20
NPS
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Northwestern Memorial HealthCare
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About Northwestern Memorial HealthCare's Brand
Northwestern Memorial is one of the country’s premier academic medical center hospitals
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Northwestern Memorial HealthCare NPS
Northwestern Memorial HealthCare's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Northwestern Memorial HealthCare's customers would recommend using the product based on a scale of -100 to 100.
Northwestern Memorial HealthCare Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Northwestern Memorial HealthCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 -20 | Jan 2023 | -20 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -15 | Jul 2023 | -15 |
Sep 2023 11 | Sep 2023 | 11 |
Apr 2024 20 | Apr 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northwestern Memorial HealthCare NPS by Gender
Northwestern Memorial HealthCare's NPS was rated 34 by Female customers on Comparably.
Female
34
Northwestern Memorial HealthCare's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Northwestern Memorial HealthCare's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Northwestern Memorial HealthCare Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Northwestern Memorial HealthCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Northwestern Memorial HealthCare Customer Loyalty Score by Gender
Northwestern Memorial HealthCare's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Northwestern Memorial HealthCare Product Quality
3.4/5
Northwestern Memorial HealthCare has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Northwestern Memorial HealthCare Product Information
Northwestern Memorial HealthCare’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://nm.org
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Northwestern Memorial HealthCare Product Quality
Northwestern Memorial HealthCare's Product Quality score was rated highest by Female customers.
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Ranked Northwestern Memorial HealthCare Product Quality the Highest
Northwestern Memorial HealthCare Product Quality Score by Gender
Northwestern Memorial HealthCare's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Northwestern Memorial HealthCare.
Female
3.5/5
Male
N/A
Northwestern Memorial HealthCare Pricing
Northwestern Memorial HealthCare ROI & Value For Money
3.4/5
Northwestern Memorial HealthCare has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Northwestern Memorial HealthCare ROI
Northwestern Memorial HealthCare's ROI score was rated highest by Female customers.
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Ranked Northwestern Memorial HealthCare ROI the Highest
Northwestern Memorial HealthCare ROI Score by Gender
Northwestern Memorial HealthCare's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Northwestern Memorial HealthCare Customer Satisfaction (CSAT)
Northwestern Memorial HealthCare Customer Satisfaction (CSAT) Score
60 / 100
Northwestern Memorial HealthCare has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
30%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Northwestern Memorial HealthCare Customer Satisfaction
Northwestern Memorial HealthCare's Customer Satisfaction score was rated highest by Female customers.
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Ranked Northwestern Memorial HealthCare Customer Satisfaction the Highest
Northwestern Memorial HealthCare Customer Satisfaction Score by Gender
Northwestern Memorial HealthCare's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Northwestern Memorial HealthCare.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Northwestern Memorial HealthCare Customer Service
3.7/5
Northwestern Memorial HealthCare has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Northwestern Memorial HealthCare's Customer Service
Address
251 East Huron Street, Chicago, IL
Website
http://nm.org
Phone Number
(312) 926-2000
Quick Insights into Northwestern Memorial HealthCare Customer Service
Northwestern Memorial HealthCare's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Northwestern Memorial HealthCare's Customer Service score.
Ranked Northwestern Memorial HealthCare Customer Service the Highest
Northwestern Memorial HealthCare Customer Service Score by Gender
Northwestern Memorial HealthCare's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Northwestern Memorial HealthCare.
Female
3.5/5
Male
N/A
Northwestern Memorial HealthCare as an Employer
Consumer vs. Employees
Northwestern Memorial HealthCare scored a 20 for Net Promoter Score and a -87 for Employee Net Promoter Score. NPS gauges how likely a customer of Northwestern Memorial HealthCare would recommend the brand to a friend. ENPS measures how likely Northwestern Memorial HealthCare employees would recommend working at Northwestern Memorial HealthCare to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-87
eNPS Score
| 4% | Promoters |
|---|---|
| 5% | Passive |
| 91% | Detractors |
