-100
NPS
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Nina McLemore
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About Nina McLemore's Brand
Nina McLemore Inc., a New York-based provider of designer clothes for women.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Nina McLemore NPS
Nina McLemore's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Nina McLemore's customers would recommend using the product based on a scale of -100 to 100.
Nina McLemore Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Nina McLemore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nina McLemore Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Nina McLemore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nina McLemore Product Quality
2.5/5
Nina McLemore has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nina McLemore's overall Product Quality score rated by its users and customers.
Nina McLemore Product Information
Nina McLemore’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.ninamclemore.com/
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Nina McLemore Pricing
Nina McLemore ROI & Value For Money
1.5/5
Nina McLemore has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nina McLemore's overall ROI score rated by its users and customers.
Nina McLemore Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nina McLemore Customer Service
1.5/5
Nina McLemore has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nina McLemore's overall Customer Service score rated by its users and customers.
About Nina McLemore's Customer Service
Address
135 East 55th Street - 7th Floor, New York City, NY
Website
http://www.ninamclemore.com/
Phone Number
(212) 319-7700
Nina McLemore as an Employer
Consumer vs. Employees
Nina McLemore scored a -100 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of Nina McLemore would recommend the brand to a friend. ENPS measures how likely Nina McLemore employees would recommend working at Nina McLemore to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 0% | Promoters |
|---|---|
| 22% | Passive |
| 78% | Detractors |
