60
NPS
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NTT DATA Canada
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About NTT DATA Canada's Brand
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
NTT DATA Canada NPS
NTT DATA Canada's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether NTT DATA Canada's customers would recommend using the product based on a scale of -100 to 100.
NTT DATA Canada Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
NTT DATA Canada NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
Aug 2023 50 | Aug 2023 | 50 |
Oct 2025 60 | Oct 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NTT DATA Canada Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of NTT DATA Canada users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NTT DATA Canada Product Quality
3.7/5
NTT DATA Canada has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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NTT DATA Canada Product Information
NTT DATA Canada’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Information Technology and Services
NTT DATA Canada Pricing
NTT DATA Canada ROI & Value For Money
3.6/5
NTT DATA Canada has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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NTT DATA Canada Customer Satisfaction (CSAT)
NTT DATA Canada Customer Satisfaction (CSAT) Score
75 / 100
NTT DATA Canada has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NTT DATA Canada Customer Service
3.9/5
NTT DATA Canada has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NTT DATA Canada's overall Customer Service score rated by its users and customers.
NTT DATA Canada as an Employer
Consumer vs. Employees
NTT DATA Canada scored a 60 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NTT DATA Canada would recommend the brand to a friend. ENPS measures how likely NTT DATA Canada employees would recommend working at NTT DATA Canada to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
