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NuORDER FAQs

NuORDER's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 568 most popular questions NuORDER receives.

Frequently Asked Questions About NuORDER

  • Do you have post-holiday inventory you need to push out the door? Join us to learn how to customize your inventory settings, how to download linesheets with ATS, and creating a smart group of buyers to target. We will also cover best practices of how to engage with your buyers so they can clear out your excess inventory.

    Some Topics That Will Be Covered:

    - How to customize inventory settings

    - How to download linesheets and custom lists with ATS

    - Overview of creating Smart Groups

    - How to mass blast ATS to buyers using Smart Groups

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  • When an order is submitted in NuORDER, there are a few options on how to get the orders from NuORDER to your system. Please see the chart below that breaks down the different options, depending on if the order was submitted by a rep or a buyer, and if you want to approve orders in NuORDER.

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  • If you are integrated, customer records should be created in your back-end system first. The reason for this is because orders need to have the correct account code and correct addresses. So what's the best process if you meet a great new customer at a show or on the road? You can follow the process below which allows you to create a draft order, send a copy of the order to the buyer, but still maintain data integrity in both your back-end system and NuORDER.

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  • If you are integrated, customer records should be created in your back-end system first. The reason for this is because orders need to have the correct account code and correct addresses. There is a way to create customers in NuORDER first but this is only possible with an API integration and a developer that can follow the steps below.

    Please have your API developer review the API documentation which can be found here.

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  • NuORDER's API documentation can be found at the link below:

    https://nuorderapi1.docs.apiary.io/

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  • UPC stands for Universal Product Code. This is a code that translates into a vertical barcode using unique product style information. For example, UPC's are usually made up of 12 digits identifying a product number, color and size. Below is what a UPC would appear as on a linear and numeric level.

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  • A product is born! See the typical product lifecycle in NuORDER. From birth to retirement, here are the normal stages of a product. Of course, your business processes can vary.

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  • NuORDER can now be used anywhere at anytime with our new iOSapps. This webinar is one you do not want to miss out on! Join us to get an overview tutorial of our brand new iPad and iPhone applications. We'll give you a complete walk through of the new interface, and will show you how to navigate each tab.

    Some Topics That Will Be Covered:

    - New user experience design and interface

    - How to browse and shop products

    - How to view and send linesheets

    - Much, much more!

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  • Whiteboarding feature is a platform for telling great stories! This will allow your brand users to combine products, logos, imageries, and texts to create compelling stories that will drive more sales.

    You may merchandise them on how your various products may complement each other.

    Best part yet, you do not even need to use Photoshop app to get your work done here! You may easily add products and images to your whitebaords, adjust the layout to achieve the perfect look.

    This can be shared with other NuORDER users (buyers and reps). However, only the owner of the whiteboard may have the permission to edit the whiteboard.

    You may also convert your custom whiteboard into another shopping experience for your buyers. Reps and buyers may click on the products within the whiteboard and add them to their cart.

    If your brand is interested in using the Whiteboard function, feel free to contact your account manager at NuORDER for further details. Thank you.

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  • We look forward to supporting you this tradeshow season, and want to make sure you are aware of some key best practices while using the iPad app.

    Here are some iPad app Dos & Donts:

    DO - Install the latest version of the app (check the App Store and make sure its updated)

    DO - Stay ONLINE (connected to the internet / show wifi ). Even though we know that the wifi can be unreliable at times, its optimal to stay online to make sure you have the latest information and that orders sync as soon as possible. This applies to both apps.

    DO - Brand Reps:

    Current iPad App: The night before the show, we recommend you do a full data download to the app in case the connection is slow at the show.

    NuORDER 4.0 App: This app is tested to work in online mode at the shows and downloads data as you need it.

    Note: this app downloads more data (such as orders) than the current app. Some brands have very large order, product and inventory datasets that can cause your device to run out of space, so we do not recommend pre-downloading data at this time.

