11
NPS
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Noridian Healthcare Solutions
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About Noridian Healthcare Solutions' Brand
Brand at a Glance
72%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Noridian Healthcare Solutions NPS
Noridian Healthcare Solutions's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Noridian Healthcare Solutions's customers would recommend using the product based on a scale of -100 to 100.
Noridian Healthcare Solutions Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Noridian Healthcare Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
May 2024 0 | May 2024 | 0 |
Jun 2024 -20 | Jun 2024 | -20 |
Jul 2024 0 | Jul 2024 | 0 |
Dec 2024 15 | Dec 2024 | 15 |
Aug 2025 13 | Aug 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Noridian Healthcare Solutions NPS by Ethnicity
Noridian Healthcare Solutions's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Noridian Healthcare Solutions Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Noridian Healthcare Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Noridian Healthcare Solutions Customer Loyalty Score by Ethnicity
Noridian Healthcare Solutions's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Noridian Healthcare Solutions Product Quality
3.2/5
Noridian Healthcare Solutions has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Noridian Healthcare Solutions Product Information
Noridian Healthcare Solutions’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Noridian Healthcare Solutions Product Quality
Noridian Healthcare Solutions's Product Quality score was rated highest by Caucasian customers.
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Ranked Noridian Healthcare Solutions Product Quality the Highest
Noridian Healthcare Solutions Product Quality Score by Ethnicity
Noridian Healthcare Solutions's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Noridian Healthcare Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Noridian Healthcare Solutions Pricing
Noridian Healthcare Solutions ROI & Value For Money
2.9/5
Noridian Healthcare Solutions has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Noridian Healthcare Solutions ROI
Noridian Healthcare Solutions's ROI score was rated highest by Caucasian customers.
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Ranked Noridian Healthcare Solutions ROI the Highest
Noridian Healthcare Solutions ROI Score by Ethnicity
Noridian Healthcare Solutions's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Noridian Healthcare Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Noridian Healthcare Solutions Customer Satisfaction (CSAT)
Noridian Healthcare Solutions Customer Satisfaction (CSAT) Score
72 / 100
Noridian Healthcare Solutions has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Noridian Healthcare Solutions Customer Satisfaction
Noridian Healthcare Solutions's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Noridian Healthcare Solutions Customer Satisfaction the Highest
Noridian Healthcare Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Noridian Healthcare Solutions' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Noridian Healthcare Solutions Customer Service
3/5
Noridian Healthcare Solutions has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Noridian Healthcare Solutions's Customer Service
Address
San Francisco, CA 58121
Website
http://noridiansolutions.com/
Quick Insights into Noridian Healthcare Solutions Customer Service
Noridian Healthcare Solutions's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Noridian Healthcare Solutions' Customer Service score.
Ranked Noridian Healthcare Solutions Customer Service the Highest
Noridian Healthcare Solutions Customer Service Score by Ethnicity
Noridian Healthcare Solutions's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Noridian Healthcare Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Noridian Healthcare Solutions as an Employer
Consumer vs. Employees
Noridian Healthcare Solutions scored a 11 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Noridian Healthcare Solutions would recommend the brand to a friend. ENPS measures how likely Noridian Healthcare Solutions employees would recommend working at Noridian Healthcare Solutions to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 32% | Promoters |
|---|---|
| 5% | Passive |
| 63% | Detractors |
