Omada Health FAQs

Most mobile phones are able to track your steps automatically, but there are some minimum requirements for this feature to work.

For iPhone users

Requirements: The iPhone5, 6, 6 Plus, 7, 7 Plus, 8, 8 Plus, X and 11 are capable of tracking a user's steps. Older versions of the iPhone are not capable of tracking steps even with the Health app installed.

Instructions: 1. Download the Omada mobile application at https://go.omadahealth.com/mobile or by searching for Omadain the App Store. 2. Log in to the Omada mobile app. 3. Tap on Progressat the bottom of the screen. 4. Then click on the Activity tile. 5. A prompt should appear asking if you'd like help tracking your steps. Tap Turn On. 6. The Health app will open on your iPhone device. Tap on the toggle next to Steps to turn on step tracking permissions. 7. Tap on Allow in the top right corner to allow Omada permission to sync steps from the Health app.

Note: If the prompt in step 5 does not appear, please log out and back into the Omada app. Once you have logged back in, please follow steps 3-7 above.

You may track your steps using your iPhone or Android mobile phoneor a compatible activity tracking device.

You may also log and edit your steps through the Omada website.

When you log in to Omada, click on the Tracking tab located on the navigation bar on the left-hand side of the screen. The Food and Activity tracker is located on the Tracking page.

To track your daily activity through the Omada website:

1. Locate the Trackers box and click the word Activity.

2. Click the dayfor which youd like to enter your physical activity. If you'd like to enter activity for a previous week, click the blue "<" symbol located to the left of the date.

3. Select the total number of hours and/or minutes of (at least) moderately intense aerobic activity that you completed that day. You can also enter the type of activity completed under the Notes section. Click the blue Save button.

4. If you are using a device to track your steps,enter steps recorded by clicking Edit Steps.

5. Click Save Steps.

Your activity for that day will be recorded in your Food and Activity Tracker!

You can revoke access to the Health app using Apple's Health app on your mobile device.

To disable access for Omada,

Open Apple's Health app.

Press the tab labeled "Sources".

Choose "Omada" from the list of apps with HealthKit access.

A menu will be presented allowing you to disable access to steps data.

Once this is completed, you may connect an activity tracking device like Fitbit or Garmin to Omadaor enter your steps manually from another device.

Program length varies depending on your unique health needs and goals, but at least one year. You will continuously have the opportunity to apply what you learned, continue with new lessons, progress, tracking, and communicate with your coach and group throughout the program.

Research shows that just by tracking weight, food, and exercise, you can automatically boost your motivation and ability to make healthier choices.

In addition to tracking your weight, please start tracking everything that you eat and drink. Yep, everything. Meals, snacks, sodas, sips and nibbles, whole bags of chips, beer, wine, late-night snacks we want to know it all.

To track food:

Log in to Omada and click on the Tracking tab located on the left-hand side of the page.The Food and Activity tracker is located on theTrackingpage. mobile app

Click on the blue Food tab and click on Add Breakfast.

Choose a Healthiness rating.

Next choose a Portion Size.

Click onthe box that says "Add food or drinks" and type a meal item. Hit the "enter" (or "return" key) on your keyboard to add an additional item, or click the blue Save button if you are finished entering your meal.

Food descriptions can be brief, but do include quantities and cooking methods to paint a clear picture. Or, if you're using the, you can snap an actual picture that your coach will be able to see.

Repeat these steps when clicking on Add Lunch, Add Dinner and Add Snack.

At the top of the Food Tracker, you will see the days of the week. You can click on any day previous to the word NOW (today) and update your food entries for previous days.

Omada can provide a pedometer if you do not have the ability to track your activity through an iPhone, Android, or activity tracking device.

To receive a pedometer, you can submit a request here or email us at [email protected].

If you have trouble uploading a photo, this could be due to security settings on your work computer.

Try uploading your photo using a browser on a personal computer, tablet, or smartphone.

You may email us your photo, if you continue to experience issues uploading your photo on your own. We are happy to upload it for you.

Congratulations on finishing the first 16 weeks of the Omada program!

Your weight-loss goal is automatically set to 5% of your current weight at the end of 16 weeks once you reach this point.

You may set a different personal goal at any time.

Congratulations on meeting your weight-loss goal! Take a moment to enjoy your accomplishment and thank yourself for your habits and hard work.

To set a new goal:

Log into Omada through your web browser.

Click on Progress from the left-hand navigation panel.

Under the section titled Weight Goal, click on SET A NEW GOAL.

Once you change your goal, the remaining weeks to meet that goal will be reset to 16 weeks, even if you are already further along in the program and close to graduating to Focus.

You will receive a Welcome Kit from Omada once you have been placed in a group.

