-70
NPS
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Octapharma Plasma
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About Octapharma Plasma's Brand
Octapharma Plasma collects life-saving medicines for patients.
Brand at a Glance
82%
Customer Loyalty
1.5/5
Product Quality
1.8/5
Pricing
1.5/5
Customer Service
Octapharma Plasma NPS
Octapharma Plasma's Net Promoter Score (NPS) is a -70 with 13% Promoters, 4% Passives, and 83% Detractors. Net Promoter Score tracks whether Octapharma Plasma's customers would recommend using the product based on a scale of -100 to 100.
Octapharma Plasma Overall NPS
| 13% | Promoters |
|---|---|
| 4% | Passives |
| 83% | Detractors |
Octapharma Plasma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -72 | Oct 2023 | -72 |
Nov 2023 -72 | Nov 2023 | -72 |
Dec 2023 -72 | Dec 2023 | -72 |
Jan 2024 -72 | Jan 2024 | -72 |
Feb 2024 -72 | Feb 2024 | -72 |
Apr 2024 -72 | Apr 2024 | -72 |
May 2024 -72 | May 2024 | -72 |
Jul 2024 -69 | Jul 2024 | -69 |
Dec 2024 -69 | Dec 2024 | -69 |
May 2025 -69 | May 2025 | -69 |
Jan 2026 -69 | Jan 2026 | -69 |
May 2026 -69 | May 2026 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Octapharma Plasma NPS by Gender
Male customers rated Octapharma Plasma's NPS 3 points higher than Female customers.
Male
-74
Octapharma Plasma's NPS was rated -74 by Male customers on Comparably.
10%
Promoters
6%
Passives
84%
Detractors
Female
-77
Octapharma Plasma's NPS was rated -77 by Female customers on Comparably.
11%
Promoters
1%
Passives
88%
Detractors
Octapharma Plasma NPS by Ethnicity
Octapharma Plasma's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Hispanic or Latino -51 | Hispanic or Latino | -51 |
African American/Black -64 | African American/Black | -64 |
Native American -100 | Native American | -100 |
Other -96 | Other | -96 |
Octapharma Plasma NPS by Age
Octapharma Plasma's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Octapharma Plasma NPS by Usage
Octapharma Plasma's NPS was rated the highest by customers who have used Octapharma Plasma's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -73 | Less than 1 Year | -73 |
1 to 2 Years -86 | 1 to 2 Years | -86 |
2 to 5 Years -62 | 2 to 5 Years | -62 |
5 to 10 Years -77 | 5 to 10 Years | -77 |
Over 10 Years -100 | Over 10 Years | -100 |
Octapharma Plasma Customer Reviews
Out of the 36 Octapharma Plasma customer reviews 5 were positive and 31 were constructive. Octapharma Plasma customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Octapharma Plasma Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Octapharma Plasma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Octapharma Plasma Customer Loyalty Score by Gender
Female customers rated Octapharma Plasma's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Octapharma Plasma.
Male
82%
Yes
Female
87%
Yes
Octapharma Plasma Customer Loyalty Score by Ethnicity
Octapharma Plasma's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Octapharma Plasma.
84
out of 100
Caucasian
88
out of 100
Hispanic or Latino
88
out of 100
African American/Black
82
out of 100
Native American
70
out of 100
Other
Octapharma Plasma Customer Loyalty Score by Age
Octapharma Plasma's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Octapharma Plasma.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 94% | 18-25 | 94% |
26-30 65% | 26-30 | 65% |
31-35 85% | 31-35 | 85% |
36-40 82% | 36-40 | 82% |
41-45 92% | 41-45 | 92% |
46-50 91% | 46-50 | 91% |
51-55 75% | 51-55 | 75% |
56-60 83% | 56-60 | 83% |
61-65 90% | 61-65 | 90% |
66+ 78% | 66+ | 78% |
Octapharma Plasma Customer Loyalty Score by Usage
Octapharma Plasma's Customer Loyalty score was rated the highest by customers who have used Octapharma Plasma's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Octapharma Plasma Customer Loyalty Score by Industry
Octapharma Plasma's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Transportation industry customers.
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Octapharma Plasma Product Quality
1.5/5
Octapharma Plasma has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Octapharma Plasma Product Information
Octapharma Plasma’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Octapharma Plasma's product the highest. Reviewers from the Tech industry rated Octapharma Plasma the lowest at 1.6.
- Website
- http://octapharmaplasma.com
- Company Size
- 5,001-10,000 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Octapharma Plasma Product Quality
Octapharma Plasma's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Restaurants industry.
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Ranked Octapharma Plasma Product Quality the Highest
Ranked Octapharma Plasma Product Quality the Lowest
Octapharma Plasma Product Quality Score by Gender
Octapharma Plasma's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Octapharma Plasma Product Quality Score by Ethnicity
Octapharma Plasma's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Octapharma Plasma.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Octapharma Plasma Product Quality Score by Age
Octapharma Plasma's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Octapharma Plasma.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Octapharma Plasma Product Quality Score by Usage
Octapharma Plasma's Product Quality score was rated the highest by customers who have used Octapharma Plasma's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Octapharma Plasma Product Quality Score by Industry
Octapharma Plasma's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Restaurants industry customers.
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Octapharma Plasma Pricing
Octapharma Plasma ROI & Value For Money
1.8/5
Octapharma Plasma has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Octapharma Plasma's overall ROI score rated by its users and customers.
Octapharma Plasma Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Octapharma Plasma.
Quick Insights into Octapharma Plasma ROI
Octapharma Plasma's ROI score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.
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Ranked Octapharma Plasma ROI the Highest
Ranked Octapharma Plasma ROI the Lowest
Octapharma Plasma ROI Score by Gender
Male customers rated Octapharma Plasma's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Octapharma Plasma.
Male
1.9/5
Female
1.7/5
Octapharma Plasma ROI Score by Ethnicity
Octapharma Plasma's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Octapharma Plasma.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Native American 1.6 | Native American | 1.6 |
Other 1.6 | Other | 1.6 |
Octapharma Plasma ROI Score by Age
Octapharma Plasma's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Octapharma Plasma.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.7 | 18-25 | 1.7 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.6 | 46-50 | 1.6 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.4 | 61-65 | 2.4 |
66+ 1.5 | 66+ | 1.5 |
Octapharma Plasma ROI Score by Usage
Octapharma Plasma's ROI score was rated the highest by customers who have used Octapharma Plasma's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Octapharma Plasma ROI Score by Industry
Octapharma Plasma's ROI score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
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Octapharma Plasma Customer Satisfaction (CSAT)
Octapharma Plasma Customer Satisfaction (CSAT) Score
18 / 100
Octapharma Plasma has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
6%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
12%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Octapharma Plasma Customer Satisfaction
Octapharma Plasma's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Warehousing industry.
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Ranked Octapharma Plasma Customer Satisfaction the Highest
Ranked Octapharma Plasma Customer Satisfaction the Lowest
Octapharma Plasma Customer Satisfaction Score by Gender
Male customers rated Octapharma Plasma's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Octapharma Plasma.
16 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 17% | |
Very Dissatisfied | 63% |
8 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 11% | |
Very Dissatisfied | 75% |
Octapharma Plasma Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Octapharma Plasma's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
8%
Satisfied
1%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
16%
Very Dissatisfied
74%
CSAT according to Hispanic or Latino
Octapharma Plasma's Customer Satisfaction (CSAT) score was rated 27% according to Hispanic or Latino users and customers.
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27 / 100
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
28%
Very Dissatisfied
36%
CSAT according to African American/Black
Octapharma Plasma's Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.
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14 / 100
Very Satisfied
13%
Satisfied
1%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
9%
Very Dissatisfied
70%
CSAT according to Native American
Octapharma Plasma's Customer Satisfaction (CSAT) score was rated 20% according to Native American users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
CSAT according to Other
Octapharma Plasma's Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Octapharma Plasma.
5 / 100
Very Satisfied
0%
Satisfied
5%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
86%
Octapharma Plasma Customer Satisfaction Score by Age
Octapharma Plasma's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Octapharma Plasma.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 17% | |||||||||||||||
| 26-30 | 6% | |||||||||||||||
| 31-35 | 6% | |||||||||||||||
| 36-40 | 18% | |||||||||||||||
| 41-45 | 15% | |||||||||||||||
| 46-50 | 5% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 16% | |||||||||||||||
| 66+ | 0% |
Octapharma Plasma Customer Satisfaction Score by Usage
Octapharma Plasma's Customer Satisfaction score was rated the highest by customers who have used Octapharma Plasma's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Octapharma Plasma Customer Satisfaction Score by Industry
Octapharma Plasma's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Octapharma Plasma Customer Satisfaction Score by Industry",
"text": "Octapharma Plasma's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Warehousing industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Accounting",
"groupId": 495,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Chemicals",
"groupId": 506,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Chemicals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Warehousing",
"groupId": 570,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Octapharma Plasma's Customer Satisfaction score is rated by Warehousing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Octapharma Plasma Customer Service
1.5/5
Octapharma Plasma has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Octapharma Plasma's overall Customer Service score rated by its users and customers.
About Octapharma Plasma's Customer Service
Address
Charlotte, NC
Website
http://octapharmaplasma.com
Phone Number
(704)654-4600
Quick Insights into Octapharma Plasma Customer Service
Octapharma Plasma's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Tech industry.
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Ranked Octapharma Plasma Customer Service the Highest
Ranked Octapharma Plasma Customer Service the Lowest
Octapharma Plasma Customer Service Score by Gender
Octapharma Plasma's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Octapharma Plasma.
Male
1.5/5
Female
1.5/5
Octapharma Plasma Customer Service Score by Ethnicity
Octapharma Plasma's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Octapharma Plasma.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Octapharma Plasma Customer Service Score by Age
Octapharma Plasma's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Octapharma Plasma.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Octapharma Plasma Customer Service Score by Usage
Octapharma Plasma's Customer Service score was rated 1.5 stars by customers who have used Octapharma Plasma's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Octapharma Plasma Customer Service Score by Industry
Octapharma Plasma's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Octapharma Plasma as an Employer
Consumer vs. Employees
Octapharma Plasma scored a -70 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Octapharma Plasma would recommend the brand to a friend. ENPS measures how likely Octapharma Plasma employees would recommend working at Octapharma Plasma to a friend.
Net Promoter Score
-70
NPS Score
| 13% | Promoters |
|---|---|
| 4% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 20% | Promoters |
|---|---|
| 12% | Passive |
| 68% | Detractors |
