax's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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NewsMax Product Quality
4.1/5
NewsMax has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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NewsMax Product Information
NewsMax’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated NewsMax's product the highest. Reviewers from the Aerospace and Aviation industry rated NewsMax the lowest at 3.5.
- Website
- http://www.newsmax.com/
- Company Size
- 201-500 Employees
Industry
Media and Entertainment
Quick Insights into NewsMax Product Quality
NewsMax's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked NewsMax Product Quality the Highest
Ranked NewsMax Product Quality the Lowest
NewsMax Product Quality Score by Gender
Female customers rated NewsMax's Product Quality score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
NewsMax Product Quality Score by Ethnicity
NewsMax's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 5 | African American/Black | 5 |
Native American 5 | Native American | 5 |
Other 3.1 | Other | 3.1 |
NewsMax Product Quality Score by Age
NewsMax's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
51-55 4.2 | 51-55 | 4.2 |
56-60 3.6 | 56-60 | 3.6 |
61-65 4.3 | 61-65 | 4.3 |
66+ 4.3 | 66+ | 4.3 |
NewsMax Product Quality Score by Usage
NewsMax's Product Quality score was rated the highest by customers who have used NewsMax's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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NewsMax Product Quality Score by Industry
NewsMax's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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NewsMax Pricing
NewsMax ROI & Value For Money
3.9/5
NewsMax has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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NewsMax Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from NewsMax.
Quick Insights into NewsMax ROI
NewsMax's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked NewsMax ROI the Highest
Ranked NewsMax ROI the Lowest
NewsMax ROI Score by Gender
Female customers rated NewsMax's ROI score 0.4 stars higher than Male customers.
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Male
3.8/5
Female
4.2/5
NewsMax ROI Score by Ethnicity
NewsMax's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 4.9 | African American/Black | 4.9 |
Native American 4.4 | Native American | 4.4 |
Other 3 | Other | 3 |
NewsMax ROI Score by Age
NewsMax's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.8 | 56-60 | 3.8 |
61-65 4.4 | 61-65 | 4.4 |
66+ 4.2 | 66+ | 4.2 |
NewsMax ROI Score by Usage
NewsMax's ROI score was rated the highest by customers who have used NewsMax's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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NewsMax ROI Score by Industry
NewsMax's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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NewsMax Customer Satisfaction (CSAT)
NewsMax Customer Satisfaction (CSAT) Score
79 / 100
NewsMax has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
62%
Satisfied
17%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
5%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NewsMax Customer Satisfaction
NewsMax's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked NewsMax Customer Satisfaction the Highest
Ranked NewsMax Customer Satisfaction the Lowest
NewsMax Customer Satisfaction Score by Gender
Female customers rated NewsMax's Customer Satisfaction score 2 points higher than Male customers.
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77 / 100
MaleVery Satisfied | 61% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 13% |
79 / 100
FemaleVery Satisfied | 72% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 3% | |
Very Dissatisfied | 9% |
NewsMax Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NewsMax's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
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78 / 100
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
8%
Very Dissatisfied
12%
CSAT according to Hispanic or Latino
NewsMax's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to African American/Black
NewsMax's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
NewsMax's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
NewsMax's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
NewsMax Customer Satisfaction Score by Age
NewsMax's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 51-55 | 71% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 82% | |||||||||||||||
| 66+ | 82% |
NewsMax Customer Satisfaction Score by Usage
NewsMax's Customer Satisfaction score was rated the highest by customers who have used NewsMax's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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NewsMax Customer Satisfaction Score by Industry
NewsMax's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "NewsMax Customer Satisfaction Score by Industry",
"text": "NewsMax's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "NewsMax's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NewsMax's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NewsMax's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "NewsMax's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Construction",
"groupId": 510,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "NewsMax's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "NewsMax's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "NewsMax's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Individual and Family Services",
"groupId": 525,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NewsMax's Customer Satisfaction score is rated by Individual and Family Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Real Estate",
"groupId": 554,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NewsMax's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}NewsMax Customer Service
4/5
NewsMax has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About NewsMax's Customer Service
Address
P.O. Box 20989, West Palm Beach, FL 33416
Website
http://www.newsmax.com/
Phone Number
561-686-1165
NewsMax's Social Links
Quick Insights into NewsMax Customer Service
NewsMax's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked NewsMax Customer Service the Highest
Ranked NewsMax Customer Service the Lowest
NewsMax Customer Service Score by Gender
Female customers rated NewsMax's Customer Service score 0.4 stars higher than Male customers.
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Male
3.8/5
Female
4.2/5
NewsMax Customer Service Score by Ethnicity
NewsMax's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.9 | African American/Black | 4.9 |
Native American 5 | Native American | 5 |
Other 3 | Other | 3 |
NewsMax Customer Service Score by Age
NewsMax's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.7 | 56-60 | 3.7 |
61-65 4.4 | 61-65 | 4.4 |
66+ 4.1 | 66+ | 4.1 |
NewsMax Customer Service Score by Usage
NewsMax's Customer Service score was rated the highest by customers who have used NewsMax's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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NewsMax Customer Service Score by Industry
NewsMax's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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NewsMax as an Employer
2.8/5
NewsMax has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
NewsMax scored a 45 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of NewsMax would recommend the brand to a friend. ENPS measures how likely NewsMax employees would recommend working at NewsMax to a friend.
Net Promoter Score
45
NPS Score
| 69% | Promoters |
|---|---|
| 7% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 40% | Promoters |
|---|---|
| 23% | Passive |
| 37% | Detractors |
