34
NPS
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Brand Page
Nolan Transportation Group
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About Nolan Transportation Group's Brand
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Nolan Transportation Group NPS
Nolan Transportation Group's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Nolan Transportation Group's customers would recommend using the product based on a scale of -100 to 100.
Nolan Transportation Group Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Nolan Transportation Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nolan Transportation Group Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Nolan Transportation Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nolan Transportation Group Product Quality
3.2/5
Nolan Transportation Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Nolan Transportation Group Product Information
Nolan Transportation Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.ntgfreight.com
- Company Size
- 501-1,000 Employees
Nolan Transportation Group Pricing
Nolan Transportation Group ROI & Value For Money
3.2/5
Nolan Transportation Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Nolan Transportation Group Customer Satisfaction (CSAT)
Nolan Transportation Group Customer Satisfaction (CSAT) Score
67 / 100
Nolan Transportation Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nolan Transportation Group Customer Service
3.2/5
Nolan Transportation Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Nolan Transportation Group's Customer Service
Address
Atlanta, GA
Website
https://www.ntgfreight.com
Nolan Transportation Group as an Employer
Consumer vs. Employees
Nolan Transportation Group scored a 34 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Nolan Transportation Group would recommend the brand to a friend. ENPS measures how likely Nolan Transportation Group employees would recommend working at Nolan Transportation Group to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
