0
NPS
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Brand Page
Noise
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About Noise's Brand
business invention agency
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Noise NPS
Noise's Net Promoter Score (NPS) is a 0 with 20% Promoters, 60% Passives, and 20% Detractors. Net Promoter Score tracks whether Noise's customers would recommend using the product based on a scale of -100 to 100.
Noise Overall NPS
| 20% | Promoters |
|---|---|
| 60% | Passives |
| 20% | Detractors |
Noise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Noise Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Noise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Noise Product Quality
3.6/5
Noise has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Noise's overall Product Quality score rated by its users and customers.
Noise Product Information
Noise’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://noisenewyork.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Business Services
Noise Pricing
Noise ROI & Value For Money
3.7/5
Noise has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Noise's overall ROI score rated by its users and customers.
Noise Customer Satisfaction (CSAT)
Noise Customer Satisfaction (CSAT) Score
100 / 100
Noise has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Noise Customer Service
3.8/5
Noise has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Noise's overall Customer Service score rated by its users and customers.
About Noise's Customer Service
Address
22 West 21ST Street, Suite 401, New York City, NY
Website
http://noisenewyork.com
Phone Number
212-604-0404
Noise as an Employer
3.8/5
Noise has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Noise scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Noise would recommend the brand to a friend. ENPS measures how likely Noise employees would recommend working at Noise to a friend.
Net Promoter Score
0
NPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
