-100
NPS
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Brand Page
OK Go
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About OK Go's Brand
OK Go is a band that gains fans and views through viral youtube videos and interaction via many social networking sites.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
OK Go NPS
OK Go's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OK Go's customers would recommend using the product based on a scale of -100 to 100.
OK Go Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OK Go NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OK Go Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OK Go users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OK Go Product Quality
1.5/5
OK Go has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OK Go's overall Product Quality score rated by its users and customers.
OK Go Product Information
OK Go’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://okgo.net/
- Company Size
- 51-200 Employees
Industry
Tech
Media
Sports & Entertainment
OK Go Pricing
OK Go ROI & Value For Money
1.5/5
OK Go has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OK Go's overall ROI score rated by its users and customers.
OK Go Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OK Go Customer Service
1.5/5
OK Go has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OK Go's overall Customer Service score rated by its users and customers.
About OK Go's Customer Service
Address
Los Angeles, CA
Website
http://okgo.net/
OK Go as an Employer
Consumer vs. Employees
OK Go scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of OK Go would recommend the brand to a friend. ENPS measures how likely OK Go employees would recommend working at OK Go to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