The Welcome Kit, which contains your wireless scale, is shipped before your start date.You will receive an email with tracking information once your Welcome Kit is on its way. Most participants receive their Welcome Kit the day before or the day that they officially start.

Please contact us if you are unable to track your package or are missing your package. We are here to help!

Your fellow group members will have access to a limited amount of your personal information as you go through Omada together. Here are some things that will be shared with your fellow group members and digital health coach:

Your photo, nickname, city, and introductory note.

When you last logged in, your lesson completion progress, and a progress bar indicating your weight loss as a percentage. Your actual weight will be shared with your coach, but not your group.

Your answers to certain questions as indicated at the end of weekly lessons.

Some responses to skill modules or Challenges that you choose to share with your group. We encourage you to share your responses - its a great way to start a conversation and let your group get to know you, too!

We are sorry to hear that you are seeing an error message on your scale.

Common error messages and how to resolve them include:

Scale Wont Turn On

If your scalewon'tturn on, the batteries may not be installed correctly.

To fix this problem:

Remove all batteries from the scale.

Re-insert the batteries, ensuring that the polarity is correct.

Batt

A "Batt" message appears when your scale is low on batteries.

To fix this problem:

Remove old batteries from the back of the scale.

Replace old batteries with 4 new AA batteries.The scale manufacturer recommends using the brand Duracell.

Weigh in again. Check your Omada account after 5 minutes.

Step Off

A "Step off" message is displayed when the scale is unable to calibrate or get an accurate reading.

To fix this problem:

Follow instructions in: My scale displays "Step off". What can I do?

Weigh in again. Check your Omada account after 5 minutes.

Contact us if you are experiencing a persistent "Step off" message after completing these steps.

Er 4

A "Er 4" message is displayed when there is a cellular network transmission issue. Most often, your scale has recorded and stored your weight, but has not been able to transmit your weight to your Omada account.

Your scale will transmit previously stored weights once coverage is restored.

To fix this problem:

Check cellular coverage in the specific location of your scale.

While your scale may not use the same cellular network as your mobile device, you may check the signal strength on your cell to determine if there might be blackout areas inside your home.

Move your scale to an area with a better connection, such as near a window or upstairs.

Weigh in again. Check your Omada account after 5 minutes.

If you do not have cellular coverage in your area, please contact us to enable manual weight entry on your account.

Check cellular coverage in your area. Review any reports of outages.

Your scale may not transmit if there are cellular network outages in your area.

Continue to weigh in as you normally would.

Wait for a sunny day!

Radio waves, and especially the frequency of cellular connections, can be effected by rain, fog and humidity.

If you notice the errors on a stormy day, it is likely the problem will fix itself when the sun comes out.

Reset your scale. (Note: Resetting your scale will clear any stored weights from your scale.)

Follow instructions in: How do I reset my scale?

Weigh in again. Check your Omada account after 5 minutes.

Er 5 or Er 6

An Er 5 or Er 6 mean that your scale is not able to transmit your weight. This is usually due to a temporary regional network outage.Keep weighing in as usual -- your weights will be saved and transmitted when the network outage is resolved.However, if you see Er 5 or Er 6 on your scale often, you may want to try moving your scale.

While your scale may not use the same cellular network as your mobile device, you may check the signal strength on your cell to determine if there might be blackout areas inside your home.

Move your scale to an area with a better connection, such as near a window or upstairs.

Weigh in again. Check your Omada account after 5 minutes.

If you do not have cellular coverage in your area, please contact us to enable manual weight entry on your account.

Contact us if you are experiencing an outage lasting longer than a few days.

Er 2

A "Er 2" message is displayed when there is a calibration issue.

To fix this problem:

Follow instructions in: How do I reset my scale?

Weigh in again. Check your Omada account after 5 minutes.

Review your weight reading. Contact us if your weight is greater than 397 pounds.

Contact us if you are experiencing another error message or a persistent issue after following the steps above lasting more than a few days.

You may print a lesson if you prefer to read it offline.

To print Foundations Lessons:

Click on Lessons in the left-hand navigation panel.

Scroll to the lesson that you'd like to print.

Click on the title of the lesson to open the lesson.

Head to the Lesson Summary (last page of the lesson). If you've already completed the lesson, you should be able to click directly on the number of the last page at the bottom of the lesson page.

Click on either "Save" or "Skip"

Click on the printer icon in the banner at the top of the screen.

A window will open for you to select your printer and print settings,and you will be able to print the lesson or save it as a PDF.

Please note some of the images in the lessonmay not print very well. If you save the lesson as aPDF, you may both print the PDF and view the PDF on another device to review when you are away from home or do not have an internet connection.

To print Focus Lessons:

Click on Lessons in the left-hand navigation panel.

Click on the Focus in the banner at the top of the page.

Scroll to the lesson that you'd like to print and click on it.

