OfferUp FAQs

OfferUp is committed to maintaining an inclusive and respectful community. Here's a few tips to help foster an enjoyable experience for everyone:

Be courteous.

If you change your mind on an offer, politely let the seller know so they can work with other buyers.

If you're running late to meet someone, keep the other person updated.

We know it can be frustrating when things go wrong. Although it's uncommon, if you have a problem with an item after a sale, try to work it out with the seller in a calm, respectful way. In most cases, they'll be open to finding a solution.

In addition, when using OfferUp and interacting with buyers, sellers, or employees, please refrain from any of the below:

Profanity or hate speech

Threats of violence or actual violence

Harassment, such as:

Targeting another person with complaints about items that were not purchased or expressing opinions about items with no intent to purchase

Sexual harassment or any comments related to another persons looks, relationship status, etc.

Other comments not related to the item

Pressuring a seller to make a sale

Spam and unsolicited offers, such as:

Unsolicited messages sent to potential buyers, including those of a commercial nature

Impersonation of another buyer, seller, OfferUp employee, or other entity in communications

Any other misleading, fake, or malicious communication

Use of disallowed content in your public profile or custom profile link. Examples include:

Offensive or vulgar profile names, links,or photos, or those that infringe on the intellectual property rights of others

Use of the OfferUp name or image

Inclusion of personal contact details

Posting another person's private information, including contact information

We may remove content that violates these guidelines. In severe cases or repeated violations, we may suspend or cancel an account or take other action. For more information, please see our Terms of service.

How to help

Maintaining a strong community is important to us. If you run into any suspicious behavior or items, please let us know. You can also block any user so they can't contact you in the app. Users won't know when you've reported or blocked them. How to report a person or item

Related links

Prohibited items guidelines

Send a message

Tap in the message box at the bottom of the screen

Enter your message

Tap Send when you're done

In the OfferUp app, the other person can't see your phone number, email address, or other contact info. So your identity and credentials stay safer. We recommend against revealing your personal information through OfferUp.

Learn more

Tips for messaging

Choose a place to meet

What if they don't respond?

Report a person

Jump to a section:

Subscribe to Promote Plus

Use Promote Plus

Cancel a subscription

Promote any item for as long as you like using Promote Plus.

With Promote Plus, you always havea promotion available. Use it so buyers will see your item higher up in their feed or their search results. You can swap the items you promote at any time. Promote Plus is a paid monthly subscription that you can cancel at any time through your app store.

We offer Promote Plus in two levels: 1 item and 5 items. Promote Plus 1-item lets you promote any item you want, one at a time, month after month, for as long as you like, with unlimited swaps from item to item.

Promote Plus 5-item gives you the exact same power applied to 5 items at once. You can swap any of those 5 items, as often as you like, for other itemsyou'veposted. You can promote 2 cars at any one time, and any combination of any other items.

Note: We are constantly adding and testing new features, so some features may not be available to all users.

Subscribe to Promote Plus

Tap Sell faster on an item youre selling

Tap the Promote Plus button to subscribe

Pay for your subscription through your app store

Once the payment is complete, youll be subscribed to Promote Plus, and the item you were selling will be marked as Promoted. If you subscribe to Promote Plus 5-item, well also automatically promote the 4 next-highest-priced items.

Use Promote Plus

Once youre subscribed, use Promote Plus to promote a new item or change which item youre promoting.

At the bottom of the screen, tapOffers, then tapSelling

Tap any item youre selling, then tapPromote

Go to the Promote Plus line and tap Use

If youre already using Promote Plus with another item, confirm that you want to promote this one instead. Tap Promote to continue.

Your promotion will begin, and buyers will start seeing your item in promotional spots. For easy reference, youll also find your Promote Plus item at the top of your Selling tab.

After your promoted item sells, or if you want to move your promotion to another item, view any of the other items youre selling and Use your Promote Plus option there.

Cancel Promote Plus

As with most apps, your app store will handle any changes or cancelations.You can change from a 1-item plan to a 5-item plan, or vice-versa--or cancel Promote Plus altogether.

To change or cancel Promote Plus

Visit your app store and follow the instructions:

Apple

Android

Your Promote Plus benefits will continue until the end of your current billing period. Then your monthly payments will stop, and if you have a Promote Plus promotion running, it will end. You can still re-subscribe at any time, or buy individual, limited-timepromotions for any items youre selling.

Important: All Promote Plus subscriptions begin with a 3-day free trial. App stores typically process cancelations IF they're requested 24 hours before a free trial ends.If you would like to cancel Promote Plus without being charged, please make sure to ask for the cancelation within 2 days of starting the trial.

For questions about your promotions

To ask us about promotions, use the Contact Us button below.

Related links

Promote your item on OfferUp

Sell your items faster

To change your payment method on OfferUp:

Log in to the OfferUp app

Tap How shipping works for sellers Account

Tap Payments and receipts

To add a new card, tap Add Credit/Debit Card and follow the steps

To remove an old card, tap the card info, then Delete

Related links

Paying for shipped items

How shipping works for buyers

Use OfferUps promotional tools to make your item go to the top of the list, stand out, and get seen more often.

Promote

Show your item more often and get featured placement in the browse and search results. Pick a promotion that's the right length for you. More about Promote

Promote Plus

Get all the benefits of promotion, for as long as you want. Subscribe to Promote Plus and always have a promotion available for one of your items. More about Promote Plus

Here's how to review everythingyou'vebought, sent questions about, or saved.

Open offers

To see what youre buying, have asked a seller about, or recently bought:

Tap Save items to Boards Offers, then Buying.

Tap any item for details. You can also read messagesyou'veexchanged about it, or share it with other people.

If you want to move old info out of your Buying tab, you can archive it.

Boards and saved items

To see itemsyou'vesaved and collected into Boards:

Tap Offers, then Boards.

Tap the name of any Board you created, or open your Quick Save Board.

Tap any item in the Board to view details.

Related links

We understand how important it is to keep your information safe and secure. That's why we ask our community members to follow these guidelines for account security:

Never share your OfferUp login information.

Remember that OfferUp will never contact you by email, in-app message, phone, or text message to ask for account info such as your username and password.