    DONT - Make changes to your product data during the course of the show (Admins)

    DONT - Dont delete your app! Deleting an app will also delete any unsynced data, so please check with a Heroes member to troubleshoot.

    Questions? You can reach out to our Heroes Support team at [email protected] or by calling 1-310-954-1313.

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  • There are two ways to see which build of Mobile 4.0 you are on.

    1. From the bottom left corner of the log-in screen.

    Click here for some tips

    2. When logged in, open the menu and scroll to the bottom.

    on how to update to the latest build.

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  • Important Note for Integrated Brands: If your brand has company and buyer data integrated with your ERP, you may not be able to add, edit, or delete company or buyer data from NuORDER. If you are unable to add or edit companies or buyers in NuORDER, first contact your brand Admin to see if your brand is integrated and therefore restricted on NuORDER.

    To Edit a Company:

    Step 1:On the company details pane, click theEDITbutton. This will open the edit companywindow.

    Step 2:Make your updates and click "Save Changes".

    To Delete a Company:

    Step 1: Follow the directions in Step 1 above.

    Step 2: Click Delete Company in the Edit window.

    Step 3: You will be asked to confirm this is what you want to do. Click YES.

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  • There are two different ways to set the ship window in the working order. From the drop down for preset deliveries or to select your own date range.

    1. Preset delivery dates: Select the drop down to select delivery - for example select Dec 2017.

    Change the Delivery Window will pop up: you then can select for this product only, all products in the order or all products within a set date range (previously done through the data).

    2. "Choose Date Range" - you then can select the ship start and ship end dates. You can set this for only one product or multiple products.

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  • Products can be added to the working order from Linesheets just as they would be fromthe Product Gallery.

    After clicking on a specific product to view the product details, the product can then be added to your Working Order from there.

    Just click on the "Add toOrder" button from the product details panel.

    Additionally, you can use the cart iconto add the product directly from the linesheet.

    You can also add products to your order in bulk by selecting the check box in the image's top left corner. Once you've selected the items you'd like to add select the three dots next to "Actions" and click "Add to Order" from the drop down menu.

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  • Delivery Windows give you the ultimate control over how reps and buyers are able to select ship start and ship end (cancel) dates for orders.

    To setup Delivery Windows, head to Admin > Settings > Delivery Windows.

    Once you're on the Delivery Window page, you can choose "Add One" or "Add 12 Months". If you select "Add 12 Months", NuORDER will automatically set up windows for the next 12 calendar months. You can easily edit or remove any of these months.

    Options

    Pre-Book / Future Orders: You can choose to make a delivery window available for pre-book / future orders. This means that reps and buyers will be able to place orders for any quantity and inventory will not be deducted for these orders.

    Pre-Book Expiration (optional):You can set the last date that you will accept pre-book orders for a delivery window. After this date passes, the Delivery Window will transition to a normal delivery window and orders will be placed against available inventory (if you are tracking inventory).

    How Inventory Windows Will Display in the Product

    Based on how you configure Delivery Windows and your inventory data, your Product Details could display in a number of different ways. Examples of these different scenarios are below:

    Scenario 1 - No Delivery WindowsOrder from Available InventoryPre-Book (with the ability to choose open ended dates)

    Scenario 2 - Delivery Windows with Inventory and Pre-BookJan 1, 2018 - Jan 31, 2018Feb 1, 2018 - Feb 29, 2018Mar 1, 2018 - Mar 31, 2018Apr 1, 2018 - Apr 30, 2018 (pre-book)May 1, 2018 - May 31, 2018 (pre-book)June 1, 2018 - June 30, 2018 (pre-book)Choose Date Range

    Scenario 3 - Delivery Windows with Inventory and No Pre-BookJan 1, 2018 - Jan 31, 2018Feb 1, 2018 - Feb 29, 2018Mar 1, 2018 - Mar 31, 2018Apr 1, 2018 - Apr 30, 2018May 1, 2018 - May 31, 2018June 1, 2018 - June 30, 2018Choose Date Range

    Scenario 4 - Delivery Windows with No Inventory DataJan 1, 2018 - Jan 31, 2018Feb 1, 2018 - Feb 29, 2018Mar 1, 2018 - Mar 31, 2018Apr 1, 2018 - Apr 30, 2018May 1, 2018 - May 31, 2018June 1, 2018 - June 30, 2018Choose Date Range

    If you are not tracking inventory, there is no functional distinction between Delivery Windows that are used for Pre-booking and selling against inventory.

