-38
NPS
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One Call Care Management
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About One Call Care Management's Brand
No one looks forward to managing a Workers' Compensation claim. It can be a complex, time-consuming and costly experience. You need a
Brand at a Glance
51%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
One Call Care Management CMO
Brian Griffith
Brian Griffith serves as the Chief Sales and Marketing Officer of One Call Care Management. Brian started at One Call Care Management in October of 2017. Brian currently resides in the Hartford, Connecticut Area.
One Call Care Management NPS
One Call Care Management's Net Promoter Score (NPS) is a -38 with 31% Promoters, 0% Passives, and 69% Detractors. Net Promoter Score tracks whether One Call Care Management's customers would recommend using the product based on a scale of -100 to 100.
One Call Care Management Overall NPS
| 31% | Promoters |
|---|---|
| 0% | Passives |
| 69% | Detractors |
One Call Care Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Jan 2022 50 | Jan 2022 | 50 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 -25 | Apr 2022 | -25 |
Feb 2024 -20 | Feb 2024 | -20 |
Jun 2024 -27 | Jun 2024 | -27 |
Nov 2024 -39 | Nov 2024 | -39 |
Jan 2025 -43 | Jan 2025 | -43 |
May 2025 -33 | May 2025 | -33 |
Jan 2026 -37 | Jan 2026 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
One Call Care Management NPS by Gender
One Call Care Management's NPS was rated -78 by Female customers on Comparably.
Female
-78
One Call Care Management's NPS was rated -78 by Female customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Male
N/A
One Call Care Management's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
One Call Care Management NPS by Ethnicity
One Call Care Management's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Other -34 | Other | -34 |
One Call Care Management NPS by Age
One Call Care Management's NPS was rated -100 points by customers ages 36-40 on Comparably.
One Call Care Management NPS by Usage
One Call Care Management's NPS was rated the highest by customers who have used One Call Care Management's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Over 10 Years -20 | Over 10 Years | -20 |
One Call Care Management Customer Reviews
Out of the 4 One Call Care Management customer reviews 1 was positive and 3 were constructive. One Call Care Management customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
One Call Care Management Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of One Call Care Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
One Call Care Management Customer Loyalty Score by Gender
One Call Care Management's Customer Loyalty score was rated 30 by Female customers on Comparably.
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Female
30%
Yes
Male
N/A
Yes
One Call Care Management Customer Loyalty Score by Ethnicity
One Call Care Management's Customer Loyalty score was rated 40% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of One Call Care Management.
40
out of 100
Caucasian
40
out of 100
Other
One Call Care Management Customer Loyalty Score by Age
One Call Care Management's Customer Loyalty score was rated 10% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of One Call Care Management.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 10% | 36-40 | 10% |
One Call Care Management Customer Loyalty Score by Usage
One Call Care Management's Customer Loyalty score was rated the highest by customers who have used One Call Care Management's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
One Call Care Management Customer Loyalty Score by Industry
One Call Care Management's Customer Loyalty score was rated 46% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
One Call Care Management Product Quality
2.1/5
One Call Care Management has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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One Call Care Management Product Information
One Call Care Management’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated One Call Care Management's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Quick Insights into One Call Care Management Product Quality
One Call Care Management's Product Quality score was rated highest by customers who have used One Call Care Management's products/services for Over 10 Years, and rated lowest by Caucasian customers.
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Ranked One Call Care Management Product Quality the Highest
Ranked One Call Care Management Product Quality the Lowest
One Call Care Management Product Quality Score by Gender
One Call Care Management's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of One Call Care Management.
Female
1.5/5
Male
N/A
One Call Care Management Product Quality Score by Ethnicity
One Call Care Management's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of One Call Care Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2 | Other | 2 |
One Call Care Management Product Quality Score by Age
One Call Care Management's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of One Call Care Management.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
One Call Care Management Product Quality Score by Usage
One Call Care Management's Product Quality score was rated the highest by customers who have used One Call Care Management's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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One Call Care Management Product Quality Score by Industry
One Call Care Management's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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One Call Care Management Pricing
One Call Care Management ROI & Value For Money
2.1/5
One Call Care Management has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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One Call Care Management Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into One Call Care Management ROI
One Call Care Management's ROI score was rated highest by customers who have used One Call Care Management's products/services for Over 10 Years, and rated lowest by Caucasian customers.