Head to the last page of the lesson. If you've already completed the lesson, you should be able to click directly on the number of the last page at the bottom of the lesson page.

Below the Summary box, there is a link (pictured below) that should let you print the lesson or save it in a PDF.

To save as a PDF:

When the Print dialogue box appears, select Change underDestination.

Select Save as PDF.

You will then return to the Print Dialogue box. Click the blue Save button.

The Save As box will appear. You can rename the file and select where to place the file. When you have made those selections, click Save. Your lesson will now be saved as a PDF in the folder you have chosen.

When on the Omada group page, you may see green or blue circles around your photo and the photos of your group members.

A green, or partially green circle represents the progress that a participant has made toward their first weight loss goal.

Once you reach your first goal, youll have the opportunity to set a new personal weight loss goal. The bar around your photo will then turn and remain a solid blue.

A blue check mark next to your profile photo indicates that you have completed your lesson for the week. Seeing this checkmark next to the profile picture of another participant in your group means that they have completed the weekly lesson.

What is the Omada Program Early Insights Study?

Omada Health Program enrollees with Type 2 Diabetes and Hypertension are being invited to participate in the Omada Program Early Insights Study. The purpose of the research study is to understand how the Omada Health Program impacts the health of people with Type 2 Diabetes and/or high blood pressure in the first 6 months of the program.

How many people will be participating in the Omada Program Early Insights Study?

About 500 research participants will take part in the research study.

How will participants be invited to participate?

An email invitation will be sent to participants, inviting them to participate in the Omada Program Early Insights Study. If participants are interested in participating in the research, they will be provided with an explanation of the research, a consent form to sign if they want to volunteer, a short online questionnaire, and instructions on how to set up their appointment for the visit to their nearest Quest Diagnostics center.

How long will my participation in the Omada Program Early Insights Study last?

After participants have agreed and provided their consent to participate in the study, we expect participation in the Omada Program Early Insights Study to take a total of 90 minutes, which will take place over the course of 6 months. Within one month of enrollment into the Omada Health Program, participants will be asked to complete an online questionnaire and undergo laboratory measurements and tests. Omada Health will pay for all laboratory measurements and tests to be taken, and these services will be provided by a federal certified lab, Quest Diagnostics. Laboratory measurements and tests will be collected twice: once at the start of participation in the research and once 6 months into the study. Participants will also be asked to complete the online questionnaire twice: once at the start of participation in the research and once 3 months into the study. Throughout the duration of the study, participants are expected to use the Omada Health Program as they normally would.

Ive decided I no longer want to participate in the Omada Early Insights Study. What should I do?

If you decide that you would no longer like to participate in the Omada Early Insights Study, we ask that you contact the research team at [email protected] or (415) 965-6700 to let us know. The research investigator will make note of your decision and remove you from the research study. Withdrawal from the research study will not impact your participation in the Omada Health Program in any way. You will continue to receive all services and resources provided by the Omada Health Program.

What happens after the research study is complete?

After the completion of the research study, research participants will continue their normal participation in the Omada Health Program. Research participants who decide to withdraw from the study at any point in time will also return to their normal participation in the Omada Health Program.

Still have unanswered questions? Get in touch with us!

If you still have any unanswered answers, please reach out to our research team at [email protected] or (415) 965-6700.

Please log in to the web version of Omada at https://app.omadahealth.com/login. This feature is not available via the mobile application.Once you have logged in,click on Tracking from the left-hand navigation panel.

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Once on your Tracking page, see the bottom of the page for the Activity box. Click on the link "Connect Activity Tracker" You may also access this from your profile's Settings page.

Once you click the link, you will see the "Let's connect your health data"! window below. Please click the blue button that says "Choose Source".

Please choosethe type that matches your device, such as "Fitbit" or "Garmin":

Select your device. You will see a new window where you can log into your account for your selected device. Logging in will allow your activity information to sync with the Omada program. Your log-in screen may appear different from the below image depending on which device you are using.

Complete the log-in process for your device. You will see a page that confirms your device has been connected. Please contact your device manufacturer if you do not see this page or have trouble completing this step. Then return to this page when you have successfully logged in.

Click the big green Done button in the upper right corner. Nowyou're all set! Please note that it may take up to 48 hours for steps to begin to sync to your Omada account.

You may disconnect an activity tracker at any time. If your steps still are not syncing correctly after connecting your device, please view .

You may track your step activity automatically using your mobile device, or by syncing a compatible activity tracking device, or using a pedometer.

If you use a pedometer, it will count your steps when you wear it.

It may be helpful to establish a new pattern associated with your morning routine by remembering to bring your pedometer with you. Try fastening your pedometer to a belt buckle or loop, carrying it in a bag, or placing it inside your pocket.