    Scenario 5 - Only Use Delivery Windows for Pre-Book (and allow custom dates for selling against available inventory)Order from Available InventoryApr 1, 2018 - Apr 30, 2018 (pre-book)May 1, 2018 - May 31, 2018 (pre-book)June 1, 2018 - June 30, 2018 (pre-book)

    Scenario 6 - Pre-book is the only inventory bucket in your product data (no available inventory)Apr 1, 2016 - Apr 30, 2019 (pre-book)May 1, 2016 - May 31, 2019 (pre-book)June 1, 2016 - June 30, 2019 (pre-book)

    Additional Notes

    Delivery Windows the end in less days than the minimum delivery window will not be available for ordering. For example, if today is May 25 and your minimum delivery window is 10 days, the May 1 - May 31 window would not be available.

    If you place an order on August 10 for the Aug 1 - 31 delivery window, the ship dates on the order will show as Aug 10-31. This is because many ERPs cannot handle dates prior to the current date.

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  • In regards to your customers being unable to submit their EZ Orders, it appears that their web browser screens are too zoomed in.

    If your customers are using a PC, please have them action the following to shrink their screen:

    Hold down the 'Control' button and hit the '-' to shrink the size of the screen

    If your customers are using a MAC, please have them action the following to shrink their screen:

    Hold down the 'Command' button and hit the '-' to shrink the size of the screen

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  • How To Move Orders in Bulks Within the ORDERS Tab:

    1. Log into NuORDER

    2. WHOLESALE

    3. ORDERS

    4. Click the Desired Order Status via the Filters for this example, Review is selected

    5. Click on ONE of the Review Orders & the menu will Dropdown

    6. Click Select All that meet search & filter criteria from the top Dropdown menu

    7. Click the right arrow to move forward

    8. Move Review TO Pending

    9. Bulk Update Successful

    *Please note, these actions above can be taken when wanting to move orders from Pending to Approved, Approved to Processed, & Processed to Shipped.*

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  • Exporting your buyer contacts can be done within the ADMIN section of your portal.

    To export your buyer data off NuORDER, please action the following steps:

    1.Brand ADMIN

    2.DATA>BUYER DATA

    3. Scroll down to DOWNLOAD

    5. DOWNLOAD All Buyers

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  • There are multiple options into searching for orders on the orders page:

    Option 1: Type in the order number or buyer name or company name in the search bar.

    Option 2: Type in the company name or sales rep name in the company name or sales rep filters.

    This is how you can use the filters on the left hand side of our orders page:

    1.) ORDER STATUS: To filter the order status, you may check off the specific order statuses that you would like to only view.

    2.) CURRENCY GROUP: To filter specific currency type of orders on your portal, please check off the desired currency group.

    3.) COMPANY: To view only specific orders from a company in your contacts.

    4.) SALES REP: To view specific orders from a sales rep on your portal.

    5.) BUYER PHONE: To view orders based on a buyers phone number.

    6.) ORDER DATE : To view created orders based on the desired date range.

    7.) ORDER MODIFIED DATE: To view orders based on their last modified date

    8.) SHIP START: To view orders based on their ship start date on your set date range search.

    9.) SHIPT END: To view orders based on their ship end date on your set date range search.

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  • Need an update to your brand user list on your portal?

    Well, you are in the right place! Here in this help article link, you will find the steps to guide you through in the user updates.

    You can add or update users under the Admin section of your portal.