Make sure that the web page youre using says secure before logging in with your OfferUp, Google, or Facebook passwords.

If you have any doubt that an email or message is legitimately from OfferUp, please don't click links in the message, open attachments, or respond.

Check your account regularly to verify your information and posts. If you see changes you didn't make or messages you didn't send, it's time to get in touch with OfferUp.

Deactivate your account if you decide not to use it. You can always reactivate it later when you're ready.

Always remember to log out of OfferUp if youre on a shared or public device, and don't let others sign into their accounts through your device.

Communicate with OfferUp buyers and sellers using OfferUp's in-app messaging system. Please don't share your personal contact information in a post or in a chat with a buyer or seller.

If you believe your account has been compromised, please reach out to OfferUp support right away by using the Contact Us button at the bottom of this article so we can help.

Related links

What should I do if I think my account might be compromised?

Emails and notifications from OfferUp

Check someones reputation before doing business

In any marketplace, a person's reputation is almost as important as what they are buying or selling. To get to know someone on OfferUp, check their profile to see ratings, positive reviews, and more.

Enhanced profiles

Ratings

Ratings are the average number of starsyou'veearned from other people on OfferUp, followed by the number of people who have rated you. About ratings

Positive reviews

When someone rates you on OfferUp, they can also add specific notes like On time and Communicative. About reviews

TruYou and other badges

Even before your first purchase or sale, you can show people you can be trusted by adding info to your profile. Earn badges by confirming contact details with us, joining TruYou, and more. About TruYou

Profile picture

Help people get a sense of who you are by adding a profile picture and a background image. Add a profile photo

Response time

It helps to know how long it usually takes someone to respond to messages. Check their profile to see notes about their typical communication times, such as Responds within 1 hour.

Related links

Make your profile 100% complete

On our blog:

A rating on OfferUp is the average number of gold stars someone has been rated. The number next to the stars shows how many people have rated them.

For example, Torrey has been rated by 20 people, with an average of 5 stars.

Incorrect ratings or reviews

After someone buys or sells something, the app asks them to rate the other person. Each person can choose to give up to 5 stars, and can choose to include other review notes. People can only give whole numbers of stars. If you see a half star in someones rating, thats from averaging multiple different ratings.

When someone has more than one sale with the same person, that person can rate them for each sale. The number following the stars will only increase by one, and will be counted at the first time that the person rates them. The number of stars for each item will be averaged with all other stars earned.

At this time, there's no way to see which people gave which ratings or reviews.

Related topics

View your profile

Rate and review other people

Afteryou'vefinished a sale with someone on OfferUp, help build each others reputations by giving ratings and reviews.

Ratings are represented with gold stars. You can give as many as 5 for a good experience. To leave a review, pick words that describe your experience, like on time or communicative. Ratings and good reviews show on a persons profile, so other people on OfferUp can see what its like to do business with them.

Rate a seller

When a seller marks an item as sold to you, you'll get a notification and be asked to rate and review them.

Go to Incorrect or missing ratings or reviews Inbox

Tap the notification

Tap the number of stars you'd like to rate your seller.

Tap any of the words that describe your experience with the seller.

Rate a buyer

After you complete a sale with someone, you can rate and review them.

Go to Offers

Tap the item you sold

Tap Rate Buyer. If you don't see the option, you've already rated them.

Tap the number of stars you'd like to rate them.

Tap any of the words that describe your experience with the buyer.

Report issues

If you had problems with a buyer or seller or encountered bad behavior with someone on OfferUp, let us know by sending a report. More about reporting

Related links

About ratings

Archiving helps you clean up your Offers and manage your sales. When you archive an item from either your Selling or Buying tab, the item and any messages about it will be moved to your Archive folder.

For sellers, archiving an item also automatically unlists it, which ends the sale and removes it from future search results. You'll still be able to look up the item in the future and re-list it, but buyers won't be able to see it unless they sent you a message about it.

How to archive

Tap Find messages Offers

Tap either the Buying or Selling tab to find the item you'd like to archive

Tap the items photo and select Archive from the menu

If you were selling the item, confirm that you want to archive the listing and end the sale

This will move the item and any messages about it to your Archive. Any alerts or notifications about it will also be removed. Note that messages can't be archived individually.

Note: Sold items are automatically archived after 2 weeks. Your items are never deleted, you will always have access to them in your archived folder.

Related links

Unarchive an item or message

Add info to your profile to make it 100% complete.

Profile photo. To add your photo, tap Complete an OfferUp meetup Account, then tap the generic profile photo and follow the steps. For more info, see Add or change your profile photo

Phone number. Tap Account, then tap Confirm phone and follow the steps. For more info, see Verify your phone number

Email address. Tap Account, then tap Confirm email and follow the steps. For more info, see Change your OfferUp email address

Facebook account. Tap Connect to Facebook and follow the steps.

TruYou. Tap Account, then tap Join TruYou and follow the steps, including taking a selfie and photos of your official ID. For more info, see About TruYou

Related topics

Protecting your privacy

OfferUp Privacy Policy

On our blog: Enhanced profiles and

Sell your items on OfferUp with a few easy steps.

Post your item

To post your item, tap Expert selling tips in the app and follow the steps on how to post.

To get more views and reach even more buyers, consider promoting your item to sell it faster.

Selling your item

Once your item is live on OfferUp, heres how the sale works:

You'll get questions or offers from interested buyers as messages right in the app. Find messages

Reply to these messages to answer any questions, then agree on a price with a buyer.

If youre meeting your buyer in person:

Use the app to find a meeting location and agree on a time to meet. If the item is large or heavy, help out with plans to lift or move it. Send a meeting location

When you meet, let the buyer check out the item. If needed, be ready to provide documentation or set up a third-party inspection.

If you and the buyer agree to the sale, swap the item and payment in person.

If the sale doesn't work out, be polite, and don't be discouraged. There are many more potential buyers out there.

If youre shipping your item:

When you accept a buyers offer, theyll be charged through the app.

Ship the item using the label we send to you. How shipping works for sellers

The buyer has 2 days to inspect the item after it's delivered. How buyer protection works

Well notify you when your money is securely sent to your account. Get paid after shipping

When the sale is done, mark the item as sold. We'll let any other interested buyers know.

