-17
NPS
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Nexio
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About Nexio's Brand
At Nexio, we are giving companies control over their payments, connecting them to the best-in-class tools, and the ability to scale where and when they are ready.
Brand at a Glance
100%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Nexio NPS
Nexio's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Nexio's customers would recommend using the product based on a scale of -100 to 100.
Nexio Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Nexio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Nov 2022 -50 | Nov 2022 | -50 |
Nov 2023 -66 | Nov 2023 | -66 |
Jan 2024 -25 | Jan 2024 | -25 |
May 2024 -40 | May 2024 | -40 |
Jun 2025 -17 | Jun 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nexio Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nexio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nexio Product Quality
3.6/5
Nexio has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexio's overall Product Quality score rated by its users and customers.
Nexio Product Information
Nexio’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://nexiohub.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
FinTech
SaaS
Nexio Pricing
Nexio ROI & Value For Money
3.7/5
Nexio has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexio's overall ROI score rated by its users and customers.
Nexio Customer Satisfaction (CSAT)
Nexio Customer Satisfaction (CSAT) Score
60 / 100
Nexio has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nexio Customer Service
3.7/5
Nexio has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexio's overall Customer Service score rated by its users and customers.
About Nexio's Customer Service
Address
727 North 1550 East 3rd Floor, Orem, UT 84097
Website
https://nexiohub.com/
Phone Number
1-866-806-3946
Nexio's Social Links
Nexio as an Employer
4.6/5
Nexio has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nexio scored a -17 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Nexio would recommend the brand to a friend. ENPS measures how likely Nexio employees would recommend working at Nexio to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 82% | Promoters |
|---|---|
| 13% | Passive |
| 5% | Detractors |