    1) Click on USERS2) Click Manage Brand Users

    To Add a user: Click "Add New User"

    You will be taken to a New User form. Fill out all the required blue fields.

    Click Save New User to save the information to NuOrder.

    If you would like to add a new user to replace a current user, then you may turn ON the "REPLACE USER" and select the user that you would like to replace with.

    -------------------------------------------------------

    To Update a User: Click the pencil icon next to the users name.

    Make any appropriate changes to the user and click Save Changes.

    To remove the user click Delete User.

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  • The validate button will appear on the Draft page if the portal has min/max rules in place.

    The validate button allows you to check that your draft is also a valid order that follows all the min/max rules before you send it out to buyers or sales reps.

    If there is an issue a dialog will pop up asking if it's ok or you would like to fix it.

    If you click FIX it will take you back to the working order and highlight the problem areas in red.

    If the Draft is a valid order that follows the min max/rules a dialog will pop up verifying this

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  • Search for Companies and Buyers associated to your brand.

    1. Go to the Contacts tab

    2. Click on Companies or Buyers to start your search. This defaults to companies and is highlighted in teal. If you click on Buyers, this would be in teal and you could search directly by a buyers name.

    3. Use the search bar to narrow down the retailers or select a letter to begin browsing.

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  • In the Contacts Tab, you can edit buyer information (*aside from emails) or delete the buyer. Follow the steps below.

    1. Go to the Contacts tab

    2. In the contacts tab, you can search for the retailer you plan to edit.

    3. Click on the triangle next to "Buyers" to edit

    4. Select the buyer you want to edit or delete

    5. Update the buyer information (Title or phone number) or add an additional sales rep to associate with specific buyer.

    Or Click on delete if you intend to remove the buyer from the retailer.

    *Brand users do not have the ability to edit buyer emails. Once a buyer email is added - the buyer would need to edit their email as this is the email they use to login to NuORDER.

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  • When creating a linesheet you are able to add bulk items to your linesheet by utilizing filters to narrow your search for products. Linesheets are created from WHOLESALE > LINESHEETS or by PRODUCT GALLERY and then as you add an item you have the option to ADD TO LINESHEET and then create the linesheet or add to existing linesheet.

    1. Select at least one item you would like to add to your linesheet and check it from the product gallery:

    2. Automatically a "pull down" option bar appears asking if you would like to SELECT ALL THAT MEAT SEARCH & FILTER CRITERIA. Checking the box will "select all items"

    3. To the right where it says "ACTIONS" select here and choose "ADD TO LINESHEET"

    4. Select the linesheet you are wanting to add the bulk items to to:

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  • Products can get added to an order multiple times directly from the working order. Follow the steps below.

    1. Add a Product to the working order

    2. Go to the working order

    3. Within Items & Deliveries, click "Add Product Again"

    4. The Product is Now Added twice

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  • Images can be added to linesheet to display images related to the products, or as graphics to highlight a collection of products.

    To add an image separate, select the blue plus sign on the bottom left corner.

    After selecting this, you'll see a scrolling bar pop up with all your products. Select the image icon and drag it into your linesheet to where you'd like it to appear.

    One you've added an image, you'll see the option to select an image from your computer.

    After selecting your image you will see it appear in your linesheet.

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  • Draft orders are not counted as submitted orders in the weekly digest email order count. This count will include any order submitted by a buyer. Since draft orders and EZ orders are not submitted, they are not included.

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  • The line sheet thumbnail image is an image that will appear on your main line sheet page. This allows you to brand the first image your buyers will see when selecting which line sheet to view.

    To upload this, you can select the linesheet you'd like to upload a thumbnail for. Once in the linesheet, select "view linesheet settings". Here, you'll see an upload option to upload this thumbnail.

    Drag and drop an image into this box. The image will upload and appear here for you to view.

    If you ever need to remove this image, you can select the trash icon.