Rate the buyer. It helps build community trust and gives the buyer the option to rate you, too. Rate and review other people

Your item will show as sold in your Selling tab. It will stay there for a short time for yourreference before being moved to your Archive. You can also archive it yourself. More about archiving

Related links

Promote items to sell them faster

When you ship items on OfferUp, buyers pay you through the app. Your transaction isprivate--youdon'thave to exchange account information with buyers.

How shipping works for sellers

How it works

Ship it: When you accept an offer, well authorize the buyers payment and hold it until you ship. Don't wait until the last minute to ship! The shipping carriermight not scan your item the day you drop it off, and your payment depends on the item being scanned.

Deliver: When the item gets there, buyers have 2 days to evaluate it before the sale is final. How buyer protection works

Get paid:Your money will transfer to your deposit account within 5 business days.

Payment status

After youacceptan offer, to check whenyoull get paid,tapWheres my money? in your messages with the buyer.

Youll see the final payment amount youll get, andany fees you're paying.

Well remind you if you need to add deposit info, ship the item, or anything else.

When your moneys on the way, well show the current status and the estimated timeline for your payment to arrive.

Payments are delayed on weekends andholidays.

Note: We are constantly adding and testing new features, so you might not always see some features.

How long does it take?

Always check the system messages in your item Chat thread for the latest status information.

Here's a general timeline for what to expect:

Your buyer gets the item and has 2 days to inspect* it.

The sale is marked complete and the payment starts processing (5-6 days left).

You'll get another message when the payment is scheduled (4-5 days left).

You'll get another message when the money is deposited (1-2 days left).

Your bank finishes processing the deposit and the money's available.

*If the buyer asks you for a refund or files a Buyer Protection Claim, this timeline is no longer valid. But if they got what they expected from the item, the timeline above applies.

Deposits

The first time you ship, set up your deposit account by adding a debit card or bank info to your OfferUp account.

You must provide your deposit information within 90 days of a sale.

Questions

To check when your payment will arrive, tapContact Usbelow and choose When will I get paid.

Have your transaction ID. To find it, go to your message thread about the item and tap View receipt.

Related topics

Auto sellers on OfferUp have multiple options for listing cars. List a limited number of cars for free, pay per post for additional listings, or sign up as a dealer to get additional support and show buyers right away that youre a trusted seller.

Free listings and Pay per post

Our free car listings are recommended for sales by owner. Use our custom tools to include all the information that buyers are looking for. How to list vehicles

Onceyou'vereached the maximum number of free car listings, youll see the option to pay for additional listings. Each car you post will incur a listing fee. You can pay for each post through the app.

Note: We are constantly adding and testing new features, so some features may not be available to all users.

Dealer registration

Auto dealers intending to post large numbers of cars or who are interested in additional business support should sign up as a dealer.

When you sign up, well ask for info about your business and your needs, and well contact you to discuss costs and complete your registration.

Type your question in the search box above Tips: For better results, type more than one word and use a question phrasing. If you don't find a match, try phrasing your question differently.

When you agree on an offer, you need a place to meet. Find a good spot with the app and share it through Messages.

Suggest a specific place to meet

Tap Find a Community MeetUp Spot and open your messages with the person youll be meeting.

Tap at the bottom of the screen to pick a location. You'll see a map centered on where you are.

To pick a suggested location from the map, tap its icon. Any official Community MeetUp Spots will be marked in green. More about Community MeetUp Spots

To search, tap the search field and type a business name or street address. Any recommended spots will be highlighted.

Select the location you prefer, then tap Send.

Both of you will get a link to the location in your messages. Tap View Map to see details.

Tips for the meeting

Meet at a well-lit public location with lots of people around, like a cafe, shopping mall or police station.

If you're buying a large item, bring a friend to help lift it.

When leaving for your location, use OfferUp messages to tell the other person you're on your way.

If you're running late, let the other person know.

Related links

OfferUp sends email and in-app notifications when we have something important to share. We'll let you know when buyers or sellers have contacted you, and we'll send relevant reminders and news to help you get the most out of OfferUp.

But OfferUp will never contact you by email, in-app message, phone, or text message to ask for your username, password, or other account info. Be cautious about emails or in-app messages that ask for your OfferUp username and password. Remember, we don't need to ask you for your credentials if you are already logged in.

If you have any doubt that an email or message is legitimately from OfferUp, delete it. Please don't respond, click links in the message, or open attachments.

If you're browsing OfferUp on the web, sign in on the home page. Always sign out after using a shared device.

Related links

What are notifications?

What should I do if I think my account might be compromised?

How can I maintain a secure account?

Check someones reputation before doing business

OfferUp is an inclusive community that welcomes users from all backgrounds. To build a respectful mobile marketplace, posts that contain foul language or that promote hatred, violence, or discrimination are not allowed. This includes posts that support hate or discrimination toward others based on age, race, ethnicity, national origin, religion, gender, gender identity, disability, or sexual orientation, or items that promote or glorify organizations with such views. Examples:

Posts containing racial slurs

Posts promoting intolerance or discrimination

Items that promote, support, or commemorate groups with views of hatred or intolerance (for example Nazi, Neo-Nazi, or KKK groups)

Items that depict or glorify violence against people or animals

See our full list of prohibited items.

Help keep our community strong

If you see a prohibited item on OfferUp, please report it in the app. On that items page, tap Community guidelines Report, then Prohibited on OfferUp, then Done. For more information on reporting users and items, please see Reporting/blocking users and items.

For additional restrictions on behavior such as profanity and harassment, please see .

Non-compliance

Posts that violate any of our guidelines, policies, or terms may be removed at our discretion. Additional actions may be taken for severe or repeat offenses.

