-34
NPS
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Nogin
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About Nogin's Brand
Nogin is the Intelligent Commerce solution for leading brands. Nogin's mission is to enable leading brands keep pace with Big Online Retail. Founded on the principle that leading brands need best-in-class solutions to help navigate an ever-evolving and expensive online environment, Nogin helps brands grow into the future of commerce by delivering enterprise-level solutions and technology through data-driven systems. Since 1999 Nogin (formerly known as Branded Online, Inc.) has become a trusted partner to some of the world’s leading fashion brands. We specializee in providing the technology, infrastructure, and operational services needed to continuously drive predictable profitability, improve customer engagement, and better address the complexities inherent in high-performing omni-channel commerce operations.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Nogin NPS
Nogin's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Nogin's customers would recommend using the product based on a scale of -100 to 100.
Nogin Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Nogin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Aug 2024 -33 | Aug 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nogin Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Nogin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nogin Product Quality
2.6/5
Nogin has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Nogin's overall Product Quality score rated by its users and customers.
Nogin Product Information
Nogin’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://nogin.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Ecommerce and Marketplaces
SaaS
Nogin Pricing
Nogin ROI & Value For Money
2.6/5
Nogin has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Nogin Customer Satisfaction (CSAT)
Nogin Customer Satisfaction (CSAT) Score
67 / 100
Nogin has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nogin Customer Service
2.6/5
Nogin has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Nogin's Customer Service
Address
1775 Flight Way, Suite 400, Tustin, CA 92782
Website
https://nogin.com/
Phone Number
949-864-8136
Nogin's Social Links
Nogin as an Employer
4.4/5
Nogin has a 4.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Nogin scored a -34 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Nogin would recommend the brand to a friend. ENPS measures how likely Nogin employees would recommend working at Nogin to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 71% | Promoters |
|---|---|
| 18% | Passive |
| 11% | Detractors |