    Image Requirements

    JPG, JPEG, PNG formats only

    Recommended Size: 240px x 240px

    Min Width: 240px

    Min Height: 240px

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  • In your linesheet settings, you have the option to add an external link. For this link to be successfully saved, you must format it in the correct format.

    Incorrect

    When the link is formatted incorrectly, you will receive an error message with the correct formatting for this field.

    Correct

    The correct formatting ishttps://www.nuorder.com.

    Saved link:

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  • If a buyer already exists in your NuORDER contacts, you've already invited them to use NuORDER. When you add a contact to your portal with a buyer's email, they receive an invite email letting them know they've connected with a new brand.

    If the buyer already has a NuORDER account but does not appear in your contacts, you can add their email to your contacts and they will receive an invite email letting them know they've connected with a new brand on NuORDER.

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  • You can easily add all products to a Linesheet or a Custom List directly through your "Browse Products" page. You have the ability to "select all" or apply specific filters to your product search.

    First, you will want to select one product box located at the top left hand corner. From there, click "Select All that meet search & filter criteria", and then "Actions".

    Once you click "Actions" you have the ability to select to add those products to either a new or an existing Linesheet or Custom List.

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  • To reset the password for your WePay account, click on the link below and enter in your email address: https://www.wepay.com/register/recoverYou'll receive a password reset in your inbox within the next few minutes. If the reset password email doesn't arrive, you may need to check your spam folders or add [email protected] to your trusted senders list.

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  • Within the Working Order, simply click on the "4 squares"icon to Change the View of your Working Order

    Products Highlighted in Red means the product does not have enough stock available & will need to have the quantities reduced

    Click on the style highlighted in RED to reduce the quantities & Submit your ORDER.

    Products Highlighted in YELLOW means the size quantities were left blank.

    Click on the style highlighted in YELLOW to enter in the desired size run & Submit your ORDER.

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  • To avoid double order entries, it is best practice to import and export order from the working order of the order you wish to update.

    To do so, pleasenavigate to the Orders tab.

    In the orders tab locate the order you want to import or export and mouse over the right side of it to reveal the options menu.

    Click the pencil to edit the order.

    Then a pop up will appear and click 'Yes' to proceed to the order.

    To export the order click the EXPORT .XLS button at the bottom left of the screen and choose a format.

    To update the order with an edited XLS click IMPORT. This will take you to the following screen.

    Drag and Drop your XLS file onto the "DRAG FILE HERE" location.

    You will receive a message if it was successful or if there were errors when it completes.

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  • Banners can be added to highlight new products, products with special discounts or in a special collection.

    To create a new banners, head to Admin > Product Banners.

    Here select "Add New Banner".Enter the text you'd like the banner to display as well as a color for the banner.

    After you've setup banners, you will head to Admin > Product Gallery. In the edit tab, select the pencil icon on the style you'd like to add the banner to. While editing the product, scroll down to "Product Banners". You can enable one of the banners you created by turning the toggle to "Yes". Be sure to save.

    Now your banners will appear in your main product gallery!

    Please note: Banners will not appear on linesheet PDF's.

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  • Are you currently having issue with your recent product image file upload into NuORDER?

    If the image was taken originally in vertical format on an iPHONE or other mobile device with no additional edits, then it will result in landscape format when uploaded into NuORDER.

    [email protected]

    If you would like your image file to upload successfully in vertical format, then we would recommend re-saving your image file through a 3rd party app such as Photoshop or any other photo resizing apps. Some photo resizing apps that we may suggest are :

    Resize Sense (only for MAC users at this time)

    FastStone Resizer (great for PC users) : https://helpdesk.nuorder.com/hc/en-us/articles/203788195-Resizing-Images-Fast-Stone-Resizer-for-PC

    Once you have re-saved your file from another app such as the followings above, then you will be able to upload the image file in vertical format.

    Feel free to email us at if you need further assistance.

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  • When going into an appointment with a buyer, having past order information at your fingertips can help you sell deeper into your accounts.

