67
NPS
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Northern Virginia Community College
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About Northern Virginia Community College's Brand
Northern Virginia Community College is a 2 year college located in Northern Virginia.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Northern Virginia Community College NPS
Northern Virginia Community College's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Northern Virginia Community College's customers would recommend using the product based on a scale of -100 to 100.
Northern Virginia Community College Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Northern Virginia Community College NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Apr 2024 50 | Apr 2024 | 50 |
Apr 2025 66 | Apr 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northern Virginia Community College Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Northern Virginia Community College users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Northern Virginia Community College Product Quality
5/5
Northern Virginia Community College has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Northern Virginia Community College's overall Product Quality score rated by its users and customers.
Northern Virginia Community College Product Information
Northern Virginia Community College’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.nvcc.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Education
Northern Virginia Community College Pricing
Northern Virginia Community College ROI & Value For Money
5/5
Northern Virginia Community College has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Northern Virginia Community College Customer Satisfaction (CSAT)
Northern Virginia Community College Customer Satisfaction (CSAT) Score
67 / 100
Northern Virginia Community College has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Northern Virginia Community College Customer Service
5/5
Northern Virginia Community College has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Northern Virginia Community College's Customer Service
Address
Annandale, VA 22003
Website
http://www.nvcc.edu/
Phone Number
(703) 323-3000
Northern Virginia Community College as an Employer
2.5/5
Northern Virginia Community College has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Northern Virginia Community College
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Northern Virginia Community College scored a 67 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Northern Virginia Community College would recommend the brand to a friend. ENPS measures how likely Northern Virginia Community College employees would recommend working at Northern Virginia Community College to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