Items that pose health and safety concerns or that are regulated or illegal are not allowed on OfferUp. These include but are not limited to:

Firearms, no exceptions

Knives primarily used as weapons or for self-defense. Note: Cutlery, kitchen, and utility knives are generally permitted

Mace, pepper spray, bear spray, tasers, and other weapons used to subdue humans or animals

Paintball guns, BB guns, guns that fire blanks, Airsoft Guns, and all related ammunition and accessories

Sporting weapons such as bows and arrows, crossbows, and archery items

Swords, if sharpened or functional. Note: Decorative blunt swords are generally permitted

Weapon parts and accessories, including any item that attaches to a firearm, ammunition, bullets, clips, arrows, and bolts

Body armor, including Kevlar and other tactical and protective vests, except protective clothing for sporting activities

Regulated chemicals, poisons, or substances

New or used airbagssold separately from a vehicle

Hazardous materials such as:

Fireworks

Explosives

Recalled items

Items subject to recall

Items deemed to pose significant health or safety risks to others

See our full list of prohibited items.

Help keep our community strong

If you see a prohibited item on OfferUp, please report it in the app. On that items page, tap Community guidelines Report, then Prohibited on OfferUp, then Done. For more information on reporting users and items, please see Reporting/blocking users and items.

For additional restrictions on behavior such as profanity and harassment, please see .

Non-compliance

Posts that violate any of our guidelines, policies, or terms may be removed at our discretion. Additional actions may be taken for severe or repeat offenses.

Recommendations to help your buying experience go smoothly.

Shop smart

Take a good look at the photo, description, and condition of anything youre interested in. The photo should show the actual item for sale, not a catalog photo.

If anythings unclear or you want more details, tap Ask to message the seller. Tips for messaging

Read reviews of similar items online so you know what to expect.

For high-value items, get an experts feedback. For example, if you're buying a cell phone, plan to meet at a carrier store to have the phone verified as unlocked and in working order. For expensive antiques or jewelry, get a certified appraisal. Buying guides

Connect with sellers

Read the sellers profile to get to know more about them, see the ratings and badges theyve earned, and take a look at their other listings. More about reputation

Use OfferUps messaging system to ask about items you like, or to make arrangements to buy and meet up.

If you want a closer look at something before you offer, message the seller to ask them to add an additional photo to the listing. Let them know if there are particular details youd like to see.

We strongly recommend not exchanging personal information. Communicating outside of OfferUp makes it more difficult for us to protect your information and puts you at greater risk of fraud and other security issues.

Negotiate prices

If an items price is negotiable, the sellers listed price can be considered a rough guideline.

Be fair. If you have an idea of the item's value, don't make a lowball offer. The seller will be less likely to respond.

If the seller has set a very low price for an item clearly worth more, offer a reasonable price.

Be respectful and open to counter-offers.

Meet and pay

We recommend meeting at a public location like a cafe or shopping mall. For high-value items, consider meeting at a police station or official Community MeetUp Spot.

If you are purchasing a large item, bring a friend to help lift.

When youre on your way, inform the seller how long it should take you to get there. If you're running late, please let the seller know so nobody is kept waiting.

Inspect the item in person when you meet. You have the option to politely decline to buy if itisn'twhat you want.

OfferUp does not recommend paying with gift cards, personal/certified checks, cashless systems outside of OfferUp, or wire transfers such as Western Union or MoneyGram, as these payment methods can be more risky.

Once money has been exchanged for an item, the sale is final. Resolve any questions or issues with the seller before you pay.

Report problems

If you find an item on OfferUp that isn't allowed under our Posting rules, or a seller seems suspicious, tap Safety tips to report it so we can investigate.

Remember: if you ever find yourself in an emergency or feel that your personal safety is threatened, always contact local police and emergency services first.

Related links

How to buy

How to pay

On our blog:

It's possible for either the buyer or the seller to cancel shipment of an item before the sale is completed.

As a buyer

Buyers can cancel their offer any time before the seller accepts it. Once the seller accepts the offer, you've made a commitment to buy.

Tap Find messages Offers

Tap the item to open it

Open the messages about that item

Tap View offer

Tap Cancel offer, then Cancel offer again to confirm

If you need to cancel a sale that the seller has accepted, you may message them and ask them to cancel it voluntarily from their side.

As a seller

If necessary, its possible for a seller to cancel an offer they've accepted before shipping the item. Since canceled sales disappoint buyers, sellers who cancel too many shipments may have their shipping privileges suspended.

Tap Offers

Tap the item to open it

Open the messages about that item

Tap View receipt

Tap Cancel sale

Related links

How shipping works for buyers

How shipping works for sellers

If you bought an item through nationwide shipping, inspect it closely within 2 days after it arrives. Is it what you expected? If not, let the seller know!

You can request a refund up to 2 days after you get the item. If you don't get a response that solves the issue, you have 2 more days to let us know.

After that, we'll automatically assume youre happy with the item and complete the transaction.

To request a refund

In the item message thread, on the Delivered! message, tap Inspect.

Select the issue that applies to your item. If you select Item not as described, youll request a refund from the seller. If something else went wrong, youll report it to us.

When you request a refund, send photos and details to the seller in the item message thread.

The seller has 2 days to accept or decline your request.

If the seller accepts, well send you a pre-paid shipping label. You must use the label to qualify for a refund. Wewon'tknow you shipped it back unless the carrierscans it. Ship the item within 6 days. Don't wait until the last minute! The carriermay not scan the package the day you drop it off.

If the seller declines or doesn't respond, you have 2 days to report the issue directly to us.

Important: You must report to us within 4 days of the item being delivered. You have 2 days to contact the seller, and 2 more days to contact us if the seller does not respond or declines.

If your item arrives damaged in transit, turns out to be counterfeit, or you have other questions, please contact us.

The first time you log in to the OfferUp app, well get your location to show items near you. If you've moved or your original location wasn't quite right, change it in your account.

In the app

Open the OfferUp app

Tap Update your account info Account, then Settings

Tap your current location to edit it

Tap Get my location (iOS) or Get current location (Android), or enter your ZIP code

Tap Save Location

On the website

Go to OfferUp.com

Click your name. If you don't see your name, click Login and enter your email and password

Click Settings, then click on Location

Start typing a ZIP code or the name of your city, then choose a location from the drop-down menu. Your location won't update if you don't click an option.

Click Save Changes

Change your shipping address

As a buyer, you can always change your shipping address whenever you make an offer on an item.

