37
NPS
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NHS
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About NHS' Brand
NHS Inc., is a skateboard distribution company based in Santa Cruz CA, that also sells sells skateboard apparel.
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
NHS NPS
NHS's Net Promoter Score (NPS) is a 37 with 64% Promoters, 9% Passives, and 27% Detractors. Net Promoter Score tracks whether NHS's customers would recommend using the product based on a scale of -100 to 100.
NHS Overall NPS
| 64% | Promoters |
|---|---|
| 9% | Passives |
| 27% | Detractors |
NHS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 72 | Dec 2022 | 72 |
Jan 2023 59 | Jan 2023 | 59 |
Mar 2023 54 | Mar 2023 | 54 |
Apr 2023 57 | Apr 2023 | 57 |
May 2023 60 | May 2023 | 60 |
Aug 2023 63 | Aug 2023 | 63 |
Sep 2023 64 | Sep 2023 | 64 |
Jan 2024 56 | Jan 2024 | 56 |
Apr 2024 47 | Apr 2024 | 47 |
Jul 2024 40 | Jul 2024 | 40 |
Sep 2024 42 | Sep 2024 | 42 |
Dec 2024 36 | Dec 2024 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NHS Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of NHS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NHS Product Quality
4.1/5
NHS has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock NHS' overall Product Quality score rated by its users and customers.
NHS Product Information
NHS’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.nhs-inc.com
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
Sports & Entertainment
NHS Pricing
NHS ROI & Value For Money
3.9/5
NHS has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NHS' overall ROI score rated by its users and customers.
NHS Customer Satisfaction (CSAT)
NHS Customer Satisfaction (CSAT) Score
82 / 100
NHS has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NHS Customer Service
3.8/5
NHS has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock NHS' overall Customer Service score rated by its users and customers.
About NHS's Customer Service
Address
104 Bronson Street, Suite 9, Santa Cruz, CA
Website
http://www.nhs-inc.com
Phone Number
831-459-7800
NHS as an Employer
3.4/5
NHS has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
NHS scored a 37 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of NHS would recommend the brand to a friend. ENPS measures how likely NHS employees would recommend working at NHS to a friend.
Net Promoter Score
37
NPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 28% | Promoters |
|---|---|
| 23% | Passive |
| 49% | Detractors |
