-100
NPS
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Objective Paradigm
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About Objective Paradigm's Brand
Objective Paradigm (OP) meets their client’s tech hiring demands through customized services such as Dedicated Recruiting Services (DRS), Direct Hire, and Talution IT Staffing Services. Headquartered in Chicago, IL, OP, employs over 50 passionate recruiters, researchers, and hiring experts serving companies large and small across the nation.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Objective Paradigm NPS
Objective Paradigm's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Objective Paradigm's customers would recommend using the product based on a scale of -100 to 100.
Objective Paradigm Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Objective Paradigm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Objective Paradigm Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Objective Paradigm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Objective Paradigm Product Quality
3.2/5
Objective Paradigm has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Objective Paradigm's overall Product Quality score rated by its users and customers.
Objective Paradigm Product Information
Objective Paradigm’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.oprecruiting.com/
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Objective Paradigm Pricing
Objective Paradigm ROI & Value For Money
2.2/5
Objective Paradigm has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Objective Paradigm's overall ROI score rated by its users and customers.
Objective Paradigm Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Objective Paradigm Customer Service
2.2/5
Objective Paradigm has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Objective Paradigm's overall Customer Service score rated by its users and customers.
About Objective Paradigm's Customer Service
Address
200 W Jackson Blvd, Chicago, IL 60606
Website
http://www.oprecruiting.com/
Phone Number
7735726400
Objective Paradigm's Social Links
Objective Paradigm as an Employer
4.7/5
Objective Paradigm has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Objective Paradigm scored a -100 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of Objective Paradigm would recommend the brand to a friend. ENPS measures how likely Objective Paradigm employees would recommend working at Objective Paradigm to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 87% | Promoters |
|---|---|
| 13% | Passive |
| 0% | Detractors |