In the app:

Find an item you like that's outside your local pickup area

Tap Make Offer

On the Review your offerscreen, tap your address

Make your edits

TapSubmit

To change your address as a seller, please contact us.

Related links

Open the app and tap Choose a place to meet Post

Tap Take Photo, or to choose from pictures you already have, tap Select Photo

Use a cover photo that shows the whole item, by itself

Add at least 2 more photos, because items with more photos sell faster

More photo tips

Enter a short Title

Include name, brand, year or size, as applicable

Spelling counts! If peoplecan'tsearch for it, they may not be able to find it

Select the item's Category

For example, if youre selling a hammer, make sure its in Tools, not in Clothing & shoes

If you don't see the category you want, pick the closest one

Set the items Condition

Write a quick Description

Shoes: include the brand and shoe size

Car: include info like the year, make, and model. Adding vehicle information

Furniture: include height, width, and length

Enter your Price

Try setting a price thats the same or less than what similar items are selling for online

Set the items Location

Buyers will only see the approximate location of the item

Choose if you want to meet up in person and/or Sell & ship nationwide

If you offer shipping, set options including theshipping costs

How shipping works for sellers

Share to Facebook timeline(optional)

There are millions of buyers on OfferUp, and even more on Facebook. Share to get more buyers!

Tap Post - and you're done! Check the app for messages from interested buyers.

For more about what comes next and how to complete your sales, read How to sell

When looking at your own posts, youwon'tsee the Ask and Make offer buttons, but buyers will see them.

Related topics

Expert selling tips

Make an excellent cover photo

You can have items from all across the country shipped right to your door. Make your offer and pay right in the app.

How to buy with shipping

To see whats available to be shipped to you, tap Shipping. Best practices for shipping

Open any item for details. Youll see how much shipping will cost. Costs vary by item. Youll also see if the seller has chosen to pay for shipping, or if you have any available promotional discounts.

Questions for the seller?Tap Ask.

To make your offer, tapMake offer.

If you see the option to Buy now, the sellerautomatically accepts full-price offers.

Review and confirm your offer.

If the item has a negotiable price, enter theprice you feel the seller wouldconsider fair.

If you haven't done it, enter your physical address and payment info. Learn more about paying for shipped items.

If the seller accepts, your payment method will be authorized.

We'll generate the shipping label for the seller, and theyll package and mail the item to you. Packages are sent via the U.S. Postal Service.

When you receive the item, you have 2days to evaluate it before the sale is final. More about buyer protection

Note: We are constantly adding and testing new features, so some features may not be available to all users.

Related links

Selling and shipping nationwide

Paying for shipped items

On our blog:

Congratulations on selling your item! Here's how to let other interested parties know.

Items sold locally

Open your More about archiving Offers

Tap Mark Sold beside the picture of the item you wish to mark as sold

You can also tap the picture of the item, then tap the Mark as Sold button

This adds a SOLD label to your item, and anyone who asked about it will get a message that its no longer available.

Marking an item as sold can't be reversed. OfferUp recommends waiting until you've completely finished your sale before updating your item.

Shipped items

Items thatyou'veshipped will automatically get marked as sold once the sale is complete.

Archive your sold items

To remove a sold item from your Selling tab, tap on the item, then tap Archive. This will remove the item from your view, your public profile, and search results. Your messages about it will also be archived. .

It may take about a day for the archiving process to finish, but items marked as sold will show that label to anyone who finds it in the meantime.

Your public profile will be visible to other buyers and sellers on OfferUp. It displays selected information about you, including the following:

Your name and profile photos

Your approximate location

Your rating, positive reviews, and badges

The month and year you joined

All your active posts

Your followers and the people youre following

Your username and profile photo may be imported automatically when you create your account if you log in with Facebook.

If you need to add or update your information, see Update profile.

Preview your public profile

Tap Privacy Policy Account

Scroll down to View public profile

Tap to view

Privacy policy

This article is a summary. Please read our, which governs how your information is collected, used, and shared.

To update an item's photos, title, description, price, or location, open the item in the OfferUp app.

Edit a posted item

Open the OfferUp app, then tap Expert selling tips Offers

Tap Selling, then tap the item you want to edit.

Tap Edit. You'll go through the posting flow again and can edit at any step of the process.

Tap Save, and the item will be updated.

Related articles

Mark an item Sold

Archive an item

Promote to sell items faster

Watch for red flags that might tell you to look for someone else to do business with. If you notice any of these issues, report them to us.

For buyers

The seller asks to be paid outside the app. They might ask for a certified check, electronic gift card, or a wire payment through a service like Western Union or MoneyGram. They might also request payment through a service like CashApp, Venmo, or Paypal.

The seller claims to pay for shipping fees and wants to send you an invoice. OfferUp does not set up any sellers to operate this way. Youll always see any fees and payments for any transaction right in the app.

We recommend paying with cash. For shipped items, you'll use OfferUp payments.

For sellers

The buyer offers more than the listed price. They usually follow by asking you to ship to a different address, use a different carrier, or if they can pay through a third party instead of through the app.

For everyone

The other person sends you a link that requires you to log in. Scammers may create fake websites that look like OfferUp and ask you to log in with your email and password. Never click on these.

The other person wants to communicate outside the app. When you use OfferUps messaging system, you never need to give out your email address or phone number. Giving out personal information is how fraud and identity theft can start.

The person or the post tells you about an "investment opportunity" or an "easy way to make money" by sending money.

Confirm your mobile phone number with OfferUp and earn a badge to help build community trust. About reputation

Verify your number

Tap Update your account info Account

Tap Confirm Phone, or if theres already a phone number, tap Edit

Enter your phone number, then tap Send Code

Check your text messages, copy the code OfferUp sent to you, then return to the app to submit it

If you didnt get the code, tap Didnt receive code to try again.

Privacy

Wewon'tshare your number with anyone else on OfferUp. Keep using OfferUp messaging to communicate with buyers and sellers without sharing personal information. Verifying your phone numberwon'tlet you make calls through the OfferUp app.

OfferUp will never ask you to provide account information in a chat or over the phone. Other than the initial confirmation message, OfferUpwon'tuse your number to call or text you at this time.

