Noom Employee Reviews
Out of 132 Noom employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping Noom improve their work culture. The Customer Support team, with 94% positive reviews, reports the best experience at Noom compared to all other departments at the company.
What does the leadership team need to get better at?
Transparency around pay, create growth opportunities.
Transparency and actual support. Direct managers are often kept out of the loop for bigger issues so there's no one to really go to. They also don't support you or back you up
Why do you feel undervalued and what would make you feel better about your compensation?
We don't get paid for extracurricular work, we don't get paid even the average health coach. This work is emotionally stressful and they make it difficult to use your leave. I will give them one thing we do get plenty of vacation and sick leave.
Health benefits could be less expensive.
Review from Customer Success Dept
Increase the pay to a reasonable, livavle wage, tell us what the pay ranges are, and provide real bonuses, not just t-shirts.
Noom makes large profits yet pays us lower than other similar jobs in the industry. There's also no 401k matching, no premiums covered for healthcare, and no real transparency with how raises and promotions work.
more insights into progression opportunities
What do your coworkers need to improve and how could you work together better?
My immediate core is awesome, but nothing gets done, it is all talk, everyone is a dreamer and full of shit or emotional frail and bringing their own baggage to work and to the Noomers.
We work together well, but morale is low because we are undervalued and underpaid.
What needs to change to make the company culture better?
There aren't any Environment reviews of Noom yet.
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What would you improve about your company's interview process?
Maybe combine some of the steps of the process together. I think there were like 7 or 8 different steps in the process total. It took a long time and a lot of work.
Review from Customer Support Dept
It does not need to be a 4 part process. If you truly hire the top 1% of applicants, pay us like it!
What's going wrong and how can it be improved?
Improve quality metrics, quit testing all the time and make a damn change, take action, stick with a product and take a stance, stop trying to be everything, pick a nutrition, exercise and wellness philosophy and make a brand. Noom is anti diet but they are still diet. Everyone sees through that.
Customers are unhappy with Noom's marketing strategies and I have to agree with them. They trick people into yet another diet by claiming they're different