-7
NPS
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Novolex
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About Novolex's Brand
A Hartsville, S.C.-based portfolio company of Wind Point Partners
Brand at a Glance
80%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Novolex NPS
Novolex's Net Promoter Score (NPS) is a -7 with 37% Promoters, 19% Passives, and 44% Detractors. Net Promoter Score tracks whether Novolex's customers would recommend using the product based on a scale of -100 to 100.
Novolex Overall NPS
| 37% | Promoters |
|---|---|
| 19% | Passives |
| 44% | Detractors |
Novolex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -17 | Nov 2024 | -17 |
Dec 2024 -19 | Dec 2024 | -19 |
Jan 2025 -19 | Jan 2025 | -19 |
Feb 2025 -17 | Feb 2025 | -17 |
Apr 2025 -16 | Apr 2025 | -16 |
Aug 2025 -18 | Aug 2025 | -18 |
Sep 2025 -15 | Sep 2025 | -15 |
Dec 2025 -11 | Dec 2025 | -11 |
Jan 2026 -9 | Jan 2026 | -9 |
Feb 2026 -8 | Feb 2026 | -8 |
Mar 2026 -8 | Mar 2026 | -8 |
Jul 2026 -7 | Jul 2026 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Novolex NPS by Gender
Female customers rated Novolex's NPS 34 points higher than Male customers.
Male
-34
Novolex's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
0
Novolex's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Novolex NPS by Ethnicity
Novolex's NPS was rated 11 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
Novolex NPS by Age
Novolex's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Novolex NPS by Usage
Novolex's NPS was rated the highest by customers who have used Novolex's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -34 | Over 10 Years | -34 |
Novolex Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Novolex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Novolex Customer Loyalty Score by Gender
Male customers rated Novolex's Customer Loyalty score 18% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Novolex.
Male
100%
Yes
Female
82%
Yes
Novolex Customer Loyalty Score by Ethnicity
Novolex's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Novolex.
89
out of 100
Caucasian
Novolex Customer Loyalty Score by Age
Novolex's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Novolex.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
56-60 100% | 56-60 | 100% |
Novolex Customer Loyalty Score by Usage
Novolex's Customer Loyalty score was rated the highest by customers who have used Novolex's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Novolex Customer Loyalty Score by Industry
Novolex's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Novolex Product Quality
3.3/5
Novolex has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Novolex Product Information
Novolex’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Novolex's product the highest. Reviewers from the Beverage, Wine and Spirits industry rated Novolex the lowest at 2.
- Website
- http://www.novolex.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into Novolex Product Quality
Novolex's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 46-50.
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Ranked Novolex Product Quality the Highest
Ranked Novolex Product Quality the Lowest
Novolex Product Quality Score by Gender
Female customers rated Novolex's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Novolex.
Male
2.5/5
Female
3.2/5
Novolex Product Quality Score by Ethnicity
Novolex's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Novolex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Novolex Product Quality Score by Age
Novolex's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Novolex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 3.8 | 56-60 | 3.8 |
Novolex Product Quality Score by Usage
Novolex's Product Quality score was rated the highest by customers who have used Novolex's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Novolex Product Quality Score by Industry
Novolex's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Novolex Pricing
Novolex ROI & Value For Money
3.2/5
Novolex has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Novolex Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Beverage, Wine and Spirits industry think that they had the lowest ROI from Novolex.
Quick Insights into Novolex ROI
Novolex's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 46-50.
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Ranked Novolex ROI the Highest
Ranked Novolex ROI the Lowest
Novolex ROI Score by Gender
Female customers rated Novolex's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Novolex.
Male
2.6/5
Female
3.3/5
Novolex ROI Score by Ethnicity
Novolex's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Novolex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Novolex ROI Score by Age
Novolex's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Novolex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 4 | 56-60 | 4 |
Novolex ROI Score by Usage
Novolex's ROI score was rated the highest by customers who have used Novolex's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Novolex ROI Score by Industry
Novolex's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Novolex Customer Satisfaction (CSAT)
Novolex Customer Satisfaction (CSAT) Score
75 / 100
Novolex has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Novolex Customer Satisfaction
Novolex's Customer Satisfaction score was rated highest by customers who have used Novolex's products/services for 2 to 5 Years, and rated lowest by customers who have used Novolex's products/services for 5 to 10 Years.
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Ranked Novolex Customer Satisfaction the Highest
Ranked Novolex Customer Satisfaction the Lowest
Novolex Customer Satisfaction Score by Gender
Female customers rated Novolex's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Novolex.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
60 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Novolex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Novolex's Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Novolex.
62 / 100
Very Satisfied
25%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
38%
Novolex Customer Satisfaction Score by Age
Novolex's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Novolex.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% |
Novolex Customer Satisfaction Score by Usage
Novolex's Customer Satisfaction score was rated the highest by customers who have used Novolex's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Novolex Customer Service
3.2/5
Novolex has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Novolex's Customer Service
Address
101 East Carolina Ave, Hartsville, SC
Website
http://www.novolex.com/
Phone Number
843-857-4800
Quick Insights into Novolex Customer Service
Novolex's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 46-50.
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Ranked Novolex Customer Service the Highest
Ranked Novolex Customer Service the Lowest
Novolex Customer Service Score by Gender
Female customers rated Novolex's Customer Service score 1.1 stars higher than Male customers.
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Male
2.1/5
Female
3.2/5
Novolex Customer Service Score by Ethnicity
Novolex's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Novolex.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Novolex Customer Service Score by Age
Novolex's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Novolex.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 3.6 | 56-60 | 3.6 |
Novolex Customer Service Score by Usage
Novolex's Customer Service score was rated 2.1 stars by customers who have used Novolex's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Novolex Customer Service Score by Industry
Novolex's Customer Service score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Novolex as an Employer
3.2/5
Novolex has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Novolex scored a -7 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Novolex would recommend the brand to a friend. ENPS measures how likely Novolex employees would recommend working at Novolex to a friend.
Net Promoter Score
-7
NPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