Related links

Log in to buy, sell, and send messages with other people on OfferUp.

If you haven't yet, create an account.

Log in to the app

Open the app

Tap Get my location or enter your ZIP code to start

Tap offerup.com Account

If you created your account with your email address and password, tap Log In and enter your info

If you created your account by connecting with Facebook or Google, tap Continue with Facebook or Continue with Google and follow the steps

If you're having trouble logging in with your Facebook or Google info, try using your email address and password instead.

Log out of the app

Open the app

Tap Account, then Settings

Tap Log Out

Log in to the website

Go to

Click Login

If you created your account with your email address and password, enter them and click Sign In

If you created your account by connecting with Facebook or Google, click Continue with Facebook or Continue with Google and follow the steps

If you're having trouble logging in with your Facebook or Google info, try using your email address and password instead.

Log out of the website

Click your name in the upper-right corner of the screen

Click Log out

Sometimes a request from your app to our servers takes too long. This can be due to connectivity problems, or trying to post something thats too big to process at that time. These tips may help you resolve this.

Wait a couple minutes and try again. There may have been a temporary issue that has since been resolved.

Check the strength of your data and wifi networks and make sure you have a reliable connection.

If you have a data limit, check to see if youre near the cap. Certain data limiting settings on your device may cause this issue as well.

If you get errors when trying to post an item, try reducing the resolution of your images. If they're very large, it may take too long to upload them to OfferUp.

When you enable the "Buy now" button on an item you're selling, two things happen:

You're more likely to get a full-price offer, because buyers see that you're ready to sell quickly

You make it easier to finish a sale: when you get a full-price offer, the system accepts it for you automatically, and sends you your pre-paid shipping label right away.

What do buyers see?

The only difference in your listing will be the brightly-colored "Buy now" button. When a buyer gets all the information they need from your listing and they're ready to commit to the purchase, they tap that button and the sale is ready to complete. You just have to drop the item off for shipping, and as soon as the USPS scans the package, your payment will process.

When you find something on OfferUp that you want to buy, heres how to contact the seller and arrange your purchase.

Make an offer

Open the item you want to buy.

Youll see the items price. This may be a firm cost or negotiable, depending on the item.

If you have any questions, tap Ask to message the seller.

Once youre ready, tap Make offer. This doesnt oblige you to buy.

If the seller is open to negotiating the price, you can enter your own amount if you want. Edit the price on the next screen, or tapEditwhen reviewing a shippingoffer.

The item may be available for you to pick up in person or get shipped to you. If both options are available, pick the one you prefer.

To send your offer for an item to be picked up locally, tap Make offer.

If the item is still available, the seller should reply to discuss or accept your offer.

Once you agree on a price, you can arrange to meet and complete the sale. More about meeting locations

To send an offer for an item to be shipped to you, tap Ship to me.

Enter your payment info and address if prompted.

Youll see a summary of your offer and the final cost. Tap Confirm offer to send it to the seller.

If they accept, youll be charged and theyll ship the item to you. How shipping works for buyers

Complete the sale

If youre meeting in person, inspect the item there. Get documentation or an outside inspection if needed. If youre satisfied, go ahead and make your payment. If itisn'texactly what you want, politely decline to buy. Its nice to let the seller know you appreciate their time.

If youre getting the item shipped, you have 2 days to inspect it after its delivered. If there are any issues with the item, like if its damaged orisn'twhat you were expecting, see Buyer protection.

After the sale is complete, ask the seller to mark the item as sold so you can rate and review each other.

Note: We are constantly adding and testing new features, so some features may not be available to all users.

Related links

Tips for buyers

Tips for messaging

How buyer protection works

When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur. Buyer protection covers up to the original purchase price of the item for eligible issues, as described in this document.

Before you file a claim

First, contact the seller with questions, or to ask for a refund. You have two days for this after the package arrives.

If you don't get the answer you're hoping for, you have two more days to let us know.

How shipping works for buyers

If you bought an item via nationwide shipping, you and the seller can sort out many issues yourselves. If that doesn't work and you request a refund through OfferUp, we'll keep track of your request and the response, and help you out if you can't reach a conclusion.

Let the seller know if you didn't get what you expected. They can respond to your request through OfferUp.

What is covered

The following issues are covered when bought and shipped through OfferUp:

There was undisclosed damage to the item

An item is incorrect or missing

The item received is not as described

If the itemisn'tshipped within 6 days of payment, the buyer's payment isautomatically canceled and returned to theaccount or card they used to buy the item. It may take 3-5 business days for the fundsto be available.

The buyer's payment is held until the transaction is complete. The transaction is considered complete if no buyer protection claim is made within a 2-day period after item delivery. At that point, the payment is released to the seller.

Once the payment has been released to the seller, all sales are final and no refunds will be issued.

What isn't covered

An item doesn't fit or the buyer doesn't like it

An item is prohibited by OfferUp

The purchase was made in cash or with an in-person cashless payment

The purchase was conducted through payment or shipping systems outside of OfferUp

How to use buyer protection

Within 2days of receiving the item, let the seller know if you didn't get what you expected. They can respond to your request through OfferUp.

If they decline or do not answer, use the Contact Us button at the bottom of this article.

Select Submit a buyer protection claim in the form and enter your reason for using buyer protection. Well also need your transaction ID to find details about your purchase. You can find it on your receipt. Open it from your messages about the item, or:

Log into your account

Tap Account

Tap Payments and receipts, then Transactions

Select the receipt for the item you have questions about

Scroll to Payment info for the transaction ID

OfferUp will review the request and take corresponding action. OfferUp may request additional information or documentation, and reserves the right to deny buyer requests.

On approval, OfferUp will provide return instructions, and the buyer will handle the item accordingly.

OfferUp will issue a refund up to the original price of the item, sent to the original form of payment.

Related links

Tap Selling and shipping nationwide Location in the upper right corner of the home screen

Tap Change location (iOS) or Edit (Android)

Tap Current location (iOS) or Get my location (Android) to find your location based on where you are, or enter your ZIP code

Save your changes

If desired, change the maximum distance an item can be away from you

Tap Apply

Related links

Search for items

Edit an items location

Change your account location

Pay safely through the app to get items shipped to you. Youll never have to give out your email address, phone number, or payment info to a seller.The transaction stays private!Heres how it works.

