-50
NPS
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Brand Page
Nile Corp
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About Nile Corp's Brand
Nilecorp is an established jewelry display store. They aim to provide high quality and affordable display.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Nile Corp NPS
Nile Corp's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Nile Corp's customers would recommend using the product based on a scale of -100 to 100.
Nile Corp Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Nile Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Mar 2024 -50 | Mar 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nile Corp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nile Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nile Corp Product Quality
2.2/5
Nile Corp has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Nile Corp's overall Product Quality score rated by its users and customers.
Nile Corp Product Information
Nile Corp’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.nilecorp.com/
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Nile Corp Pricing
Nile Corp ROI & Value For Money
2.2/5
Nile Corp has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Nile Corp's overall ROI score rated by its users and customers.
Nile Corp Customer Satisfaction (CSAT)
Nile Corp Customer Satisfaction (CSAT) Score
50 / 100
Nile Corp has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nile Corp Customer Service
2.2/5
Nile Corp has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Nile Corp's Customer Service
Address
16685 E Johnson Drive, City Of Industry, CA
Website
http://www.nilecorp.com/
Nile Corp as an Employer
Consumer vs. Employees
Nile Corp scored a -50 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Nile Corp would recommend the brand to a friend. ENPS measures how likely Nile Corp employees would recommend working at Nile Corp to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 43% | Promoters |
|---|---|
| 36% | Passive |
| 21% | Detractors |
