28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Odessa
Marketing or Exec? Claim Your Free Account
About Odessa's Brand
Odessa offers lease accounting and asset management software for financial institutions.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Odessa NPS
Odessa's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Odessa's customers would recommend using the product based on a scale of -100 to 100.
Odessa Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Odessa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Nov 2021 66 | Nov 2021 | 66 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 40 | Jan 2023 | 40 |
Sep 2023 49 | Sep 2023 | 49 |
Sep 2024 29 | Sep 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Odessa Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Odessa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Odessa Product Quality
3.7/5
Odessa has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Odessa's overall Product Quality score rated by its users and customers.
Odessa Product Information
Odessa’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.odessainc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Odessa Pricing
Odessa ROI & Value For Money
4.2/5
Odessa has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Odessa's overall ROI score rated by its users and customers.
Odessa Customer Satisfaction (CSAT)
Odessa Customer Satisfaction (CSAT) Score
80 / 100
Odessa has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Odessa Customer Service
5/5
Odessa has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Odessa's overall Customer Service score rated by its users and customers.
About Odessa's Customer Service
Address
50 S 16th St, Ste 1900, Philadelphia, PA 19102
Website
http://www.odessainc.com/
Phone Number
(215) 231-9800
Odessa's Social Links
Odessa as an Employer
4.6/5
Odessa has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Odessa scored a 28 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Odessa would recommend the brand to a friend. ENPS measures how likely Odessa employees would recommend working at Odessa to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 60% | Promoters |
|---|---|
| 28% | Passive |
| 12% | Detractors |