How to pay

Add a credit or debit card to your account. This will become your payment method. Youll also get the Verified for payments badge added to your profile. Set up a payment account

How shipping works for buyers

When a seller accepts your offer for a shipped item, the payment is authorized (but not yet charged)on your card. When you receive the item, youll have 2 days to evaluate it. If you havent made any buyer protection claims in that timeframe, your card is charged and the seller is paid.

Payment and refund questions

Problems with an item? Learn about Buyer protection.

If something doesnt get shipped, we cancel the transaction 6 days after your offer was accepted. For canceled shipments or otherrefunds, your refunded payment willtake up to5 business days to appear in your account.

Related links

Selling and shipping nationwide

Occasionally, we need to make sure that the person logging in to your OfferUp account is really you.We do this to protect your identity, along with any payment or deposit information you have in your account.

When will we confirm your identity? Here are a few examples:

When you create a new account

When you log in for the first time from a new device

When we notice something unusual in an attempted login

How it works

If you use OfferUp on your phone, you can use that phone's number to receive the code. You don't need extra hardware or a separate device.

Enter your username and password

Tap to have us send the code (a short string of numbers)

Once you request the code, youll see the screen where you type it in

Wait for the text message with the code

Type in the code andyoure logged in

Wewon'task you to enter a code often. If you forget your password or log in from a different device, well send a new code to enter again.

Often, a quick fix can get things working before anything else can. Try these steps first before you contact support.

Log out of your account, then log back in and try your action again

Restart your device

Switch between your wireless internet and cellular data, in case the problem is related to your connection

Uninstall and reinstall the app to make sure you're using the most recent version

Related links

Fix server error messages

Update the app

At OfferUp, we want to build an enjoyable buying and selling experience. Please report suspicious or offensive user behavior and any items that violate our Posting rules. Reports are kept anonymous.

You can block the person (see below for more info), too. You won't receive further messages from them and any current message threads you have with them will also disappear.

Reporting a user

You should report a user in cases where they have:

Exhibited suspicious, illegal, offensive or harassing behavior

Sold a fraudulent item

Paid fraudulently

Used an offensive profile image

Posted multiple items that violate our posting rules

Failed to show up to buy or sell an item

To report a user from their profile:

Tap their picture to open their profile

Tap the Posting rules Report button at the top of the screen

To report a user from a message:

Open your Inbox and go to the Messages tab

Open a message from the person you want to report

On Android, tap the Report button at the top of the message

On iOS, tap the three-dot overflow icon at the top of the message, then tap Report

Blocking a user

To block a user, tap the report button and submit your report. You can block them after filling out the report.

Learn how to unblock a user.

Report an item

You should report an item in the following cases:

The item is prohibited, including counterfeit, recalled, offensive, or stolen items

The item violates our

To report an item, tap the item to view details and then tap the Report button.

Reporting to law enforcement

In addition to investigating and addressing issues through the app, OfferUp partners closely with law enforcement. If you have encountered illegal activity or a crime, we strongly recommend contacting local authorities. The police will need relevant details from you, such as the user profile of the individual you were in contact with on OfferUp.

If you think you received a fraudulent check or counterfeit money, do not deposit it. Report the person to your local authorities, and report them in the OfferUp app.

Once you have made your report to local authorities, please encourage the investigating officer to Contact OfferUp and provide us with the following details of your case so we can work with the officer:

Agency case number or event ID

Investigative officer name

Investigative officer phone number or email

We want you to buy and sell safely, and we're grateful that you're willing to meet others to make it happen. Keep in mind that just because someone is buying or selling online doesn't guarantee yoursafety: You're responsible for your safety,so when you arrange a meetup, take sensible precautions. In the event of an emergency or any danger, call 911 or your local emergency number.

Before you meet

Never share confidential information with another user (i.e. passwords, social security number, banking information). Check out our blog for ways to stay protected online.

Don't shareyour phone number. Chat through the OfferUp app! Follow our tips for messaging.

Research the person, product, andplace.

Check out the other person's profile. What do others say about them?

Look at the item photos. Do they give you enough detail?

Pick a safe place during a busy time of day. Use the built-in meetup feature to find Community MeetUp Spots. Always buy and sell in well-lit, monitored, public locations.

Before or after

Let us know if there's a problem with a person or an item.

Additional information

OfferUp Trust and Safety

Dos and Don'ts of online marketplace transactions

The best way to contact other people on OfferUp is through the messaging system. Use it to exchange info about items, answer queries, make offers, and arrange meetings to make sales.

Ask about an item

Open an item in the OfferUp app

Tap the Ask button What if a seller or buyer doesnt respond?

Tap one of the suggested messages to immediately send a question, or write your own.

Send the seller an offer

Tap Make offer or Ship to me

Confirm price and send offer to seller

The seller will get a message with your offer.

Reply to a message

Open the OfferUp app, then tap Inbox

Read and reply to any messages in the list.

Follow up on a sent message

If you want to find a messageyou'vealready sent and add a comment, see Find messages.

Related links

Tips for messaging

OfferUp can send you notifications when you get new messages. If youre not getting notifications as expected, there are a few device settings you can check that may help.

Make sure your OfferUp notifications are turned on.

Some data-saving and power-saving settings on your device can affect notifications:

Battery-saving mode

Restricting background data in your program settings

Installing a third-party app to manage data usage

Turn off any of these modes or apps that may be blocking your notifications.

To reactivate your OfferUp account, log in the same way you did in the past. Either use your email address and OfferUp password, or log in with Facebook or Google.

If you don't remember your password, choose Forgot password? on the login screen, then follow the steps to reset it.

If you deactivated your account before February 2017, you'll need to select Contact Us so we can reactivate your account manually. Sorry about the extra hassle.

People who had their accounts deactivated for policy reasons can't reactivate their accounts. If you think your account was deactivated incorrectly, please select Contact Us.

