-20
NPS
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Omnicom Health Group
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About Omnicom Health Group's Brand
Omnicom Health Group is a global collective of communications companies with 3,200 dedicated healthcare communications specialists.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Omnicom Health Group NPS
Omnicom Health Group's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Omnicom Health Group's customers would recommend using the product based on a scale of -100 to 100.
Omnicom Health Group Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Omnicom Health Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2026 -20 | Apr 2026 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omnicom Health Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Omnicom Health Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omnicom Health Group Product Quality
2.7/5
Omnicom Health Group has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Omnicom Health Group's overall Product Quality score rated by its users and customers.
Omnicom Health Group Product Information
Omnicom Health Group’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
Healthcare
Omnicom Health Group Pricing
Omnicom Health Group ROI & Value For Money
2.5/5
Omnicom Health Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Omnicom Health Group Customer Satisfaction (CSAT)
Omnicom Health Group Customer Satisfaction (CSAT) Score
25 / 100
Omnicom Health Group has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Omnicom Health Group Customer Service
2.5/5
Omnicom Health Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Omnicom Health Group's Customer Service
Address
200 Varick Street, New York City, NY 10014
Website
http://www.omnicomhealthgroup.com/
Phone Number
(212)907-6900
Omnicom Health Group as an Employer
3.7/5
Omnicom Health Group has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Omnicom Health Group scored a -20 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Omnicom Health Group would recommend the brand to a friend. ENPS measures how likely Omnicom Health Group employees would recommend working at Omnicom Health Group to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