    This new report will show all items, including images, ordered for up to 12 previous months for your selected account.

    You may find this report by following these steps below:

    - 1) Click to the REPORTING page

    - 2) Click on the "CUSTOMER" option

    - 3) At the bottom of the 1-click reports, you will find the report named as "ILLUSTRATED BUYS BY COMPANY" > Click on "SET PARAMETERS"

    - 4) Now, select the retailer account that you would like to view in your report and any particular order statuses

    - 5) Next, select a date range for the orders that you would like to view for that account > then click on "EXPORT"

    - 6) Now, the report will be emailed to you shortly.

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  • Delivery windows can be named so you can easily reference them. For example, you could name a delivery window, "July" or "Spring 2" and you will assign a date range to that delivery.

    To set this up, head to admin > settings > delivery windows.

    Once you're in Delivery Windows, in the display name field, enter the name you'd like this window to be displayed ask. You can also edit the dates for the delivery windows.

    After you've entered the names, You'll see the names reflected in the product details tab in the product gallery, instead of the dates for the delivery window.

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  • When you try to edit an order from the orders tab, the order will need to move to your cart. In order for the order to move to your cart, everything will need to be removed. This is why when you edit the order you get this message.

    This message simply means you cart will be erased so your order can take it's place. The order will be moved into the cart for you to make edits. This does not erase your order or remove any items from the order.

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  • Ever wonder what are the differences between TOTAL vs. SUBTOTAL prices in your order?

    Here you will find the different meaning between these two prices: TOTAL and SUBTOTAL.

    SUBTOTAL:

    This is the total price for each product in your order or the total price found for a selected delivery window in your order. If you also have a discount applied to a product, then you will find the updated discount price total for that particular item or delivery window in your order.

    TOTAL:

    This is the overall adjusted total calculated price for all of the products in your order. If you have applied additional discount and/or surcharge to your order, then you will find the updated total price to include the discount and/or surcharge for your items.

    From the working order page view:

    From the order summary page view:

    From the order PDF view :

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  • If you're in your working order, you will see a "continue shopping" button. This feature will take you out the working order and back to the product gallery.

    If you continue shopping, you will not lose any items in your cart. You will be able to continue to add items to your order from the product gallery.

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  • Image separators can be used in linesheets to add an image or graphic between sections.

    To add an image separator, select the blue plus icon. From the pop up bar, select the image icon and drag it onto the linesheet.

    After dragging and dropping the image icon where you'd like it, you'll have the ability to select an image, or drag and drop an image into the image separator.

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  • Yes, there is a limit to how many products can be allowed on a ATS report xls file when you download it from a custom list. The limit is at 10,000 products.

    [email protected]

    If you have more than 10,000 products in your custom list, we recommend creating an additional custom list to narrow down your merchandise display.

    Please email us at if you need further assistance.

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  • "/" is not a restricted character for the headers in the different export files.

    However for best practice, we would strongly not recommend using this character "/" in your custom headers for any data schemas.

    We may suggest using hyphens "-" instead in your headers.

    If you need further assistance on adding a new custom header in one of your files, feel free to reach out to [email protected]. Thank you!

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  • Yes, it is possible to have more than 3 lines of description to display on your linesheet PDF file.

    For the best practice here, we suggest these pointers below:

    Keep your description field short and simple. The more information you have in your description field, then there will be a higher chance that the informations will not display on your PDF file.

    You may create a custom linesheet template to allow the "description" field to display on your linesheet PDF file.

    Here's a help article link to get you started with custom linesheet templates: https://helpdesk.nuorder.com/hc/en-us/articles/207475583-Custom-Linesheets

    If you have a lot of information in your description field, then we may recommend adding fewer fields to your custom linesheet template.

    The less fields there are in your custom linesheet template, then the higher chance that all of the description data will appear in your PDF file.

    We would recommend using the "5 products" custom linesheet layout template. This will allow more space area to display your product information.