Related links

Update your account info

To update your account details, contact info, and preferences:

In the app

Log in

Tap Update your profile Account

Tap your avatar to update your profile photo

Tap any of the options below to edit your email address, phone number, and linked Facebook account

Tap Settings to edit your display name on OfferUp, your password, your newsletter and search alert preferences, and your location

On OfferUp.com

Log in

Click your name, then Settings

Click on your avatar to edit the profile photo

Edit any of the options below, including your display name on OfferUp, email address, location, newsletter preferences, linked Facebook account, and password

Click Save Changes to finish

If you change your email address, youll need to verify the new address. Check your email and follow the instructions. If you didnt get the email, tap or click Confirm email to try again.

Related links

Manage your email settings

Answer quickly

Respond to messages as soon as you can. Great buyers and sellers typically respond within an hour, and sometimes within seconds.

Tell them if you change your mind

If you change your mind, a simple "Thanks, but I changed my mind" will let everybody move on.

If theydon'tanswer, check the receipts

If the other person doesnt respond, check that they saw your message.

Two white check marks like the ones below meantheyve seen that message.

Report a user or item

One green checkmark means they havent seen it yet.

When theydon'trespond, it's OK to continue searching for another item or buyer. To avoid confusion, it's kind to let them know about your change of plans.

Stay safe

Don't text and drive.

Never share your account info, password, phone number, or email address.

Report suspicious behavior to us.

Meet at safe locations. Need ideas for good spots? Find a Community Meetup Spot near you.

Check our blog for more tips.

Related topics

Suggest a place to meet

Get your cashless payments faster by signing up for FastDeposit. When you enable FastDeposit, your bank will typically receive your money as soon as it is released. Youll pay only an additional 1% ($0.50 minimum) of the final sale price of each item, along with the standard payment fees.

Sign up

Go to Get paid after shipping Account

Tap Payments and receipts

Toggle on FastDeposit

If you havent already provided your debit card number, youll be prompted to add it. A debit card is required for FastDeposit. Add deposit account

Using Fast Deposit

Onceyou'veenabled FastDeposit, itll be effective for your next sale. It typically takes 1-2 days for your bank to reflect your deposits.

Manage settings

Manage your deposit settings inAccount, under Payments and receipts. Use the FastDeposit toggle to turn faster deposit on or off. Turning off this feature will return you to a normal deposit schedule.

To update your debit card info, see Edit payment information.

Note: We are constantly adding and testing new features, so some features may not be available to all users.

Related links

When buying a used cell phone, youll want to make sure that the phone is in good working order andisn'ttied to anyones account or data. The following tips can help.

iPhone tips

Check for Activation Lock before you buy the device. For a step-by-step guide, see Apples Activation Lock page.

You can also contact the phone's carrier to check the status of the device.

Android tips

Since Android specifications and settings can vary, research the model youre interested in to know what to look for.

To check the phone's status, contact the carrier.

Phone condition

Check the condition of the device and look for any hardware wear.

Test basic features like the buttons, touch screen, headphone jack, speakers/volume controls, and charger.

Take a photo or video to test the camera.

Try out WiFi, Bluetooth, and GPS connections.

Check the battery life and health.

Ask if theres a valid warranty or extended warranty on the phone.

General advice

Ask the seller if you can check the devices serial number before buying the phone. The number may be called ESN, IMEI, or MEID, depending on the phone and carrier. These unique IDs will help you confirm with the carrier that the device hasnt been lost or stolen and doesnt have any account issues.

Be sure that the device has been erased and is no longer linked to the previous owner's account.

Meet at the carrier's store with the seller and activate the phone on the spot. Once its activated, try making a call.

Related links

Buying guides

Tips for buyers

Report a person or item

OfferUp lets you ship across the contiguous 48 states through the US Postal Service. For local items, you can still meet and pick up locally, just like always.

To get started, see Shipping for buyers, Shipping for sellers, and Get paid after shipping.

Buying through shipping:

Selling through shipping:

How shipping works

Sellers can make their items available for shipping by choosing Sell and ship nationwide when they list an item. You need to verify your email address with us first.

When buyers see an item they like, they can choose Ship to me, make their offer, and pay through the app.

We send sellersa pre-paid shipping label. Using this label is required! That's how we trackshipmentsand sellers get paid.

Eligible items

To be eligible for shipping, items must meet these criteria.

Items must weigh less than 20lbs and be smaller than 108 inches in length + girth (girth is how big around the package is).

Items must be offered for sale at a price between$1 and $500.

Items must be available for immediate shipping. Items that may not be fulfilled on time, such as custom-order goods or event tickets, are not allowed.

Drop-shipped items are ineligible. Drop-shipping is when a seller purchases items from another retailer and directly ships to a buyer. This type of product sourcing is not allowed on OfferUp.

Sellers are responsible for complying with all applicable laws and regulations regarding mailing. Please checkthe:

US Postal Service shipping restrictions

Fees

Sellers are responsible for paying a service fee. Shipping costs are typically paid by the buyer but can be paid by the seller. Shipping fees can vary, so the amounts are shown for each item. You'll know how much you'll pay before you buy.

Shipping is subject to the OfferUp Terms of Service.

How to pack

Make sure your items get to your buyers without any hiccups:

1) Use the right box size and packaging tape

You should use the smallest box possible since empty space can cause damage if the contents inside get jostled around.

Dont confuse packaging tape and storage tape. Use packaging tape! Its sturdier than storage tape.

Best practices for shipping

2) Dont over/under pack your shipments

Dont overpack the box, or it could burst in transit. If your box is close to the size of your item, pick a bigger box and add extra padding.

Make all items as secure as possible the more they move, the more likely they are to break.

3) Always, always use your OfferUp label

The label helps you track your item, from the carrier to your buyers doorstep. As soon as you accept a shipping offer, you get the label you need. And you do need it--youwon'tget paid without it. If you have not received a label or run into other problems, you can contact our team to get further assistance.

4) Sure, reuse that old box, but

Make sure all old markings are removed or covered, including barcodes, addresses, or hazardous materials signs.

Read more about shipping on our blog.

Related links

Paying for shipped items

Buyer protection on OfferUp

How shipping works for buyers

Get paid after shipping

How shipping works for sellers

On our blog: