100
NPS
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numberly-1000mercis Group
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About numberly-1000mercis Group's Brand
numberly is a programmatic CRM expert offering DMP, data onboarding & omni channel activation solutions -display, email, mobile
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
numberly-1000mercis Group NPS
numberly-1000mercis Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether numberly-1000mercis Group's customers would recommend using the product based on a scale of -100 to 100.
numberly-1000mercis Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
numberly-1000mercis Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
numberly-1000mercis Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of numberly-1000mercis Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
numberly-1000mercis Group Product Quality
5/5
numberly-1000mercis Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock numberly-1000mercis Group's overall Product Quality score rated by its users and customers.
numberly-1000mercis Group Product Information
numberly-1000mercis Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.numberly.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Enterprise
SaaS
numberly-1000mercis Group Pricing
numberly-1000mercis Group ROI & Value For Money
4/5
numberly-1000mercis Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock numberly-1000mercis Group's overall ROI score rated by its users and customers.
numberly-1000mercis Group Customer Satisfaction (CSAT)
numberly-1000mercis Group Customer Satisfaction (CSAT) Score
100 / 100
numberly-1000mercis Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
numberly-1000mercis Group Customer Service
4.5/5
numberly-1000mercis Group has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock numberly-1000mercis Group's overall Customer Service score rated by its users and customers.
About numberly-1000mercis Group's Customer Service
Address
33 West 19th Street, 4th Floor, New York City, NY
Website
http://www.numberly.com/
numberly-1000mercis Group as an Employer
2.9/5
numberly-1000mercis Group has a 2.9/5 stars for its overall company culture rated by their employees
top
25%
CEO of numberly-1000mercis Group
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
numberly-1000mercis Group scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of numberly-1000mercis Group would recommend the brand to a friend. ENPS measures how likely numberly-1000mercis Group employees would recommend working at numberly-1000mercis Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
