-20
NPS
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NYC Department of Education
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About NYC Department of Education's Brand
Brand at a Glance
89%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
NYC Department of Education NPS
NYC Department of Education's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether NYC Department of Education's customers would recommend using the product based on a scale of -100 to 100.
NYC Department of Education Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
NYC Department of Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Jul 2021 -33 | Jul 2021 | -33 |
Sep 2021 0 | Sep 2021 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
Dec 2023 -43 | Dec 2023 | -43 |
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -33 | Feb 2024 | -33 |
May 2024 -20 | May 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NYC Department of Education Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of NYC Department of Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NYC Department of Education Product Quality
3.4/5
NYC Department of Education has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock NYC Department of Education's overall Product Quality score rated by its users and customers.
NYC Department of Education Product Information
NYC Department of Education’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.schools.nyc.gov/
- Company Size
- 10,000+ Employees
Industry
Tech
Education Management
NYC Department of Education Pricing
NYC Department of Education ROI & Value For Money
3.3/5
NYC Department of Education has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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NYC Department of Education Customer Satisfaction (CSAT)
NYC Department of Education Customer Satisfaction (CSAT) Score
50 / 100
NYC Department of Education has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NYC Department of Education Customer Service
3.5/5
NYC Department of Education has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NYC Department of Education's overall Customer Service score rated by its users and customers.
About NYC Department of Education's Customer Service
Website
https://www.schools.nyc.gov/
NYC Department of Education as an Employer
2.9/5
NYC Department of Education has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of NYC Department of Education
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
NYC Department of Education scored a -20 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of NYC Department of Education would recommend the brand to a friend. ENPS measures how likely NYC Department of Education employees would recommend working at NYC Department of Education to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 23% | Promoters |
|---|---|
| 22% | Passive |
| 55% | Detractors |