    Our linesheet PDF files are based upon "wrapped texting". If you have a lot of product information for an item, then some of the data might not display.

    If you need further assistance on your linesheet PDF file, feel free to email us at [email protected].

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  • What is Subteam?

    If your company has various sales teams, and youdon'twant members of one team to see the other teams order or be able to report on their sales numbers, you can set up differentsubteamsfor each team.

    Subteams are used for selling divisions and assigned on a brand rep level. Therefore, you may set up as many subteams as you like to fit your needs for the amount of rep groups you have for your brand.

    How do you use Subteams?

    Visibility control over different rep's accounts and orders in their assigned subteam

    For example: If 3 sales reps are assigned to northest subteam, then the 3 sales reps will only be able to view each other's accounts and orders in this subteam.

    If you have multiple reps in different regions, then we may suggest adding multiple subteams for visibility reasons. Therefore, your 3 sales reps in the northeast subteam will not be able to view the accounts and orders in another southwest subteam.

    There are 3 different permission settings we may turn on/off for your brand users (admins, sales managers, sales reps) in our backend for your subteams : orders, companies, and campaigns.

    Orders: The ability to see the subteam's orders.

    Companies:Ability to view all companies and buyers associated with your subteam

    Campaigns:Brand user can only see their campaigns and those made by other users on their subteam.

    If you would like any of these permission settings to be updated, feel free to email [email protected] for further assistance.

    You may also reference our other help article to get you started with setting up subteams on your portal: https://helpdesk.nuorder.com/hc/en-us/articles/115005734306-How-to-Create-a-Subteam-

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  • When you are viewing all line sheets on the "Linesheets" tab, you will see the linesheet cover photo as the image displayed in the thumbnail for each linesheet. However, if you would like to upload a different image for this, you can do this in the linesheet settings.

    Select "View Linesheet Settings" when viewing the line sheet you would like to update the thumbnail for. In the linesheet settings, you will see "Catalog Portrait Image". You can upload an image here by dragging and dropping or selecting the box.

    After you upload the image, you'll see it reflected on the main linesheets page as the thumbnail image.

    File restrictions:

    Min width 240px

    Min height 240px

    Accepts file types JPG, JPEG, PNG

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  • Yes. If a sales rep is removed from NuORDER, then added back at a later time with the same email address, their old orders will still be assigned to them.

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  • Certain filters will be automatically added to you products tab when your portal is created. Below is a list and description of all available filters.

    Availability

    The availability filter will allow you to filter through the product gallery by immediate, future, or pre-book. This data is coming from your inventory data. If you see any incorrect information here, first review your inventory data for errors.

    Deliveries

    Deliveries allows you to search based on items available in specific deliveries. You will see a date range and will select specific dates you'd like to search through.

    Season

    This filter allows you to search based on the season assigned to a style. This data is coming from your product data, so if you see any discrepancies, first review your product data. Only active seasons will show up, so if you'd like to archive a season and hide it from your filter, you can archive all products in that season.

    Department

    The departments filter allows you filter based on department assigned to each product. This information is assigned in your product data. All active department will show up in this filter.

    Category

    Similar to department, category will show all active product categories in your product data. To remove a category, you must archive all product with that category.

    Visibility

    The visibility filter allows you to filter through only active, online in-active, and all products. Inactive products include products listed as disabled. They will also include products with no inventory if you have "hide products with no inventory" turned on in your Inventory Settings.

    If you have a custom field setup and wouldlike to add it as a filter, contact [email protected].

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  • Order Minimum and Maximum rules are set by Brand Admins to specify rules for buyers when placing orders on NuOrder. As an Admin user, you can enable these specifications by going into Brand Admin> Settings> Order Min Max Rules.

    From here, you have the option to select which type of rule you wish to create and at which level. My example below shows a rule that is currently set up at the Size level, that restricts users from ordering any less than 4 quantities per size for the style number "1002".

    Once completed, be sure to click save!

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