The pedometer we sent you will not be able to automatically sync with your Omada account. Please enter your daily steps manually on the Tracking page under Activity.

Your pedometer will automatically reset to 0 steps at midnight, if you have set up the Time of Day on your pedometer.

To view your daily step total,

Press any button on your pedometer to wake it up.

Make sure you see Step listed at the top of the screen.

The number displayed will be the total step recorded for today.

To see the current distance thatyou'vewalked,

Press any button on your pedometer to wake it up.

Press Mode until you see Mile listed at the top.

This will display the total distance you have walked today.

Your pedometer will also save 7 days worth of activity. Please press Mem to review your step counts from the previous days.

If you are using the Pedusa pedometer supplied by Omada, you will first need to set it up so that it will measure your stride length and display the time correctly. You can set your stride length by following the instructions that came with your pedometer. We recommend that you determine your stride length before you begin the pedometer set-up process.

If you are using a different type or brand of pedometer, please refer to its manual for set-up instructions.

Turn the Pedusa pedometer on by removing the pedometer from the belt clip and pulling out the white arrow tab from the battery compartment.

Press SET. If "STEP" does not appear on the screen, use the MODE button to cycle through until it appears. The pedometer must be on the "STEP" screen (not "TOTAL STEP") to be set up.

Press and hold SET for 5 seconds until display flashes* :

12Hr or 24Hr will blink.

Use RESET or MODE to select the clock display format.

Press SET to confirm.

Next, set the time:

The hours will blink.

Use RESET or MODE to select the correct hour. (If using 12Hr mode,"PM" will appear on screen if the hour is night; if no "PM" on the screen, the hour displayed is AM)

Press SET to confirm, and repeat to enter minutes.

Press SET again.

Select distance units:

IN will blink.

Use RESET or MODE to select inches or centimeters.

Press SET to confirm.

Adjust your stride length:

A number will blink.

Use MODE or RESET to enter the stride length calculated by following the instructions that came with your pedometer

Press SET to confirm.

Enter weight:

A number will blink.

Use MODE or RESET to select your weight.

Press SET to confirm.

Set step goal:

A number will blink.

Use MODE or RESET to set your step goal.

Press SET to confirm

Your pedometer is now set up. Keep it with you and start walking!

*Note: When in setup mode, the display will automatically exit setup after 10 seconds. Press and hold SET for 5 seconds to enter setup mode again.

Most mobile phones are able to track your steps automatically, but there are some minimum requirements for this feature to work.

Please note that if you have multiple Android devices connected to your account, thenautomatic step tracking may not remain checked on your main device.

Requirements:

Samsung phones are capable of tracking a user's steps through the S Health app with OSAndroid 5.0 Kit Kat or higher.

Non-Samsung phones are capable of tracking a user's steps through the Google Fit app. Google Fit can be downloaded for free from the Play Store.

Instructions for Samsung PhonesThis is a two-step process:

In the Omada app, click the three horizontal bars to open your sidebar menu.

Click "Settings"

Next to the words"Auto Step Tracking", tap on the box so that that the checkmark appears (box should appear green with a white checkmark).

Make sure that all toggles are green. Then click "Done"

Now, navigate back to your home screen.1. Locate the "S Health" icon on your home screen.2. Tap on the 3 dots in the top right corner of the screen.3. Tap on "Settings".4. Under Data, tap on "Data Permissions".5. Tap on "Omada".6. Make sure both "On" and "Daily step count trend" are toggled on (both should appear green).

Instructions for non-Samsung phonesThe app Google Fit must be downloaded on non-Samsung devices before enablingauto step tracking. Once Google Fit has been downloaded from the Play Store, navigate back to the Omada app and follow the instructions below.

1. In the Omada app, go to the "Settings" tab2. Next to the words"Auto step tracking", tap on the green square to enable step tracking (should appear green with a white checkmark).3. A message will pop up asking to "Choose account for Omada". Select the email associated with your Android device.4. An additional message will pop up stating "Omada would like to: View and store your activity information in Google Fit". Click ALLOW.

When you weigh in for the first time, we'll compare that number to the starting weight you entered on your application. If it looks very different, we may ask you to verify your starting weight to make sure it's correct. Verifying your weight helps the scale recognize you, filter out any incorrect weight readings, and track your progress.

To verify your initial weight, log in to Omada andfollow these directions:

Select Progress from the left-hand navigation panel.

Click Yes next to any correct readings.

Click No next to any incorrect readings.

Once you verify a weight, your chart will become visible to begintracking your progress within Omada. You will not need to verify any additional weights.

*If you are looking for notifications for the Omada website, please click here.

If you would like to turn off any push notifications or reminders from the Omada app on your mobile device, you can make those changes within the app.

