-100
NPS
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Brand Page
OneBeacon Insurance Group
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About OneBeacon Insurance Group's Brand
OneBeacon Insurance Group provides specialty property and casualty insurance products and services.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
OneBeacon Insurance Group NPS
OneBeacon Insurance Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OneBeacon Insurance Group's customers would recommend using the product based on a scale of -100 to 100.
OneBeacon Insurance Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OneBeacon Insurance Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2026 -100 | Jan 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneBeacon Insurance Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of OneBeacon Insurance Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OneBeacon Insurance Group Product Quality
1.5/5
OneBeacon Insurance Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneBeacon Insurance Group's overall Product Quality score rated by its users and customers.
OneBeacon Insurance Group Product Information
OneBeacon Insurance Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.onebeacon.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
OneBeacon Insurance Group Pricing
OneBeacon Insurance Group ROI & Value For Money
1.5/5
OneBeacon Insurance Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneBeacon Insurance Group's overall ROI score rated by its users and customers.
OneBeacon Insurance Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OneBeacon Insurance Group Customer Service
1.5/5
OneBeacon Insurance Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneBeacon Insurance Group's overall Customer Service score rated by its users and customers.
About OneBeacon Insurance Group's Customer Service
Address
Minnetonka, MN
Website
www.onebeacon.com
OneBeacon Insurance Group as an Employer
3.7/5
OneBeacon Insurance Group has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of OneBeacon Insurance Group
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
OneBeacon Insurance Group scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of OneBeacon Insurance Group would recommend the brand to a friend. ENPS measures how likely OneBeacon Insurance Group employees would recommend working at OneBeacon Insurance Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
