-40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Northeast Georgia Health System
Marketing or Exec? Claim Your Free Account
About Northeast Georgia Health System's Brand
Northeast Georgia Health System prides itself on core values, which help us achieve our mission of improving the health of our community.
Brand at a Glance
73%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Northeast Georgia Health System NPS
Northeast Georgia Health System's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Northeast Georgia Health System's customers would recommend using the product based on a scale of -100 to 100.
Northeast Georgia Health System Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Northeast Georgia Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Oct 2025 -50 | Oct 2025 | -50 |
Feb 2026 -40 | Feb 2026 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northeast Georgia Health System Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Northeast Georgia Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Northeast Georgia Health System Product Quality
2.7/5
Northeast Georgia Health System has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Northeast Georgia Health System's overall Product Quality score rated by its users and customers.
Northeast Georgia Health System Product Information
Northeast Georgia Health System’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.nghs.com/
- Company Size
- 5,001-10,000 Employees
Northeast Georgia Health System Pricing
Northeast Georgia Health System ROI & Value For Money
2.9/5
Northeast Georgia Health System has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Northeast Georgia Health System's overall ROI score rated by its users and customers.
Northeast Georgia Health System Customer Satisfaction (CSAT)
Northeast Georgia Health System Customer Satisfaction (CSAT) Score
25 / 100
Northeast Georgia Health System has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
75%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Northeast Georgia Health System Customer Service
3/5
Northeast Georgia Health System has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Northeast Georgia Health System's overall Customer Service score rated by its users and customers.
About Northeast Georgia Health System's Customer Service
Address
743 Spring Street NE, Gainesville, GA 30501
Website
http://www.nghs.com/
Phone Number
17702192923
Northeast Georgia Health System as an Employer
Consumer vs. Employees
Northeast Georgia Health System scored a -40 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Northeast Georgia Health System would recommend the brand to a friend. ENPS measures how likely Northeast Georgia Health System employees would recommend working at Northeast Georgia Health System to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 31% | Promoters |
|---|---|
| 16% | Passive |
| 53% | Detractors |
