10
NPS
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NORMS Restaurants
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About NORMS Restaurants' Brand
Brand at a Glance
77%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
NORMS Restaurants NPS
NORMS Restaurants's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether NORMS Restaurants's customers would recommend using the product based on a scale of -100 to 100.
NORMS Restaurants Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
NORMS Restaurants NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2021 -66 | Oct 2021 | -66 |
Dec 2021 -25 | Dec 2021 | -25 |
Nov 2022 17 | Nov 2022 | 17 |
Dec 2022 29 | Dec 2022 | 29 |
Dec 2023 13 | Dec 2023 | 13 |
Apr 2024 22 | Apr 2024 | 22 |
Oct 2025 10 | Oct 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NORMS Restaurants Customer Reviews
Out of the 2 NORMS Restaurants customer reviews 1 was positive and 1 was constructive. NORMS Restaurants customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NORMS Restaurants Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of NORMS Restaurants users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NORMS Restaurants Product Quality
3.3/5
NORMS Restaurants has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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NORMS Restaurants Product Information
NORMS Restaurants’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
NORMS Restaurants Pricing
NORMS Restaurants ROI & Value For Money
3.3/5
NORMS Restaurants has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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NORMS Restaurants Customer Satisfaction (CSAT)
NORMS Restaurants Customer Satisfaction (CSAT) Score
55 / 100
NORMS Restaurants has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
11%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NORMS Restaurants Customer Service
3.4/5
NORMS Restaurants has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About NORMS Restaurants's Customer Service
Address
Bellflower, CA
Website
http://www.normsrestaurants.com/
NORMS Restaurants as an Employer
4.5/5
NORMS Restaurants has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
NORMS Restaurants scored a 10 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of NORMS Restaurants would recommend the brand to a friend. ENPS measures how likely NORMS Restaurants employees would recommend working at NORMS Restaurants to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 56% | Promoters |
|---|---|
| 15% | Passive |
| 29% | Detractors |