For iPhone:

For iPhone, you can turn off push notifications with these steps:

Press the gear icon in the top right corner on the Progress page.You should see an option to adjust either Email or Push notifications.

2.Toggle to turn orange turns these 'On'.

For Android:

For Android,you can turn off or update your push notifications with these steps from the homescreen (checklist view):

Select the 3 layer menu at the top left.

Select Push Notifications.

.

3. You can now uncheck any notifications you no longer wish to receive on your mobile device.

Any changes made should be reflected within 24 hours.

Please reset your scale if your weights do not appear or you see an "Er" or error message on your scale display.

Please note: Do not reset your scale if you see and Er5 issue.

Follow these instructions to reset your scale.

Remove all batteries from the back of your scale.

Leave the scale without its batteries for at least 10 minutes.

Reinsert the batteries. Check that the batteries have the correct polarity and are firmly in place.

Place your scale on a flat, even surface without carpet.

Press the center of the scale with one foot to wake it up. The scale will calibrate and display a series of dashes.

"0.0" will appear on the screen. Step on the center of the scale.

Remain on the scale until your weight appears. You will hear a short beep when your weight registers.

Step off the scale.A series of dashes will move across the display.

"Sent will appear on your scale display when your weight is being transmitted successfully to your Omada account.

Weight data will transmit to your Omada account within 5 minutes.

Contact us if your weight does not appear in your Omada account after 5 minutes.

Your scale is intended for your use while in the Omada program.

We understand that sometimes family members, friends or pets may step on it!

It is best to reserve your scale for your own use. This ensures your weight readings throughout Omada are accurate.

If a family member or visitor with a similar weight steps on your scale, it is possible their weight may appear on your chart. In most cases, other's weights will automatically be filtered out and not appear.Please check your weight chart to determine if you have any incorrect weight readings.

If you see any incorrect weight readings on your chart, please contact Support.

Depending on your organization, your spouse may be covered for Omada through your employer, health plan or benefit provider.

Spouses may apply for Omada using the same website link and instructions that you received. Your spouse will receive a notice from Omada after their application has been processed.

There are a few guidelines required to be clinically eligible for Omada in addition to being covered for Omada as a benefit. If your spouse is pregnant, has type 1 diabetes, a low body mass index,or a low risk for developing type 2 diabetes, then they may not be clinically eligible for Omada.

We encourage spouses to apply for Omada to learn if they are eligible!

You may track steps using your iPhone or Android mobile phone or an activity tracking device.

Follow these instructions to track your activity using your Android or iPhone.

Android users:

After logging into the app, tap Keep Moving on the Home Page checklist. That will take you tothe tracker screen for today.

track your steps automatically

2. - OR - To track previous days' steps, navigate to the Tracking page from the Home menu.

At the top of the screen, choose Activity, then choose the day you'd like to edit by swiping left-right. The selected day will have an downward pointing arrow below it.

Tap onEdit Stepsto enter that day's steps, enter the number of steps, and tap Doneto save. Some Android keyboards may show a checkmark instead of the word "Done" in the bottom right corner.

To enter any other activities, tap the blue words Add Additional Activities at the bottom of the screen. For example, you can enter total minutes of activity, and list your activities.You may also set up automatic step tracking using your mobile device.

iPhone users:

Tap on the Progress buttonat the bottom of the Home screen.

Then tap on your Activity tile.

Navigate to the correct day for which you would like to enter activity by tapping on the day of the week for which you'd like to add steps. Note: you can navigate to a previous week by placing your finger on SUNand swiping across the screen from left to right.

Tap on the blue words Add Steps.

Enter your steps, and tap on Save.

If you would like to enter extra activity minutes, click on Add Extra Activity Minutesat the bottom of the screen, scroll to the correct amount of minutes, and click Save.

You may also set up automatic step tracking using your mobile device.

If you are using your iPhone to and need to add steps tracked from an additional device, then follow these instructions after clicking Add Steps(From step 3 above):

Tap on Open 'Health' app; you will be directed to the Health app.

In the Health Data section, tap on Activity, then Steps

Then tap the "+" in the top right corner (you can use the arrow to the left of Todayto navigate to previous days)

Enter your steps, then click Add. These steps will then be added to your total step count in the Health app, and then be sent to your Omada app.

We understand that sometimes life gets in the way and that it may not be a good time for you to commit to the Omada program. Should you need to leave the program for any reason, send an email to [email protected] with your request. Please specify if you'd like your account closed immediately, or if you would like a few days to review materials or send any final messages to your group or coach.

If you'd like to stay in the program, but stop receiving emails from Omada, you can indicate that in your account settings by adjusting your notification settings. Instructions here.

We would love to hear more about what is or isn't working for you, so please feel free to include feedback about any aspect of the program. Your feedback is valuable to us.