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Ranked One Call Care Management ROI the Highest
Ranked One Call Care Management ROI the Lowest
One Call Care Management ROI Score by Gender
One Call Care Management's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of One Call Care Management.
Female
1.5/5
Male
N/A
One Call Care Management ROI Score by Ethnicity
One Call Care Management's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of One Call Care Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2 | Other | 2 |
One Call Care Management ROI Score by Age
One Call Care Management's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of One Call Care Management.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
One Call Care Management ROI Score by Usage
One Call Care Management's ROI score was rated the highest by customers who have used One Call Care Management's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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One Call Care Management ROI Score by Industry
One Call Care Management's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
One Call Care Management Customer Satisfaction (CSAT)
One Call Care Management Customer Satisfaction (CSAT) Score
29 / 100
One Call Care Management has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into One Call Care Management Customer Satisfaction
One Call Care Management's Customer Satisfaction score was rated highest by customers who have used One Call Care Management's products/services for Over 10 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked One Call Care Management's Customer Satisfaction.
Ranked One Call Care Management Customer Satisfaction the Highest
Ranked One Call Care Management Customer Satisfaction the Lowest
One Call Care Management Customer Satisfaction Score by Gender
One Call Care Management's Customer Satisfaction score was rated 11 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of One Call Care Management.
11 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 89% |
One Call Care Management Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
One Call Care Management's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of One Call Care Management.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to Other
One Call Care Management's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
One Call Care Management Customer Satisfaction Score by Age
One Call Care Management's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of One Call Care Management.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
One Call Care Management Customer Satisfaction Score by Usage
One Call Care Management's Customer Satisfaction score was rated the highest by customers who have used One Call Care Management's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
One Call Care Management Customer Satisfaction Score by Industry
One Call Care Management's Customer Satisfaction score was rated 20 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "One Call Care Management Customer Satisfaction Score by Industry",
"text": "One Call Care Management's Customer Satisfaction score was rated 20 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "One Call Care Management's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
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}One Call Care Management Customer Service
2.2/5
One Call Care Management has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About One Call Care Management's Customer Service
Address
P.O. Box 614, 20 Waterview Boulevard, Parsippany, NJ
Website
http://www.onecallcm.com/pages/home.aspx
Phone Number
800-848-1989
Quick Insights into One Call Care Management Customer Service
One Call Care Management's Customer Service score was rated highest by customers who have used One Call Care Management's products/services for Over 10 Years, and rated lowest by Caucasian customers.
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Ranked One Call Care Management Customer Service the Highest
Ranked One Call Care Management Customer Service the Lowest
One Call Care Management Customer Service Score by Gender
One Call Care Management's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of One Call Care Management.
Female
1.5/5
Male
N/A
One Call Care Management Customer Service Score by Ethnicity
One Call Care Management's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of One Call Care Management.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2 | Other | 2 |
One Call Care Management Customer Service Score by Age
One Call Care Management's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of One Call Care Management.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
One Call Care Management Customer Service Score by Usage
One Call Care Management's Customer Service score was rated the highest by customers who have used One Call Care Management's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
One Call Care Management Customer Service Score by Industry
One Call Care Management's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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One Call Care Management as an Employer
2.8/5
One Call Care Management has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
One Call Care Management scored a -38 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of One Call Care Management would recommend the brand to a friend. ENPS measures how likely One Call Care Management employees would recommend working at One Call Care Management to a friend.
Net Promoter Score
-38
NPS Score
| 31% | Promoters |
|---|---|
| 0% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 18% | Promoters |
|---|---|
| 14% | Passive |
| 68% | Detractors |