You can cancel your membership after the 3-month minimum enrollment period on the Active&Fit Direct website operated by American Specialty Health Fitness, Inc. Your fees paid to the Active&Fit Direct program are refundable under limited circumstances. Please refer to the Program and Website Terms and Conditions located on the Active&Fit Direct website for more information on canceling your membership and for restrictions on refunds.

If you are using a Pedusa pedometer, please review set-up instructions.

Pedometers may not count steps correctly when:

Unit moves irregularly. For instance, if loosely placed in a bag while on a bike, bus or car.

Movement includes sitting and standing, playing sports, or walking on a steep surface.

You can test your pedometer to see if it's working properly by walking at a steady pace on a flat surface.

To disconnect a device you have already connected with Omada:

After logging in to Omada,click on Tracking from the left-hand navigation pane.

Click the blue link that says "Click to connect an activity tracker" located under the Activity chart.

Please click the blue button that says "Choose Source".

The device that is connected will have a green box and checkmark. Click on the pencil icon in the top right corner of the green box.

A red "x" will appear in the top right corner of the box. Click on the "x" to disconnect the device.

Your device will be disconnected.

It may take up to 48 hours for steps to appear on your account if you have recentlyconnected a devicesuch as a Fitbit or Garmin. You can view our list of supported devices here. Please note that once your device syncs with Omada, it will not backfill steps.

After the connection has been established, Omada will pull data from the activity tracker website a few times per day. All steps won't be synced from your Fitbit until the following morning.Steps entered during the current day will be treated as the most accurate information and not sync additional steps from the phone.

If you are seeing a step count that does not match your Fitbit, Garmin, or other activity tracking device, your phone may be pulling steps from your mobile device.

To disable automatic step tracking for iPhones:

Log out of the Omada app:

Click the gear icon at the top left corner of the home page.

Click "Log Out"

Log back in to the Omada app.

Navigate to the tracking page by clicking the "+" button.

Click "Steps"

A pop-up should ask if you'd like to enable automatic step tracking. Tap "No" to turn this feature off. This should allow your activity tracking device to sync with Omada.

If you do not see a pop up:

Open the Health app.

Click "Sources" located at the bottom of the page.

Choose "Omada."

Click "Turn All Categories Off."

To disable automatic step tracking for Android:

Go to Settings in your mobile app.

Uncheck Auto-step tracking.

If you see 0 for your step count, your activity tracking device may not be connected to the device's website or to Omada. To resolve:

Re-sync your device to the device's website (this may be Fitbit, Garmin, etc.)

Disconnect your device from Omada.

Re-connect your device to Omada.

Wait 24 - 48 hours to see the correct steps on your account. Please note that you will not see the entirety of your steps until the following morning.

If you have tried the above steps and still do not see the correct step counts after 48 hours, please contact us at support@omadahealthcom or by logging in, then using the Contact Us button below.

You will receive a Welcome Kit from Omada once you have been placed in a group.

The Welcome Kit, which contains your wireless scale, is shipped before your start date.You will receive an email with tracking information once your Welcome Kit is on its way. Most participants receive their Welcome Kit a few days before their Sunday start date.

You will have access to the Omada program, including lessons, progress, tracking, your digital health coach and group board, on the web and by using the Omada mobile app for Android and iPhone. You may use the Omada app to track your steps automatically. You may also choose to connect your own activity device to Omada.

Of course! We hope you have a wonderful time.

If you have not yet started in Omada, please contact us with the date you will be back from your vacation so we can delay your kick off.

If you are enrolled in Omada, you are welcome to bring your scale with you when traveling in the US.

The Omada wireless scale transmits weights over a cellular network. Wi-Fi, web routers, or internet connections are not required.

If you choose not to travel with your scale, you may use another scale while you're away. Please contact us to elect this option, andwe will update your account so that you mayenter your weight manually on the mobile app or the website while on vacation.

Waiting until you return home to weigh in works too. If your trip will be longer than one week, please notify your Digital Health Coach.

You may also update your email preferences to turn off the weigh-in reminders in Settings.

Travel safe!

1. Visit https://app.omadahealth.com/login.

2. Enter the email and password that you used to set up your Omada account.

3. Click Login.

Having trouble logging in? We recommend you check that the email address matches the one you used to set up your account. For example, if you signed up with [email protected], you would not be able to log in with [email protected] even if you use that email, too, or even if your emails from [email protected] are forwarded there.

Dont remember which email address you used? We recommend you check your email, including your spam folders, to see which email address your Omada emails have been addressed to.

1. Flip the scale over to find the battery compartment and install the 4 AA batteries provided for you.

2. Put the scale on the floor (no carpet or tile, please). Take off your shoes and clothes for an accurate reading.

3. Press the center of your scale with one foot and remove your foot once you see dashes. This will wake up your scale.

resetting your scale

4. Wait until 0.0 appears on the display.

5. Once you see 0.0 displayed, you can step on the center of your scale to register your weight.

6. Remain on your scale until your weight blinks and you hear a beep. "Sent" will appear on your scale's display.

Data is transmitted from your scale to your Omada account within 5 minutes. Your group will not see your weights, but they are visible to your coach.

Please review these tips if you are not getting a weight reading on your scale or account.

Place your scale on a hard, level floor. Avoid soft, carpeted surfaces or uneven tiled surfaces. Weigh in again.

Notice if your scale displays a message such as "Step off" or an "ER" or error message.

Try .

Omada is all about engagement. We encourage you totrack your eating and exercise habits, reach out to your health coach, and interact with your fellow group members! You can comment on a discussion to add your thoughts to the conversation by following these steps:

Loginto Omada.

Click the box Write a Comment beneath the discussion youd like to respond to.

Enter your text in the light bluebox provided.

When you are finished writing, click Post. Your comment will now appear in the discussion.

You may enroll in the Active&Fit Direct program by going to https://www.activeandfitdirect.com/fitness/omadacigna. American Specialty Health Fitness, Inc. will charge you a $25 enrollment fee, $25 for the current month (regardless of the enrollment date within that month), and $25 for the next month (plus applicable taxes) when you enroll. However, if you enter the discount code: "OmadaCigna" at checkout on the Active and Fit Direct website, your $25 enrollment fee will be waived. Each month's fee is $25 plus applicable taxes. After a 3-month commitment, participation is month-to-month. Once enrolled, you may view or print your fitness card and take it to any fitness center in the Active&Fit Direct network. Once the fitness center verifies your enrollment in the Active&Fit Direct program, you will sign a standard membership agreement and receive a card or key tag from the fitness center to check in on subsequent visits.

You can use the Omada app to message your original Foundations group from the first 16 weeks of the program as well as to your Focus community once you graduate.

For Android:

Log in to the Omada Android app.

Tap the menu icon (three gray lines) in the top left corner of the screen. Note : Depending on your device, you may also be able to swipe from the left of your screen to the right to bring up the menu options.

Tap on "Group".The conversation board will appear for your Foundations group.

Tap on the blue circle and "+" symbol in the bottom right corner of the screen to type a new message to your group.

Once you have typed your message, tap on the blue checkmark in the top right corner of the screen to post your message.

For iPhone:

Log in to the Omada iPhone app.

Tap on Group at the bottom of the screen.

At the top of the Group screen there is a white bar that will say either My Group or My Community if in Focus (after week 16).

Tap the blue "+" symbol in the top right corner of the screen to post a new group message.

Start typing. Once you have completed your message, tap on the word "Post" to post your message to the group.

Omada is compatible with the following web browsers:

Chrome

Firefox

Safari

To check what browser you are currently using, visit https://www.whatsmybrowser.org/.

You may download a new browser to use with Omada if yours is not listed.

You may access Omada from your personal computer, tablet or smartphone using the mobile app, if you are using a work computer and unable to upgrade your browser.

The Omada wireless scale transmits your weights using the cellular data networks of AT&T and/or T-Mobile. Wi-Fi, web routers, and internet connections are not required.

To weigh in, step on your scale daily. Data is transmitted to your Omada account within 5 minutes. Your group will not see your weights, but they are visible to your coach.

The Active&Fit Direct program provides you with access to memberships through a broad network of participating fitness centers.

If you have enabled the Health app but see steps at zero after 24 hours, your device may not contain the necessary hardware for tracking steps automatically.

Please contact us if you've enabled the Health app integration on an iPhone 5s or later and consistently see step counts of zero.

If you are searching for How to Track Activity on the mobile app, please click here.

If youd like to track activities from a previous week, please visit your Tracking page.

Go to the Food and ActivityTracker, on the right side of your screen.

Click the blue Activity if itisn'talready open.

Click on the day or navigate tothe weekyou would like to edit by clicking on the < symbol next to the date.

Follow the steps to track your activity.

You can also track your steps using your iPhone or Android mobile phone or an activity tracking device.

Please note: Please note that the pedometer that we send to you does not have the capability to sync with the Omada app. Manual step entry to your account is required with our pedometer.

Instruction manual for our Omada supplied pedometer:

Multi-factor authentication (MFA) is a method of confirming a user's claimed identity in which a computer user is granted access only after successfully presenting two or more pieces of evidence (fromSMS, email, authenticator, etc.)to an authentication mechanism.

In order to enable MFA, you will need to:

Log in to Omada from a web browser at https://app.omadahealth.com/login.

From the left-side panel, navigate to the Settingstab.

Navigate to Log In and click Learn More.

Follow the prompts to download an authenticator app to your phone. We recommend:

Google Authenticator

Play Store (Android)

App Store (iOS)

Authy

Play Store (Android)

App Store (iOS)

Scan the QR code or input the long code to create the connection between the authenticator and Omada:

https://app.omadahealth.com/login

2. After the connection has been established, you will be asked to enter the 6 digit code from the authenticator app to confirm that it works.

3. A pop up should confirm that your 2 Step Verification is now Active.

Here are a few things to remember:

If using multi-factor authentication to log in to the mobile app, please be sure to download the latest version of the mobile app in order to be able to log in successfully.

These codes expire every 30 seconds within the authenticator app.

After 5 more incorrect codes, you will be sent back to the log in page to retry the login process.

After 5 or more minutes, you will be sent back to the log in page to retry the login process.

In order to disable Multi-Factor Authentication (MFA), you will need to:

Log in to Omada from a web browser at.

From the left-side panel, navigate to the Settingstab.

Navigate to Log In and click Turn Off.

Participants find this feature useful when traveling, if they have limited AT&T/T-Mobile cellular signal available or are experiencing temporary scale issues.

Please reach out to your health coach or contact Support to have manual weight entry enabled, then see below for web instructions.

*For mobile app instructions, please visit How do I add weight manually? (mobile)

To add weights manually on the website:

Log in to Omada.

Click on Tracking.

On your Tracking page, you will see aManual Weight Entrybox at the bottom right (below Trackers section).

To add a weight from a previous date, click the "<" back arrowsymbol locatedinside the Weight box.

Click on Edit and enter your weight in the box provided.

Click Save.

Any weights you've entered will now appear on your Progress page.

You can also enter a weight from your Progress Page on the website.

*Please note - adding weight from the Progress page will allow for the current day's weight entry, but not previous days.

From the left panel menu, open your Progress page.

Choose+ Add Weight.

Enter weight in box provided and click Save.

Yes! You will have access to your original matched peer group and interest groups throughout your entire Omada experience. After the first 16 weeks, you will also be added to a larger Omada community with your original matched peer group members and additional Omada participants to engage with more like-minded peers.

Your new Community will share the same health coach and your coach will communicate with members through the community board.

Please reset your scale if it continues to displays "Step off", "Step off redo", or "Sleep off".

Follow these instructions to reset your scale.

Remove all batteries from the back of your scale for at least 10 minutes.

Reinsert the batteries. Make sure all batteries are pressed in completely, placed correctly, and fit firmly in the compartment.

Set the scale on a flat, even surface. The scale may not be able to accurately measure on carpet or tile.

Press down on the center of the scale with one foot to wake up the scale and immediately step off. You'll see a red line move up and down as the scale calibrates itself, and then "0.0" should appear on the screen.

Wait until scale displays "0.0", then step on the center with both feet.

Stand still until your weight blinks and you hear a short double beep.

Step off the scale. You'll see a red dash move across the display. Youll then hear a longer single beep and see the word "Sent when your weight has been transmitted successfully to your Omada account.

Please contact us if your scale continues to say "Step Off" after following the above steps.

How to Weigh In:

Please contact us if your scale continues to say "Step Off" after following the above steps.

Regardless of your start date, Omada will provide all of the tools and resources you need to succeed in the program.

Your Welcome Kit contains a wireless scale that is preset to transmit your weights to your Omada account. If you are interested in the following items:

Omada Handbook (pdf version)

pedometer

resistance band

food tracking booklets

please reach out to [email protected] and we are happy to help!

When you weigh-in for the first time, we'll compare that number to the starting weight you entered on your application. If it looks very different, we may ask you to verify your starting weight to make sure it's correct. Verifying your weight helps the scale recognize you, filter out any incorrect weight readings, and track your progress.

You may verify your weights through the mobile app with these steps:

For Android:

Log in to the app.

Select the Menu icon in the top left corner, then Progress.

1. Tap on the Verify Weight button on the Progress page.

Tapthe green checkmarknext to any of your correct readings.

Tap the red X mark next to any incorrect weights that are not yours.

Once you have confirmed a weight, you do not need to confirm any additional weights. Your weight chart should now be displayed.

For iPhone:

Log in to the app and navigate to the Progress tab at the bottom of your Home screen.

Select the option "Verify weights".

Tapthe green checkmarknext to any of your correct readings.

Tap the red X mark next to any incorrect weights that are not yours.

Once you have confirmed a weight, you do not need to confirm any additional weights.

Your meter registers how many test strips and lancets you use. Whenever BioTel Care calculates that you have a 10-day supply or less, BioTel Care will ship you a 60-day supply of test strips and lancets, at no cost to you.

If you have run out of or misplaced your strips or lancets and not received a replacement, please reach out to our Support team at [email protected] or use the "Contact Us" button below.